Havie Reviews 330

The lamp is awesome, and when I lost the instructions I emailed the "contact us" link and got it within 24 hours. Can't ask for much better than that! Thanks!

Do not recommend. The light is great when it actually works, however 80% of the time it doesn’t turn on. The buttons are faulty. I bought two lamps & they’re the same on each product. Can get cheaper elsewhere

Great product but even better service. I really appreciated the willingness to help when I failed to read the instructions. The support staff was so kind to help me understand the connection between the unit & the remote - now we love our lamp! And I ordered 3 more, one more for me and two as gifts. Highly recommend.

Isabelle was extremely courteous and polite in helping me solve my issue. Some of the kindest customer service I’ve received. This is a cheaply made product priced at an overly exorbitant price, but she prevented me from returning it. I hope she finds a better product to work for, queen 👑

Thank you so much to Isabelle from Havie! She was so helpful with fixing an issue with the lamp and was beyond kind! These are mine and my son’s favorite lamps so we will be forever customers!!

The light is really cool and works well. There was an issue with the remote that came with it, but they've been very prompt and nice about sending a replacement.

I had such a wonderful experience with Havie’s customer service. When there was an issue with my lamp, Isabelle responded quickly, kindly, and went above and beyond to make it right. My replacement lamp arrived safely and everything is perfect now.

The communication throughout the process was thoughtful and reassuring, and I truly felt taken care of. It’s rare to find customer service that is both efficient and genuinely caring.

Thank you for making the process so easy and stress-free — I really appreciate the help!

Awesome customer service! Our dog chewed up the remote before we ever used it. Customer service sent me a replacement free of charge. A+++

There was an issue with my order getting delivered. It had to do with the postal service, not the company. After inquiring about the delay they had a replacement product mailed out within a few hours. Appreciate the help from Isabelle and the quick turnaround.

I'll be honest, I was on Instagram and maybe a little drunk when Havie popped up on my feed. My wife and I like to set the mood with lighting and sound, so this seemed like a perfect addition to our bedroom. It works awesome! The remote is easy to use, and the amount of colors this things can make is incredible!

A month later, one of the speakers popped out. It may have been my fault actually. I got in touch with Isabelle in customer service, and she got a new one coming to me immediately! Fast, friendly, and a great experience overall! Highly recommend!

I appreciate Isabelle's thoughtful messaging to my customer support inquiry. She responded quickly and thoughtfully while also helping solve my query! Love sharing Havie lamps with all of my loved ones!

Isabelle was super helpful and friendly when one of the lights arrived not quite working correctly. She was prompt in her service and had a replacement sent on its way in just a few days.

Customer service with Havie has been excellent. Isabelle has gone above and beyond helping resolve my shipping issues. I would absolutely recommend them as a company for the customer service alone.

Ordered 2 motion lamps and opted for the $20 surprise light as well; all 3 are beautiful and create a fun vibe in any room. Had a slight issue with the motion of one of my lights, and their customer service rep (Isabelle) was so kind and helpful - they sent a replacement without hesitation. Would absolutely order from here again! :)

After ordering countless items of instagram and they never show up it is nice that Havie has an actual responsive customer service department!

Super helpful customer service. My issue, which was 100%, my fault was addressed and taken care of extremely quickly. Better outcome than I expected.

The wrong address was on file so they kindly shipped a second one to my correct address and were very professional and even followed up to make sure I received it the second time. Great product also, really makes the room feel magical.

Isabelle was very helpful, and patient with her customer service. I love my lamp but needed some troubleshooting ideas. She sent me videos and followed up. Thank you Isabelle!

Well, honest review - our experience started off weak. There were problems in shipping (probably as we purchased before christmas), and we had a hard time understanding the shipping situation. However, Isabelle, who we were in contact with via email was patient and kind, amid our frustration. And when we got the product finally, our expectations were exceeded. We love our Havie lamps, and be patient, they will come through and help if there are hiccups. Thanks again Isabelle and team Havie.

Isabelle was friendly and quickly resolved my issue of a broken remote. Would definitely do business with this company again.