Winni Reviews 3,867

I am never ever going to use or recommend Winni. I ordered rakhi on 1st August, got delivered on 14th after Rakhshabandhan. Not allowed to cancel order and the delivered Rakhi is different from one ordered.

I cannot trust them, the customer service has very poor communication skill, and they dont bother to answer your queries. Choose Amazon! trust me I learned the hard way.

The orders may or may not reach because they choose the cheapest delivery method and company. Imagine your package sitting the whole 2 day to each transit destination.

You cannnot upgrade the speed.

Why Amazon? Amazon has their own delivery system and much stronger than anything else.

You can also choose blinkit, swiggy etc also, if you have the option.

Ordered a rakhi hamper, got delivered on time which is great but the delivery guys was trying to act smart - asked for payment when we had already paid in advance online. When we said we can show the proof of payment, he accepted it. I found it dishonest behaviour from winni staff and embarrassing for me as the hamper was sent as a gift so the recipient was a bit shocked when they were asked to pay for the order.

I had ordered a Rakhi for my brother, but it never reached him. The order status was wrongly marked as "delivered", but my brother didn’t get anything. I kept calling customer care for 4 days, and every time they just said, "Please wait 24 hours" – but nothing happened.

This was not just a product, it was a festival emotion. They completely ruined Raksha Bandhan for me and my brother. No refund, no proper help, nothing.

Such careless and heartless service. Please don’t trust them during special occasions.

Worst service. Not all items are delivered. Different flowers delivered than what I ordered.

Hi,

I have placed an order for today. Order Id-508044533010 but stale flowers got delivered. I had to pay 883rs for the stale flowers

I reached out to your customer care but didn't get any support. Rather they claimed that vendor has confirmed fresh flowers have been delivered, implying that I am lying.

Fake never order frm them they won't deliver rather take ur money

Worst service received as look like untrained run this app and earning money to make us fool only
I ordered online that should be delivered from 10am - 2 am and i was shocked to see order has delivered showing but in reality that delivery boy not came in our area and told lie it has delivered to othee person and when i told i have cameras then turned in his statement and saying can i deliver by tomorrow see that’s really worst level of this service. I strongly recommend to all users dont use this app otherwise extra pain and wasting your money only you will receive

THE COMPANY ACCEPTED MONEY FOR DELIVERY AND THE PRODUCT. THEY DID NOT DELIVER AND SAY THAT THEY MAKE ONLY 1 ATTEMPT AND COULD NOT FIND THE PLACE. PEOPLE WERE AT HOME ALL DAY.

Extremely disappointed with Winni. After a delayed birthday gift delivery, I was harassed by a woman linked to the delivery. She called me, my husband, and even our family members — using abusive language and threatening us, including his workplace. Despite raising a complaint, Winni took no action. This was a serious violation of our privacy and safety. Highly unprofessional and mentally disturbing experience. Not recommended at all.

Very bad customer agent team you have they dont have any manners how to talk,this will be my first and last order for sure to you very bad customer care...

I had the most terrible experience with Winni while trying to surprise my father on his birthday. I placed an order for a premium cake and a bouquet, but the entire process was a disaster.

First, the delivery was falsely marked as “delivered” hours before the actual delivery. After several calls and messages, the items were finally delivered late at night, but to my shock, both the cake and bouquet were of very poor quality, completely different from what I ordered. The cake wasn’t fresh and smelled stale, and the bouquet looked like it was picked up from a random local shop, not worth the price I paid.

Even worse, the delivery person himself admitted that Winni placed the order very late, and that the cake was bought from a local bakery for just ₹350, while I paid ₹1748. Later, the bakery called me directly to inform me that Winni hadn’t even paid them, and this wasn’t the first time they faced such issues with Winni.

Their customer support was another nightmare — rude, unresponsive, and dismissive, offering only a generic apology and an irrelevant replacement offer, long after the occasion was ruined.

I would never recommend Winni to anyone. They are unprofessional, deceptive, and unethical, and they clearly have no respect for their customers or even the vendors they work with. Save your money and your special moments — choose a more reliable service.

Very Very Worst service, over priced, Bad Customer support. overall very bad experience 1st & last time.

DO NOT BUY FROM WINNI web portal .
I placed an order to surprise my father-in-law on his birthday. Unfortunately, the package received was far from what was shown on your website and lacked both presentation and appeal.

The bouquet arrived with stale curry leaves (who puts curry leaves in bouquet !!)
As for the cake, the mango on top were completely mushy, clearly not fresh which was highly disappointing.

I requested them to send a fresh bouquet to the same delivery address. It would mean a lot to ensure the recipient's experience is made special and memorable but they denied and there was no refund.

"ZERO RATINGS AND I WOULD SAY BAD EXPERIENCE"

Please don’t but any product or cake from Winnis , had the worst experience. They delivered the cake late for a function and delivered the damaged cake . And no support instead rude behaviour from customer care and zero solution provided. They accepted their mistake but did nothing about it . They assured to replace the cake but didn’t replace and started blaming me . Horribly ruined the surprise and day.Dont order

I do not recommend Winni cakes. They deliver horrible cake and spoil the precious occasion. Order id : 506154484352. I ordered chocolate cake and with nice design. they send unfinished cake with only white cream and it was not even eatable. Worst cake supplier !

Pathetic management and customer service. The customer service rep is was not useful at all, did not offer a single useful piece of advice nor did he empathise.
Very unprofessional bunch of individuals running this shitshow. Would never be returning to use their services again.

Guys pls do not purchase anything from winny nowadays they are just making money by fooling people by giving cheap quality cake in higher price...I have been purchasing cake from winny since last 6 years but day by day their service and cake quality is becoming 3rd class even their delivery and coustomer service very faltu...if you order cake in the morning they will deliver it in the night after 11 pm such unreliable site should be banned.

I had been a loyal customer of Winni for about 4 years. There had been service upsets in the past, but those were minor, like a delay in delivery or the design of the actual cake not matching the photo on the website. I was still OK with these things. This time, they ruined my niece's birthday by only sending a small cake with a blob of cream. Not only have they started cutting corners by reducing the cake portion, but they also use some tasteless, cheap cream. When I gave feedback on their website with 1 star, they did not show the review. I realised that they filter out the reviews to show only good things. Winni and their partners showed such manipulative, unprofessional behavior. Sorry, not taking it anymore now, finding some other cake delivery services.

I had a terrible experience with Winni Cakes. I ordered a birthday cake from Dubai for my daughter, who is currently studying in India. To my shock, when she received the cake, her name was completely wrong—it wasn’t even a minor spelling mistake, they replaced her name with a boy’s name! This is unacceptable, especially for a special occasion like a birthday.

I had provided the correct name while placing the order, and there’s absolutely no excuse for this level of carelessness. It completely ruined the surprise and sentiment of the moment.

I sincerely regret choosing Winni. Had I gone with Ferns and Petals, this wouldn't have happened. Extremely poor attention to detail and customer service—definitely not recommended.