When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... See more
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The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... See more
Company replied
Receiving the shoes. Being updated about delivery status. Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a retu... See more
I found the sandals I wanted online. They were delivered 2 days after placing the order. As always, exactly what I expected, perfect fit. Wittner service is exceptional. Love Wittner shoes!
Company details
About Wittner Shoes
Written by the company
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.
Contact info
Australia
- wittner.com.au
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Had to exchange shoes there was all the…
Had to exchange shoes there was all the help needed no fuse, staff were great. Erina store
February 3, 2023
Delivery was so quick
Delivery was so quick. Packaging is great. I’m happy and satisfied with the product.
February 8, 2023
Sandals cut into my feet, I have scars remaining
Purchased the Floss Golden Tan Leather Wedge Slide in December 2022. They are heavy and have cut into both my feet and scared them. I'm certain I am not the only person to have this experience and I don't think these shoes should be up for sale.
December 26, 2022
Reply from Wittner Shoes
Hi,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
I'm very sorry to hear this, this is dissapointing to hear.
If you email our team at support@wittner.com.au with your order details, we can resolve this issue for you urgently.
Kindest regards,
Team Wittner
Wittier shoes is the best in the…
Wittier shoes is the best in the market, good quality, not too high.
February 19, 2023
I accidentally ordered the wrong block…
I accidentally ordered the wrong block heal - Easy exchange to my nearest store Happy
February 17, 2023
Love these shoes
Receiving the shoes.
Being updated about delivery status.
Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a returning label.
The shoe’s itself are gorgeous. Great quality.
February 1, 2023
Exactly as listed
Product as advertised, great price, quick delivery and arrived in perfect condition
January 21, 2023
My delivery was so prompt
My delivery was so prompt
And the quality of the product very high quality.
January 17, 2023
speed of delivery and quality
February 3, 2023
I thought i could get a refund and had…
I thought i could get a refund and had to pay for return. 🤨
January 16, 2023
Reply from Wittner Shoes
Hi Linda,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
Unfortunately, sale items are eligible for a credit note or exchange. We are not able to provide a refund for these products.
I have linked our returns policy here for your convenience: https://wittner.com.au/returns/
Kindest regards,
Team Wittner
Wittner shoe issue
Love Wittner shoes. Recent purchase marred when strap broke at first wearing. Return not feasible as am not in Australia
January 16, 2023
Reply from Wittner Shoes
Hi Jennifer,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
I'm very sorry to hear this, this is very disappointing and sounds like a possible fault. If you email our friendly team at Support@wittner.com.au with your order details, we can assist you further with this.
Kindest,
Team Wittner
Customer service was really great…
Customer service was really great sorting out my mistake when I returned some heels. Very helpful and quick.
January 13, 2023
Seamless
Seamless, professional & timely- excellent communication. Wittner is my go to online forum for all my shoe needs - packaging is awesome & I’m telling everyone about it!
January 15, 2023
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