Your store on White Street York PA is the only one I always go into but now I'm starting to change my mind there's some things every time I go into this place they don't have and my one main thing is... See more
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Good customer relations, being able to talk to a real person, who kept me informed even when we had a small suppy problem. Phone is working fine and exactly the one I wanted. I had two bad experiences... See more
Company replied
was as "simple as falling off a log". One phone call and given a few suggestions. Then "on-line" to finalise and pay for the order via PayPal. unit was received within the time frame suggested... See more
Company replied
The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly wh... See more
Company replied
Company details
Written by the company
Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping
Contact info
Australia
- wisemarket.com.au
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a purchase of an Apple Watch
It was a purchase of an Apple Watch. It was provided at a great price. I ordered it on Monday and it arrived on Tuesday, free postage. The Watch was exactly as described by Wise Market. I will certainly shop at Wise Market again.

Reply from Wise Market
Bought Apple AirPods 2nd gen
Bought Apple AirPods 2nd gen, very prompt delivery, follow up phone call, very good customer service, happy with purchase and price thank you

Reply from Wise Market
My goods were delivered very quickly
My goods were delivered very quickly. I was able to track. The company is very reliable. The goods i received were packaged and came in good condition as the said they would be.

Reply from Wise Market
Go a head! Thank you.
Dears:
Thank you very much for giving me the chance to provide my comments.
Nothing drawbacks I mentioned. Simply, I can say keep it up. You are punctual and loyal with quality products at reasonable prices. I appreciate.

Reply from Wise Market
The phone arrived promptly and in very…
The phone arrived promptly and in very good condition.

Reply from Wise Market
Fast and reliable
Fast and reliable, follow up call was.made to ensure product received safely. Much appreciated

Reply from Wise Market
fast and easy and get your monies worth
Easy online ordering and the phone turned up within 4 days, with a weekend in the middle. It was in excellent condition, exactly what I ordered

Reply from Wise Market
Worst shopping experience of my life
Worst shopping experience of my life, I ordered new Xiaomi phone from this store on 27th of January after they confirmed it was available with them, on 1st of February I was informed that my order will be dispatched that day. I waited and did not received any confirmation email.
Called multiple times on 2nd of February, agents responded that they will call me back after getting details from relevant TEAM. As expected no response was received.
I called again on 3rd, the agent informed me that all previous agent were morons and that my order was cancelled on 30th of January due to price increase of the phone I paid for. He shamelessly offered me to pay the difference of new price and the price on 27 January so he may process my request or he can refund my payment.
I asked him to refund and advice, why I was not informed earlier and why previous agents lied every time I contacted, he apologized for that and assured me that refund request is generated and I will get back my money in 2 or 3 days.
I called again on 6th they said refund request is generated and they will get details from (secret) RELATED TEAM and call me back with update. Its already 12th and I am yet to receive any update or my money back.
Every time I call / contact on chat they just apologize and tell a new lie.
100% not recommended.
Response to the response:
You being genuinely sorry wont make any difference when I will have to pay extra money for same device from any GENIUNE vendor. Why I have to bear the loss when its fault from your side ? btw is it company policy to keep apologizing and lying 'cause thats what my experience so far with wisemarket.

Reply from Wise Market
Found this wbsite by chance.
Found this wbsite by chance.
I liked how the products are presented.
So,I said to myself : here is something that fits the bill. And the price is very reasonable. I'll buy it and lets see what happens next.
All good. Delivery on time. New, as described. And arrived without a cringe.
I'll buy again from this site.
Jose.

Reply from Wise Market
Excellent service - reliable and true to word
The phone arrived as ordered and quickly. Easy to order. Competitive price. Phone is in really good condition - like new, even though it was only marked as good.

Reply from Wise Market
The phone looks pretty good outside and…
The phone looks pretty good outside and function well. Perfect

Reply from Wise Market
The whole process from ordering to…
The whole process from ordering to getting the delivery was very smooth. We bought a Oppo A91 for my high schooler and he loves it and price was great!

Reply from Wise Market
Easy
Easy, quality and great value. Quality matched the label. Shipping was good timing, next day woudl be ideal.

Reply from Wise Market
Purchased 2 iPhone 12 pro max`s and…
Purchased 2 iPhone 12 pro max`s and they were in excellent condition, with fast postage and easy transaction. Perfect and would highly recommend it as their prices were competitive with others. Thankyou Wise Market! So happy!

Reply from Wise Market
Great service
Bought a phone unsure of the actual condition and whether the delivery would arrive in a timely manner. Ended up receiving the phone within 3 days in an excellent condition. Also received a follow call. Great service. Thanks

Reply from Wise Market
It was easy to place the order
It was easy to place the order, the price was very competitive for New phones (Motorola Edge20 Fusion). Delivery in two working days from when I placed the order. Vergil was able to provide tracking details through the chat feature on the Wise Market website.
Very pleased with the service and the phones.

Reply from Wise Market
Honestly I was skeptical at first...
Honestly I was skeptical at first, as there are reviews here which state that they had to wait ages due to them not having stock on hand etc. As a software engineer I needed the device quickly for app testing, so I found the device and asked them on chat first if they had the stock on hand - they checked and verified that they in fact had it on hand and sourced already, so I executed payment on Friday, phone literally showed up on Tuesday morning - took it out, and seriously it's like new - you wouldn't be able to tell the difference. For $600, when most hover around $1500 or so on other sites - this felt too good to be true - but what do you know, it showed up in perfect condition. I dont often write reviews, but these guys really did impress me. I'd definitely come back here for my next set of devices.

Reply from Wise Market
Prompt Customer Service
Ordered a phone that was paid for online, I was a bit skeptical as I wasn't sure if they are a credible seller. Turns out phone was out of stock, received a call from one of their reps suggesting that I swap for another model for the same price but I declined and asked for a refund, no questions asked refund came straight through into my Paypal.

Reply from Wise Market
I purchased a phone and received it…
I purchased a phone and received it within 3 days...... Awesome! Great customer service during and after the phone was delivered. I had a courtesy call from them to make sure I had received the phone.... I would definitely recommend this company in the future!

Reply from Wise Market
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