Wittner Shoes Reviews 8,856

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... See more

Rated 4 out of 5 stars

The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... See more

Company replied

Rated 4 out of 5 stars

Receiving the shoes. Being updated about delivery status. Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a retu... See more

Rated 5 out of 5 stars

I found the sandals I wanted online. They were delivered 2 days after placing the order. As always, exactly what I expected, perfect fit. Wittner service is exceptional. Love Wittner shoes!

Company details

  1. Shopping & Fashion

About Wittner Shoes

Written by the company

wittner
Shop Wittner's thoughtfully crafted collection of leather boots, heels, flats and wedges for all occasions.Free Delivery on orders over $130*
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

no correspondents for any issues or complaints

ordering and delivery was fine as you'd expect, hassle free; However when i have had an issue with a couple of the items i have had no assistance in correcting the issue even though i have been in store, called head office twice and left a voice message each time and have emailed the head office of Wittner Shoes 3 or 4 times (i have confirmed the email address) and not once has someone replied or contacted me which is very disappointing and frustrating.

As a loyal customer and being a full supporter of the company; always recommending their shoes when my large client base would compliment or ask about my shoes, i will now be avoiding the company after such a lack of customer support or care.

January 2, 2023
Wittner Shoes logo

Reply from Wittner Shoes

Hi Erin,

Thank you for taking the time to provide feedback on your recent experience with Wittner, this is very disappointing to hear.

Please be assured that I have passed this onto our Customer Experience Team to resolve for you ASAP.

We apologise for any inconvenience caused.

Kindest,
Team Wittner

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, and very happy with my purchase. Glad l checked in store first, which did not have size in stock, as l needed to go down one size than usual size.

February 3, 2023
Rated 1 out of 5 stars

Don’t buy online if you live in NZ

Don’t bother buying online if you reside in NZ. It’s too much hassle trying to return the shoes and they won’t let you return them at a store in NZ.

January 20, 2023
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Reply from Wittner Shoes

Hi Yvonne,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

I'm sorry to hear that you are disappointed with your recent purchase.
I have linked our New Zealand returns policy here for your conveneince: https://wittner.com.au/returns/

Kindest,
Team Wittner

Rated 5 out of 5 stars

Lovely Luma Shoes

I have been a long-term customer of Wittner Shoes as they make quality shoes in great styles. I am very happy with my recent purchase of the Luma shoes, very pretty and feminine! Wittner staff were very helpful when I reached out to them with a question about shoe width after which, I decided to buy the shoes in the hope that the standard width shoes would fit. I was assured that I could return the shoes subject to certain conditions but am pleased to say that I will be keeping them! Thank you Wittner for lovely shoes and great customer service!

February 1, 2023
Rated 2 out of 5 stars

Went through shoe selection

Went through shoe selection
Chose a pair that was in stock . Paid for it
5 days later they email me and say they could not send to me as they were not up to standard for delivery to customer… must wait 7 days for refund ???
Thats annoying

February 1, 2023
Wittner Shoes logo

Reply from Wittner Shoes

Hi,


Thanks for taking the time to provide feedback on your recent experience with Wittner.

We apologise for the inconvenience caused and understand this is disappointing. Please know that I have passed this feedback onto the relevant department.

Kindest,
Team Wittner

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