My 1st deal with Wingbuddy which was the Taste of Peru (March 7-15) was truly enjoyable, flawless and memorable from start to finish. Everything was organized and appreciate their timely reminders/co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Recently returned from the Mysteries of Egypt Wingbuddy organized tour. From booking questions to the final flight home we were taken care of. Ist time wingbuddy traveller and will not be our last.... See more
Company replied
First time user. Referred by a work colleague to your name. Looked up your website. Viewed your offerings and selected a vacation. The whole booking procedure and follow up has been great. Receiv... See more
Company replied
Wingbuddy made it very easy to book our trip we had another couple that had already booked their trip and wanted to coordinate our plans with them. Our representative put all of the details together,... See more
Company replied
Company details
Written by the company
At Wingbuddy, we create hassle-free travel experiences to inspire you to discover the world. Whether via a tour or a cruise package, we are committed to creating lifelong memories. Each tour package is perfectly designed to awaken your senses by including the most sought-after places of interest. Whether you prefer to explore on your own or with a group, we have the perfect package for you. Let us book your dream vacation and our travel experts will take care of you every step of the way.
Contact info
Canada
- wingbuddy.com
4.5
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scotland here we come
We’re repeat flyers and we’re extremely please with all you guys have done!!
January 6, 2026
Unprompted review
Reply from Wingbuddy
Thank you so much for your continued trust and enthusiasm, Bryan! We’re thrilled to hear that you’re repeat travellers and that you’ve been extremely pleased with our service. Scotland awaits... wishing you an amazing trip ahead!
they promptly answered the many…
they promptly answered the many questions that I asked and were able to give the flights that I wanted
April 7, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Tom! We’re glad to hear that our team was able to promptly answer all your questions and secure the flights you were looking for. We appreciate your trust and look forward to assisting you again!
Just returned from the Australian tour
Just returned from the Australian tour.
The tour was very good but the guides went from great just okay. Last guide was going through the motions.
Don’t book optional tours through Wingbuddy. As an example we booked the dolphin encounter paid $329 and two others used the first guide to book with the same company for $279. 18% premium for nothing is an extreme.
Also their organization of local flights was not consistent as most in the tour group had meal vouchers for all flights but several had missing ones. Reported it several times to customer service and no responses.
Had to email and call customer service multiple times just to get them to change a room from two doubles to a queen. We also had others in the group that asked for double beds but received a queen and had to pay money out of pocket to get what they asked for.
They want to take the money but then point the finger at their local agent.
This is the fourth trip booked with them and their service is definitely dropping.
April 6, 2026
Unprompted review
Reply from Wingbuddy
Thank you for taking the time to share your detailed feedback and for your continued loyalty over your past four trips with us, Ed. We’re glad to hear that you enjoyed the overall Australian tour, but we’re truly sorry that several aspects of your experience did not meet expectations, particularly regarding optional excursions, flight meal vouchers, and room configuration requests. We also regret the frustration you experienced with follow-ups and communication, as this is not the level of service we aim to provide. Your comments have been shared with our internal teams and local partners for thorough review, as they are important in helping us identify where improvements are needed in both coordination and consistency. We sincerely appreciate your feedback and the trust you’ve placed in us over multiple journeys.
Answer all questions had a slight issue…
Answer all questions had a slight issue after booking, but was resolved quickly
April 9, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Morgan! We’re glad to hear all your questions were answered and that the issue after booking was resolved quickly. We appreciate your trust and look forward to assisting you again!
EVERYBODY KNEW WHAT THEY WERE TALKING ABOUT.
EVRYONE WAS INFORMATIVE AND VERY HELPFUL.
I WAS A LITTLE BIT UPSET THAT I HAD TO PAY $200.00 MORE BECAUSE I DIDN'T CONFIRM MY TRIP ON APRIL THE 3RD/4TH, INSTEAD OF APRIL 6TH 2026, OTHER WISE, SO FAR SO GOOD. LET'S WAIT AND SEE HOW THE SERVICE IS WHEN WE ARRIVE IN TUNISIA AND WHAT THE HOTEL STAY IS LIKE.
April 5, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Ronnie. We’re glad to hear our team has been informative and helpful throughout your booking process. Regarding the price difference, flight fares and package prices can fluctuate based on availability and demand, and are only confirmed at the time of final booking, which is why changes can sometimes occur between different dates. We appreciate your understanding and look forward to ensuring you have a wonderful experience in Tunisia, both in service and hotel stay.
Exceptional service
Sharon provided expert service when we decided to book. She was prompt in replying to our different date requests. I wouldn’t hesitate to have Sharon assist us with any additional bookings
April 8, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your wonderful feedback, Nici! We’re delighted to hear that Sharon provided such exceptional service, and that she was able to assist you promptly with your date requests. We’ll be sure to share your kind words with her. We truly appreciate your trust and look forward to helping you with your future bookings!
Quick response to email inquiries
Quick response to email inquiries; very pleasant on phone. Answered all my questions adequately.
April 7, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Cathy! We’re glad to hear you received quick email responses and pleasant service over the phone, and that all your questions were answered adequately. We appreciate your trust and look forward to assisting you again!
Prompt response to our enquiry
Prompt response to our enquiry. This is the third time we are choosing to travel with Wingbuddy and our past experience has been excellent.
March 31, 2026
Unprompted review
Reply from Wingbuddy
Thank you so much for your continued trust, Kunal and Chitra! We’re delighted to hear this is your third trip with us and that your past experiences have been excellent. We’re glad our team could respond promptly to your enquiry, and we look forward to helping you create another wonderful travel experience!
The agent Lauren was polite
The agent Lauren was polite, courteous and friendly. She answered my questions with professionalism.
April 7, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your kind feedback, Danie! We’re glad to hear Lauren provided polite, courteous, and professional service while answering all your questions. We’ll be sure to share your kind words with her!
Reply from Wingbuddy
Thank you for your feedback! We’re glad you appreciated the quick response and prompt action.
Je suis une cliente régulière
Une excellente attention au client et flexibilité
February 6, 2026
Unprompted review
Reply from Wingbuddy
Merci beaucoup pour votre fidélité, Maggie ! Nous sommes ravis que vous appréciiez notre attention au client et notre flexibilité. Au plaisir de vous accompagner dans vos prochains voyages !
From start to finish
From start to finish, very quick responses for all our queries.
March 26, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Ethiraj! We’re glad to hear you received quick responses from start to finish.
This is my second trip with Wingbuddy
This is my second trip with Wingbuddy. After a perfect 1st trip, I just had to book another.
April 9, 2026
Unprompted review
Reply from Wingbuddy
Thank you so much for your continued trust, Judy! We’re delighted to hear your first trip was perfect and that it brought you back for a second one. We truly appreciate your loyalty and look forward to creating many more great travel experiences with you!
Costa Rica Natural Wonders Tour
We recently visited Costa Rica on Wingbuddy’s Costa Rica’s Natural Wonders 11‑day tour, and our guide, Walter, made the experience exceptional. His fascinating and informative commentary throughout the trip brought the country’s history, culture, and natural beauty to life. He truly helped us understand and appreciate Costa Rica on a much deeper level.
Although the optional tours were offered as nice add‑ons, we didn’t find them particularly worthwhile compared to the excellent experiences already included in the main tour.
March 15, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your thoughtful feedback, Libby! We’re delighted to hear that your Costa Rica Natural Wonders tour was such a great experience and that Walter made it truly exceptional with his knowledge and passion. It’s wonderful to know he helped bring the destination to life for you. We also appreciate your comments regarding the optional excursions, this kind of insight is very valuable as we continue to refine our offerings. Thank you again for travelling with us, and we hope to welcome you on another adventure soon!
Additional charges from Wingbuddy
Wingbuddy sent an e-ticket with the incorrect name in spite of me filling in the correct information in the passport section of the request, then charged an additional $1020.00 CAD to rectify the mistake. I feel I should not need to absorb the cost due to their agent's lack of training. I had assumed (mistakenly) that a professional travel agent would realize that the name on the airline ticket MUST match the passport. The agent managed to find my middle name in the passport section of the application, but ignored my first name there, instead opting to use the shortened version from the billing section.
April 5, 2026
Unprompted review
Reply from Wingbuddy
Thank you for sharing your feedback, Rick. We’re truly sorry for the frustration this situation caused. As per our records, once you informed us of the name discrepancy, our team responded promptly to assist and advised that the airline would apply a name correction fee, which is standard policy and outside of our control. We then proceeded with the change following your confirmation of the associated cost. We were therefore surprised to see your review, but we understand how frustrating this situation can be. Please know your comments are important to us and will be reviewed internally.
Knowledgeable, friendly and helpful agent
Knowledgeable, friendly and helpful agent to deal with.
March 31, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Konrad! We’re glad to hear our agent was knowledgeable, friendly, and helpful.
Deceptive Practices
Wingbuddy quoted me the same price for a trip multiple times, but when I clicked the link, the price increased over $1000. I didn't notice this incredibly large increase and booked the trip. After booking at the high price, I was again quoted the lesser amount at least 2 more times. I feel completely deceived and WingBuddy could not have cared less about the deception.
January 16, 2026
Unprompted review
Reply from Wingbuddy
Thank you for sharing your feedback, Angel. We’re truly sorry for the confusion and frustration this situation caused. Flight prices are dynamic and can fluctuate quickly due to demand, availability, and airline updates. While we always strive to display the most accurate pricing, it can sometimes change between the moment a quote is viewed and when the booking is completed. Please rest assured that we always secure the best available price at the exact time of booking. We understand how this may have felt misleading, and we sincerely regret any inconvenience or disappointment this may have caused. Your comments are important to us and have been shared with our team to help improve clarity and communication around pricing.
Reply from Wingbuddy
Thank you for your feedback, Allan. We’re glad to hear our team was kind, patient, and understanding. Is there any specific reason for the 1 star review? Thank you!
Wingbuddy Review
Wingbuddy Review – Premium Price, Budget Experience, Poor Customer Service
We booked the Costa Rica Winter Getaway – 11-day Organized Tour with Wingbuddy, expecting a high-quality, fully guided experience. What we received was the opposite.
This was marketed as their top-tier “Organized” package, yet we only had a proper English-speaking guide for 2 out of 11 days. The rest of the time, we were transported by non-English-speaking drivers with no guidance or support. Meanwhile, we met other travelers on similar tours who had a dedicated guide for their entire trip—so clearly, a better experience exists, just not what we were given.
The flights were another major disappointment. We were routed through John F. Kennedy International Airport instead of more logical connections, resulting in exhausting overnight travel both ways. Even worse, the tickets were so restrictive we couldn’t select seats in advance and were not seated together. We had to pay extra at the airport just to sit together—something that should never happen on a premium-priced package.
Speaking of price, this trip was advertised at around $3,000 per person but ended up costing over $5,400 per person. For that level of spend, we expected quality flights, proper organization, and consistent guidance—not budget airline conditions and a largely unguided trip.
After returning home to Vancouver, we contacted Wingbuddy to raise these concerns: lack of organization, poor flight arrangements, additional out-of-pocket costs, and the overall mismatch between what was promised and what was delivered.
Customer service was extremely disappointing. We spoke with a manager and a supervisor, yet received what appeared to be scripted, identical responses with no real acknowledgment of our concerns. The final reply stated that everything was “in line with the package inclusions” and no compensation would be offered.
This response was unacceptable given the issues we experienced.
We are an experienced, financially independent couple in our 60s who travel frequently (10–15 days per month) and were specifically evaluating Wingbuddy as a potential long-term travel provider. Based on this experience, we will not be using them again.
Ratings:
Flights: 2/10 (poor routing, red-eyes, no seat selection)
Guided Tour Experience: 2/10 (only 2 days with a real guide)
Customer Service: 1/10 (scripted responses, no accountability)
Advice to future travelers:
Confirm flight routes and avoid unnecessary red-eyes
Ensure seats can be selected in advance
Ask exactly how many days include a guide—even on “organized” tours
Don’t assume “premium” pricing equals premium service
Bottom line: Wingbuddy charges premium prices but delivers a budget-level experience, with customer service that does not stand behind the product.
March 13, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your sharing your feedback, Robert. We’re truly sorry to hear that your Costa Rica trip didn’t fully meet your expectations. At Wingbuddy, we take all feedback seriously and have already addressed your concerns directly via email. While the services provided were consistent with the structure and inclusions of the package purchased, we understand how certain aspects, such as flight routing, seat selection, and the guided portions of the itinerary, impacted your experience.
Our goal is always to provide well-planned, seamless travel, and your comments help us review and improve our processes with local partners so future travellers can enjoy smoother, more enjoyable experiences. We appreciate you sharing your feedback and hope to have the opportunity to welcome you on another Wingbuddy trip, giving you the high-quality, hassle-free adventure you expect.
The customer service representative…
The customer service representative listened to our needs and found a great option that worked for us. We were able to split the cost within our travel group and pay our own expenses.
March 28, 2026
Unprompted review
Reply from Wingbuddy
Thank you for your feedback, Jennifer! We’re glad to hear our representative took the time to understand your needs and found an option that worked well for your group. It’s great that the payment process was flexible and convenient for everyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.