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See what reviewers are saying

Rated 3 out of 5 stars

Your store on White Street York PA is the only one I always go into but now I'm starting to change my mind there's some things every time I go into this place they don't have and my one main thing is... See more

Rated 4 out of 5 stars

Good customer relations, being able to talk to a real person, who kept me informed even when we had a small suppy problem. Phone is working fine and exactly the one I wanted. I had two bad experiences... See more

Company replied

Rated 5 out of 5 stars

was as "simple as falling off a log". One phone call and given a few suggestions. Then "on-line" to finalise and pay for the order via PayPal. unit was received within the time frame suggested... See more

Company replied

Rated 5 out of 5 stars

The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly wh... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping


Contact info

3.8

Great

TrustScore 4 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ticks all the boxes

Thank you Wise Market for delivering great service in a timely manner with good communication and excellent value for money. I’ll wouldn’t hesitate to use them again.

February 27, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind words of appreciation. We will definitely love a chance to serve you again :)

Rated 5 out of 5 stars

I purchased a pair of refurbished…

I purchased a pair of refurbished Galaxy buds they worked and I forgot about purchasing them and went on with life. Today I received a call from Wise Market asking me if they were okay and working 4 months after the fact. This is the best example of customer aftercare I've ever seen and they will be getting further business from me because of it

September 11, 2022
Unprompted review
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Reply from Wise Market

Thank you so much, James. We ensure that customers are not forgotten after the purchase as they trusted us when placing the order. We wish to change the online shopping experience by keeping in touch with the customer throughout the life of the product.

Thank you for boosting our team with your precious review :)

Rated 5 out of 5 stars

Brought a iphone 7 for my son,its…

Brought a iphone 7 for my son,its months later and its still in great working order.great prices and really good people to deal with,even followed up 6 mnths later to see if all is good with the phone.

February 25, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your precious feedback! I am glad that you are happy with the follow-up call service. We ensure that customers are not forgotten after the purchase as they trusted us when placing the order. We wish to change the online shopping experience by keeping in touch with the customer throughout the life of the product.

Rated 5 out of 5 stars

Great Pixel 4 phone

Great Pixel 4 phone. Very good price. Arrived really quickly. Thank you very much.

January 25, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

You are most welcome, Peter. Thank you for the kind feedback!

Rated 5 out of 5 stars

Brand New S7

Great service. I bought a brand new S7 which arrived within three days. The phone is exactly as described and it performs faultlessly. I am very happy with Wise Market and I would definitely use their services again.

February 22, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you so much for the kind review, Robert. We will definitely love a chance to serve you again :)

Rated 4 out of 5 stars

Great Customer Service My iPhone was delivered on time

My iPhone was delivered on time. I had a query about the delivery which was sorted out promptly and professionally. I am very happy with their customer service and their follow up and can highly recommend them.

February 22, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind recommendation, Sevi!

Rated 5 out of 5 stars

Fantastic after-sales service!

Once again, I am gobsmacked by the after-sales service here. My refurbished/as-new mobile phone was great, everything it promised to be, except it was broken: ie we couldn't get it to work : / No problem. A free return was quickly effected, and when it couldn't be fixed a full refund was just as quickly effected. Wow! Keep up the good work guys ...

February 22, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you so much for the kind review. We are thankful to you that you trusted us and gave us a chance to fix the fault for you.

Rated 5 out of 5 stars

Happy Customer

Super quick, only took 2 days to deliver and phone is in excellent condition.

February 19, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thanks, Olivia. We appreciate your kind words :)

Rated 5 out of 5 stars

As new and was exactly as described

We chose the As new phone and was not disappointed... phone arrived in excellent condition and has operated perfectly. We will purchase another phone later this year.

February 20, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you so much, Sir! We are glad that we were able to meet your expectations.

Rated 5 out of 5 stars

I ordered the phone and within days I…

I ordered the phone and within days I had it in my hands. Really pleased with the product and quite surprised by the follow up to ensure I was happy with the purchase. That doesn't happen very often. I got a great deal at a reasonable price and I am very happy with the whole experience from ordering right through to competing this review. I'll be back Wise Market.

January 30, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you so much for your kind review, Jim. Yes, we'll be waiting for you and our team will love a chance to serve you again :)

Rated 5 out of 5 stars

Fantastic!

Great communication, quick delivery, great product. My daughter loves her ipad air 4. Excellent quality 👌
Will deffinatly be buying from wise market again!

February 6, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind words, Clare :)

Rated 5 out of 5 stars

An easy experience.

My phone was very reasonably priced and arrived within a couple of days. I am very happy with the purchase, which was as described. The follow up phonecalls to confirm I'd received the phone were an added bonus. Thank you wise market.

January 31, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

You are most welcome, Jan! Thank you for your precious words.

Rated 5 out of 5 stars

was as "simple as falling off a log".

was as "simple as falling off a log".
One phone call and given a few suggestions.
Then "on-line" to finalise and pay for the order via PayPal.
unit was received within the time frame suggested at time of purchase.
Am now using the S20 and very happy with it.
A very professional experience dealing with Wise Market - totally recommend them to you.
Cheers Jim McKenzie

February 10, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your constructive feedback, Jim :)

We are glad that we were able to meet your expectations.

Rated 5 out of 5 stars

Excellent service and product

Easy to order, fast safe delivery, refurbished galaxy note in excellent condition. I will buy here again in the future.

February 14, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for shopping with us and definitely, we'll be here for you :)

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