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Rated 3 out of 5 stars

Your store on White Street York PA is the only one I always go into but now I'm starting to change my mind there's some things every time I go into this place they don't have and my one main thing is... See more

Rated 4 out of 5 stars

Good customer relations, being able to talk to a real person, who kept me informed even when we had a small suppy problem. Phone is working fine and exactly the one I wanted. I had two bad experiences... See more

Company replied

Rated 5 out of 5 stars

was as "simple as falling off a log". One phone call and given a few suggestions. Then "on-line" to finalise and pay for the order via PayPal. unit was received within the time frame suggested... See more

Company replied

Rated 5 out of 5 stars

The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly wh... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping


Contact info

3.8

Great

TrustScore 4 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was a purchase of an Apple Watch

It was a purchase of an Apple Watch. It was provided at a great price. I ordered it on Monday and it arrived on Tuesday, free postage. The Watch was exactly as described by Wise Market. I will certainly shop at Wise Market again.

February 14, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind words, Phil. We will love to serve you again in the future :)

Rated 5 out of 5 stars

Bought Apple AirPods 2nd gen

Bought Apple AirPods 2nd gen, very prompt delivery, follow up phone call, very good customer service, happy with purchase and price thank you

February 16, 2023
Unprompted review
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Reply from Wise Market

You are most welcome and thank you for sharing your experience, Lorraine :)

Rated 5 out of 5 stars

My goods were delivered very quickly

My goods were delivered very quickly. I was able to track. The company is very reliable. The goods i received were packaged and came in good condition as the said they would be.

February 12, 2023
Unprompted review
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Reply from Wise Market

Thank you for your kind words, Caroynne :)

Rated 5 out of 5 stars

Go a head! Thank you.

Dears:
Thank you very much for giving me the chance to provide my comments.
Nothing drawbacks I mentioned. Simply, I can say keep it up. You are punctual and loyal with quality products at reasonable prices. I appreciate.

February 15, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind words, Lijalem. We appreciate your precious feedback!

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable, follow up call was.made to ensure product received safely. Much appreciated

February 12, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Danny, Thank you for shopping with us!

Rated 1 out of 5 stars

Worst shopping experience of my life

Worst shopping experience of my life, I ordered new Xiaomi phone from this store on 27th of January after they confirmed it was available with them, on 1st of February I was informed that my order will be dispatched that day. I waited and did not received any confirmation email.
Called multiple times on 2nd of February, agents responded that they will call me back after getting details from relevant TEAM. As expected no response was received.
I called again on 3rd, the agent informed me that all previous agent were morons and that my order was cancelled on 30th of January due to price increase of the phone I paid for. He shamelessly offered me to pay the difference of new price and the price on 27 January so he may process my request or he can refund my payment.
I asked him to refund and advice, why I was not informed earlier and why previous agents lied every time I contacted, he apologized for that and assured me that refund request is generated and I will get back my money in 2 or 3 days.
I called again on 6th they said refund request is generated and they will get details from (secret) RELATED TEAM and call me back with update. Its already 12th and I am yet to receive any update or my money back.
Every time I call / contact on chat they just apologize and tell a new lie.
100% not recommended.

Response to the response:
You being genuinely sorry wont make any difference when I will have to pay extra money for same device from any GENIUNE vendor. Why I have to bear the loss when its fault from your side ? btw is it company policy to keep apologizing and lying 'cause thats what my experience so far with wisemarket.

January 27, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Jamal, we are genuinely sorry for this experience. Please be assured that your refund has already been processed from our end, the proof has been shared as well. In your case, it is from the bank's end that the refund is not received it. Please contact your bank with your initial transaction ID as it was a payment reversal and will show up in your account within 5-15 working days.

Rated 5 out of 5 stars

Found this wbsite by chance.

Found this wbsite by chance.
I liked how the products are presented.
So,I said to myself : here is something that fits the bill. And the price is very reasonable. I'll buy it and lets see what happens next.
All good. Delivery on time. New, as described. And arrived without a cringe.
I'll buy again from this site.
Jose.

February 5, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Jose, we will definitely love to serve you again :)

Thanks for the precious feedback and it's really sweet of you!

Rated 5 out of 5 stars

Excellent service - reliable and true to word

The phone arrived as ordered and quickly. Easy to order. Competitive price. Phone is in really good condition - like new, even though it was only marked as good.

February 8, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

That's good to hear, Catriona. We make sure to send the best available phones to our precious customers so they can make the most out of their purchase :)

Rated 5 out of 5 stars

The whole process from ordering to…

The whole process from ordering to getting the delivery was very smooth. We bought a Oppo A91 for my high schooler and he loves it and price was great!

February 9, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you so much, Akshay! We appreciate your feedback.

Rated 5 out of 5 stars

Easy

Easy, quality and great value. Quality matched the label. Shipping was good timing, next day woudl be ideal.

February 8, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind review, Nick!

Rated 5 out of 5 stars

Purchased 2 iPhone 12 pro max`s and…

Purchased 2 iPhone 12 pro max`s and they were in excellent condition, with fast postage and easy transaction. Perfect and would highly recommend it as their prices were competitive with others. Thankyou Wise Market! So happy!

February 5, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

You are most welcome, Cindy! Thank you for your recommendation. We are so glad to see you happy :)

Rated 5 out of 5 stars

Great service

Bought a phone unsure of the actual condition and whether the delivery would arrive in a timely manner. Ended up receiving the phone within 3 days in an excellent condition. Also received a follow call. Great service. Thanks

February 8, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind words, Feroza. We are glad that you gave us a chance to serve you :)

Rated 5 out of 5 stars

It was easy to place the order

It was easy to place the order, the price was very competitive for New phones (Motorola Edge20 Fusion). Delivery in two working days from when I placed the order. Vergil was able to provide tracking details through the chat feature on the Wise Market website.
Very pleased with the service and the phones.

February 1, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Joan, thank you for your kind words. The good thing is that our team was able to assist you promptly :)

Rated 5 out of 5 stars

Honestly I was skeptical at first...

Honestly I was skeptical at first, as there are reviews here which state that they had to wait ages due to them not having stock on hand etc. As a software engineer I needed the device quickly for app testing, so I found the device and asked them on chat first if they had the stock on hand - they checked and verified that they in fact had it on hand and sourced already, so I executed payment on Friday, phone literally showed up on Tuesday morning - took it out, and seriously it's like new - you wouldn't be able to tell the difference. For $600, when most hover around $1500 or so on other sites - this felt too good to be true - but what do you know, it showed up in perfect condition. I dont often write reviews, but these guys really did impress me. I'd definitely come back here for my next set of devices.

January 31, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Matthew, thank you so much for sharing your experience here. We highly appreciate that you gave us a chance to serve you. We will definitely love to serve you again :)

Rated 5 out of 5 stars

Prompt Customer Service

Ordered a phone that was paid for online, I was a bit skeptical as I wasn't sure if they are a credible seller. Turns out phone was out of stock, received a call from one of their reps suggesting that I swap for another model for the same price but I declined and asked for a refund, no questions asked refund came straight through into my Paypal.

February 7, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Thank you for your kind words, Swetha. We are glad that you gave us a chance to sort this issue out and we'll definitely keep an eye out for out of stock products moving forward.

Rated 5 out of 5 stars

I purchased a phone and received it…

I purchased a phone and received it within 3 days...... Awesome! Great customer service during and after the phone was delivered. I had a courtesy call from them to make sure I had received the phone.... I would definitely recommend this company in the future!

February 1, 2023
Unprompted review
Wise Market logo

Reply from Wise Market

Your recommendation is highly appreciated, Deb. Thank you for shopping with us :)

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