Wings Skoda Reviews 97

The guys always look after me, Becky did a wonderful job sorting my service plan and talking me through everything. Thank you so much

Excellent customer service from Wings, Peterborough. Purchased my Karoq new from Wings in 2020 which has only ever needed annual service and MOT which Wings have carried out smoothly and efficiently. During the last service a fault was detected in the steering bushes which was later rectified by Wings under the extended guarantee at no charge to myself. On each of my visits I have always found the staff to be helpful and courteous.

After making a new vehicle purchase and paying a £500 deposit / unfortunately due to a hospital procedure and not being able to drive I had to cancel the order . I was told the £500 was non refundable due to terms and conditions , but that amount would be held for any future purchase within the next 6 months . I returned to the dealership in Peterborough at a later date to discuss a vehicle that would suit my needs , but as it turned out they could not provide me with a vehicle that was suitable to my requirements , so I again asked if that being the case was my £500 refundable , but they point blank refused , therefore I have lost £500 ., so buyer beware do not part with any money to this company ..

I was dealt with in an extremely helpful manner by Lea who helped get a large part of my repair bill covered through my warranty. She went above and beyond expected levels of customer care and is an asset to the dealership

Leanne was very professional and accommodating keeping me informed of the issues with my car. The service was helpful although it didn't repair the issue it identified it as it was a non warranty job caused by an accident the work was referred back to the insurance company. I was only charged half an hour which is recoverable. Thanks team.

Everyone goes above and beyond to help and Leanne makes you feel like one of the family very helpful and always smiling thank you .

I recently booked my car into Wings Skoda for its first MOT, and a service.

Making the booking was straightforward and efficient.

On the day of the MOT I dealt with Leigh who had all the paperwork ready for signature. I was offered a courtesy car, but this wasn't necessary on this occasion.

I received a call when the car was ready to collect. I was also sent a video walkaround of my car, via email.

I have been happily using Wings to maintain my vehicles for many years and would not hesitate to recommend their services to anyone.

I have looked for car for little while and I do find the process very stressful as I do not enjoy change and find it hard, but the costumer service what I have received was amazing in Wings Skoda Peterborough. Sales executive Kieran Slocombe has been fantastic, very approachable and polite and he answer all my questions without any issues. He He made my journey of purchase very smooth. Kieran has got good knowledge and he is very professional and he shown me everything what the car has and really he pick the right car for me and met all my requirements and more and in my price so I was very please. I am very happy with my new Kamiq and I do enjoy the drive now. So thank you for all the hard work and advice.

We have been loyal customers of Wings of Peterborough for approximately 15-years, purchasing several Skoda cars over those years. Recently, we bought a plug-in Hybrid Kodiaq based on claims it could achieve 90+ miles on battery alone, but in practice, it only managed about 45-55 miles before needing a recharge, despite our modest daily use of approximately 22miles. Wings tested the charge capacity, and the tests confirmed the car was charging correctly, but our experience did not match their assurances as can be evidenced by bank statements. When we sought to exchange the car for a petrol version, we were advised to drive the hybrid it as petrol only as this would be cheaper, we did not feel this to be an appropriate option given the car is a Hybrid. At one point during the discussions to sort this problem Mr D was confronted by 4 people throwing facts and figures at him; quite rightly he found this to be intimidating. The exchange process was arranged, but our customer loyalty seemed overlooked as our monthly repayments went up. Mr D was approached by the salesman and informed that a bad review could cost him a fine, well he should think on that the fact he miss-sold us the Hybrid Kodiaq and that has cost us money. Disappointed by this experience and poor support, we will not be buying from Wings again.

Hi Justin,
I did adjust the percentage of the battery charge to 90% but still only managed about 55% which is nowhere near the 70 - 75% you mention. I might add that figure was never mentioned to us. At the point of sale we were told 90/91%.

Lea Humphrey from the Peterborough branch helped me today and I get the feeling she moved heaven and earth to get me the best result possible. Fabulous service and a wonderful experience. Thank you

This review relates solely to the service department....
I recently brought a brand new factory order Skoda Scala SE, that from collecting it had and issue with a metallic knocking noise coming from the rear underside. I suspected it maybe an issue with the heat shield. Took the car to Wings and spokevto service manager who was helpful and allowed me the opportunity to go with the mechanic (Dan) in the car to point out first hand where the problem was. He accepted there was an issue , that he quickly identified as being a wronllgly aligned heat shield. On collecting a few hours later it was better but still knocking a bit. Dan was very helpful and more than happy to try tk improve it. Thankfully it was sorted and hopefully no more issues. I found Dan to br very approachable, and positive. 5 stars for him. The only downside was having to wait about 6 weeks to get it looked at.

I purchased a Skoda Kodiaq in early 2025 and Wing Skoda (WS) P’borough made it an absolute joy.

However, six months on - I got a warning light for breaks. It transpires WS sold me a car with 4mm of break pad and disks needing to be replaced.
I contact WS & I was told 4mm of break pad is perfectly acceptable!
Considering I paid full asking price, didn’t barter on additional extras - in return I expected the car wouldn’t need to be in a garage within a year costing £1600 (Front/Rear disc/pads and front suspension).
Perhaps it’s me - perhaps I expected too much. I leave this review for you to make your own mind up.
I would no longer recommend.

Staff on the service reception are always friendly and welcoming and keep me up to date with how my car is getting on

I’ve been a loyal Wings Škoda customer since 2022, but my recent experience left me no choice but to take my business elsewhere.

I reached out via WhatsApp—where previous deals had been discussed—to confirm an appointment and explore a new vehicle offer. Despite sending three messages, I received no reply until late the night before, by which point I’d already accepted a better deal elsewhere. The dealership later claimed WhatsApp wasn’t an official channel and that the colleague was unavailable due to personal circumstances. Yet the colleague had read and responded to messages during the day, contradicting that explanation.

No effort was made to reallocate the enquiry or maintain continuity. Meanwhile, a new dealership—who’d never dealt with me before—treated me with urgency and respect, securing a competitive deal within hours. That contrast speaks volumes.

To add insult to injury, the manager’s public response felt like an attempt to guilt me for raising a valid concern. I sympathise with staff emergencies, but customers deserve honest communication—not emotional pressure or deflection.

I’ve since moved on, but this experience highlights a serious breakdown in service and accountability. Long-term customers should be treated with consistency and respect—not left chasing responses or made to feel unreasonable for expecting basic professionalism.

My daughter has just picked up her new/used car. Ross was exceptional from the 1st viewing of the car to picking it up.
Ross was welcoming, professional and most importantly knowledgeable.
The car was presented as if it was a new car, in the showroom with a cover over it and a lectern with a lovely message on it.
All agreed work and additional work discovered during their safety inspection was completed with no quibbling.
I cannot fault Wings in anyway

Myself and my husband dropped in unannounced on a Sunday to view a couple of cars. Ross couldn’t have been more accommodating and helpful. He showed us the two cars and talked us through both options. We took our preferred car for a test drive and although we were confident of our choice, Ross gave us a very comprehensive run down of the technical abilities of the car and thankfully showed us some of the features of the dash/console which we really appreciated as it may have taken us ages to work out!

Super happy with our experience of Wings - and Especially Ross!

Many thanks
Katrina and Charlie

Just bought a Skoda for my wife and had the pleasure of dealing with Dean. He was brilliant from start to finish. friendly, honest, and made the whole process really easy and stress-free. The car is great and exactly what we were looking for. Highly recommend Dean if you’re thinking of buying a car!

Picked up our Enyaq from Ross at Peterborough, fantastic service. very smooth purchase, helpful to a T. Cant thank him enough for all his help. Great service.

Following warranty related hassles with our local Skoda retailer over many months, Peterborough were able to book us in (when this referral should’ve been handled by our local Skoda retailer in Maidstone), and subsequently solve the problems.
Thank you Wings.

Appreciation also to Skoda Customer Care who ensured that Maidstone followed Skoda policy in the end & provided us with a goodwill gesture.

Had our first oil change and service on our Skoda last Friday. Really well organised and completed on time. Thank you team. Thanks to Jemma for the lovely clean and valeted car afterwards. Highly recommended.