Your store on White Street York PA is the only one I always go into but now I'm starting to change my mind there's some things every time I go into this place they don't have and my one main thing is... See more
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Good customer relations, being able to talk to a real person, who kept me informed even when we had a small suppy problem. Phone is working fine and exactly the one I wanted. I had two bad experiences... See more
Company replied
was as "simple as falling off a log". One phone call and given a few suggestions. Then "on-line" to finalise and pay for the order via PayPal. unit was received within the time frame suggested... See more
Company replied
The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly wh... See more
Company replied
Company details
Written by the company
Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping
Contact info
Australia
- wisemarket.com.au
3.8
Great
326 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast delivery, high quality
Super fast delivery, got a refurbished apple watch, and it was as good as new, so it’s trustworthy. Customer service was great, ensured consumer satisfaction. highly recommend!
May 2, 2023
Unprompted review
Reply from Wise Market
Thank you so much for the recommendation, Bernice! Glad to see you happy with the product.
I ordered an iPhone which arrived…
I ordered an iPhone which arrived broken ( didn’t even switch on) got a return slip from the company (all good) but it took a few phone calls and emails including a threat to report them and a month to get the refund
However I did get the refund and an apology.
It appears that the goods are outsourced so the vendor is to blame. I hope the company clamps down on wayward vendors
May 9, 2023
Unprompted review
Reply from Wise Market
Hey Alvin, we apologize for the inconvenience caused due to the wait from the vendor's end. We have already processed your full refund. Again, please accept our apologies on behalf of the vendor.
Despite being used products, they all looked and work like brand-new
The delivery was quick and packaged well I got used iPads but I didn’t expect them to look and work like a brand-new iPads. In fact I bought a few. I’m very happy with the service and I’ll get my future iPads for my office from them.
March 31, 2023
Unprompted review
Reply from Wise Market
Treasha, thank you for sharing your experience with us and it's really kind of you. We will love to serve you again in the future :)
Easy transaction
Easy to order, no hassle delivery and AirPod's in excellent condition as advertised.
April 28, 2023
Unprompted review
Reply from Wise Market
Glad that you're satisfied with the condition that we promised. Thanks for the feedback!
Received within 2 Days after ordering…
Received within 2 Days after ordering on a Saturday all in order brand new
May 2, 2023
Unprompted review
Reply from Wise Market
Thank you so much! Happy to be of service :)
Reply from Wise Market
Thank you for your review, Joel!
Very happy
Very happy. Picked up a Pixel 4XL after damaging the screen on my 6. Arrived next day to the Blue Mountains quicker and half the price of a replacement screen ;-)
April 27, 2023
Unprompted review
Reply from Wise Market
We are glad to hear that you took the maximum benefit out of this purchase. Happy to be of service! :)
I ordered 2020 128GB iPad Pro and I received not the model I ordered
I ordered 2020 128GB iPad pro, then I received a iPad pro 2018 64GB. Is this a scam ? I ask for tax invoice and you promise to give a hard copy, no tax invoice included. I am very disappointed with this shopping experience, asking for return and refund now
April 28, 2023
Unprompted review
Reply from Wise Market
Hey Stacy, please accept our sincere apologies on the behalf of the vendor. Rest assured, our team will be assisting you with the return process so you can have this returned for a full refund or a replacement with the originally ordered item.
I am on my 3rd replacement, bad customer service
I am on my 3rd replacement, the company treats the issues with no urgency and has promised partial refunds for screen protectors over the phone, but won't do anything about that now as it wasn't in writing.
January 27, 2023
Unprompted review
Reply from Wise Market
Hey Michael, we genuinely apologize for this experience. Your case has been highlighted to our team and they will be resolving your issue with this latest return. We recommend opting for a full refund this time as this vendor was not able to supply the desired quality device.
5 out of 5 for service and prompt…
5 out of 5 for service and prompt delivery.
April 14, 2023
Unprompted review
Reply from Wise Market
That's really sweet of you, Bilinda. Thank you so much :)
Very good price and great customer…
Very good price and great customer service. Very impressed with follow up call.
April 16, 2023
Unprompted review
Reply from Wise Market
Thank you so much for your feedback, Ruth! Your kind words are highly appreciated.
Fast Delivery
Express delivery arrived on the second business day after ordering. Brand new mobile phone matched the description.
April 12, 2023
Unprompted review
Reply from Wise Market
Thank you, Victor! We apologize for the 2nd call today and we highly appreciate your kind review :)
Product as advertised
Product as advertised , fast postage . Will be a returning customer.
March 22, 2023
Unprompted review
Reply from Wise Market
Thank you, Andrew! We will love to serve you again :)
Happy customer!
I received my product in specified time and am really happy with the quality (refurbished watch).
March 22, 2023
Unprompted review
Reply from Wise Market
Thank you so much for your kind feedback, Ruth :)
The purchase of a new mobile phone was satisfying.
The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly what had been expected in the box, and everything moved along just as it should. There must be a lot of satisfied customers dealing with this firm.
March 9, 2023
Unprompted review
Reply from Wise Market
That's really sweet of you, Brian. Thank you so much for giving a review on our services. Yes, we are definitely serious about customer experience and we don't want any of our precious customer to think that we're like other profit hungry organizations. We stay in touch with our contributors and ensure that if they ever need us, we are here :)
It is because of your kindness that we are operating and we'll definitely continue to provide consistent services. Thank you!
Very quick delivery and excellent products
Very quick delivery, reasonable prices and excellent products!
Bought refurbished phone and tablet for my partner and got exactly what we needed at an excellent price.
Customer service rang that day to ensure the items worked and then again the next day to make sure they stayed charged and met our expectations.
March 6, 2023
Unprompted review
Reply from Wise Market
Hey Leigh, thank you so much for your feedback. We are glad that you are satisfied with the purchased product and with our services.
Goods received in a timely manner and…
Goods received in a timely manner and all items were accounted for.
At this stage I haven't tried the phone but it appears cosmetically to be in excellent condition, as advertised.
March 13, 2023
Unprompted review
Reply from Wise Market
Thank you so much for sharing your kind feedback, Alan. We are glad that you are satisfied with the condition of the phone. Rest assured, you can try using the device and for any post purchase queries, feel free to drop us an email or call us on the same number.
Easy used website
Easy used website, quick delivery and good after survice. Highly recommended!
March 12, 2023
Unprompted review
Reply from Wise Market
Thank you for your recommendation :)
Fast and reliable
I ordered from a different website and it got cancelled. Got my item from wise, in time for Christmas. They were quick and very reassuring. Happy with the service and highly recommend them. Thanks wise, y'all saved Christmas.
December 2, 2022
Unprompted review
Reply from Wise Market
You are most welcome and your precious feedback is highly appreciated. Thank you for shopping with us :)
The product was is good condition even…
The product was is good condition even though a used unit. Very impressed on the quality
March 1, 2023
Unprompted review
Reply from Wise Market
Thank you so much for the kind words, Ashwin.
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