Customer support hangs up on you
They call you insistently, they are rude and hang up the phone in your face. If you are not in business with this company, do not because the level of unprofessionalism is absurd!
March 17, 2026
Unprompted review
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Worst credit card ever!
Worst credit card ever!! Customer service is lame as well.
July 3, 2025
Unprompted review
Complete Disgrace
OMG ! What ????? Someone sold me the crédit card by phone and it was approved! Ok , great !
Because i M changing Room every now and then , i sent a confirmativ of residence ......this was since July ! Uau ! Incompetents ! They speak like they are professional but they are everything but !
So embarassing ! For them! A complete desgrace ! Shame on you !
July 7, 2023
Unprompted review
Shady business with good credit card, shady practices, and useless support
Rejects credit card applications without any explanation (I'm permanently employed full-time, pay taxes, have financial stability, purchased a house, and have multiple credit cards) and blocks you from reapplying within 4 months, i.e. if you make a mistake or someone else unsuccessfully applies with your fiscal ID, you're blocked for 4 months (!).
No support e-mail address on their website (red flag).
Started another application 4+ months later and gave up before finishing it. They started calling me multiple times a day. Routed their number to my voicemail recording requesting e-mail contact. They ignore and continue calling me multiple times a day (15 times within 1 week (!)).
Replies messages requesting you call instead of addressing your concerns directly.
Requires you spend €5000+ and call toll number to redeem points (!).
Requires mailed letter to change direct debit account/IBAN (?!), then requires you call after you send all required documentation.
Introduces and raises multiple credit card fees by as much as 150% (!) ~5 months after granting you a credit card (!).
App has no contact (!) and didn't let me approve a PayPal card verification transaction, getting my card blocked (!).
Website hung and locked me out of my account when I tried to contact support and listed a toll number (?!).
Charges €5.46 for withdrawing €30 (!).
Cannot cancel card in app or website, must contact support and wait (~1 month and counting in my case).
Treats all MB WAY transactions as quasi-cash and charges commission on all of them.
Charges ~2% commission fee + ~0.1% stamp duty + ~2% international processing commission + ~0.1% stamp duty for transactions in USD.
Update (08/19/2025): Couldn't access my account. Sent e-mail. They replied requesting I contact them within my account (?!).
July 29, 2022
Unprompted review
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