Wizzair Reviews 

I have been a loyal Wizzair customer for many years as a Wizzair Club member. Recently, I was looking for flights on their website from Mallorca to London and I have clicked around different dates when making travel plans. I have then gone to book the flight next day only to find that their system believes I am some kind of a 'bot' and they charged me EXTRA "System Surcharge" of 10.00 Euros! I have then opened a case on their website where I explained this in great detail (including screenshots) and asked for a refund of those 10 Euros. They have come back to me today resending my invoice and closing the case (no mention of any refund). I am appalled at this behavior!

My son’s flight was delayed until the early hours of this morning, or so he was told. Was changed again without notification. He was asleep as he’d been travelling all day. The airline didn’t make sure all passengers were notified about the change. He has had to pay for another flight without any help from the airline. Their phone line costs £1 a minute and he ran out of money half an hour in with still no help. Do not use this company. They house be put out of business.

I DO NOT RECOMEND WIZZAIR!!
I was traveling from Birmingham airport to Bucharest for a holiday with my family when they came with food and beverages my wife has braught 2 sandwiches one of my son has chocked on a sandwich and I went back to them so I can quickly buy a drink and they have refused to let me buy a drink just because we already braught something even though I’ve explained that my son has chocked I was in panicking I even asked a passenger to buy a drink and I would pay they said NO! then I got really fustrated… please please avoid wizzair they don’t care about our health and safety those stupid flight attendants.

I have never been so disgusted with an Airline in all my life, I booked these flights months in advance and picked the flight times wisely as I am travelling with my Toddler so we need to travel in the day, and just over a week before they inform us that they have changed the flights, so now they are flying at night, when I ring to tell them I need to cancel they say they will not refund the money as it is within the 301 minutes allowed time frame, they changed the flight by exactly 300 minutes, so now we have to buy new flights with easyjet and be £500 out of pocket because they refuse to refund us for a flight we can no longer make now because they changed the flight, simply not good enough, Disgusting behaviour from them, never fly with them again

I had no phone or wallet as I lost them in Austria so my flight was booked for me and I waited in the airport for my 6am flight I thought I could get my boarding pass from them with out a problem as I couldn’t check in online but I was charged 50 euros for a boarding pass that I didn’t have because all money and cards and phone was lost and the guy at the information desk just said it’s not his problem if you can’t pay get out of the line luckily a gentleman behind me heard what was going on an payed the 50 euro fee if it wasn’t for him Wizz air would of left me in Austria it’s a terrible airline with absolutely stupid fees wouldn’t recommend it to anyone fly Ryanair instead

This airline is stealing customers' money. I booked a return flight, and I was notified that the flights have been cancelled, and I would have the option to request a refund or book alternative dates. I requested a refund - this happened in early December 2023. Until the time of writing, I have still not received my refund, I've contacted the airline numerous times, and I've received at least 3 different emails that they will be processing the payment in the next 7 or 10 business days, but of course this never happens. I've made complaints to European Consumer Protection agency, but still nothing. So what I see here - the European Commission cares so much for European consumers that it's ok with airlines stealing money from customers. Or simply the European Commission is sleeping, either way, it is a useless entity if these kind of situations still happen

I recently used Wizzair, this was my first time ever using this airline. My experience was horrendous. Wizzair changed my flight schedule 4 times. I lost out almost 2 days of my holiday due to the changes they have made. Lost out on time and money, and most importantly my sleep. They give that kind of time, where you cannot plan things ahead. I am so annoyed and frustrated with the whole experiences that I had. I regret going with this airline. That was the first and the last of me using Wizzair. I will never ever in my lifetime will use this airline. This airline experience was diabolical, I cannot express it enough, what kind of service and experience I had with this airline.

The website offers ambiguous information and dysfunctional links and the customer cannot contact anybody in any way the company. The website presents very often dysfunctional is and the chat but doesn't work. The ground personnel is not reliable for offering the necessary information solving various problems.

I booked a flight for 2x persons (flight cost: 340 Euro) at the beginning of the corona pandemic. The destination was under lockdown so the flight was cancelled. I received credits instead, at value: 350 euro. I was travelling often with Wizzair so I didn't foresee any problem.
In the meanwhile, I gave birth to a baby girl who had often ear infections. So I could not fly for about 2.5 years. When I wanted to book a flight again, my money were gone from my Wizzair account. Wizzair dissolved my credits, so they took my own money worth 340 Euro!!
I send them a few e-mails to place my money back into my account. They refused because of their policy. What??!! Unbelievable!!
As a client, you have no rights and no one is there to help you. If you hire a lawyer, you lose more money.
So there is that, Wizzair just sucks and their clients get scammed! Stay away and fly with another company!!

While the inflight experience is fine, the customer service experience is terrible. For example, WizzAir cancelled several of my flights, offering a future flight credit, or refund to original form of payment. Despite indicating refunds would be processed within 72 hrs (according to WizzAir's website), my refund has not yet been received 7 days after completing the request. This woeful lack of customer care is in violation of EU Passenger Rights Act.

I had booked 4 trips with Wizz Air recently and every single one of them has been rescheduled. In certain situations it was only few hours but last one has been changed to one day prior whit affects my other flights. Also, due to these schedule changes I am not allowed to use my points collected from previuos cancelled flights. Big dissapointment, especially compared to other European low costr carriers.

Flew from Poland to U.K. chose random seat to avoid cost and ended up in the middle seat . Whilst queuing to show boarding pass, I had a lap top and one carry on bag . Representative approached me and said it was two items of luggage, and despite my remonstration she said I had to pay £54.00 or leave one item behind . It was like talking to a robot . I later complained directly to wizzair and they replied that “ that the luggage was oversized . Never once was this mentioned at the airport . The representative said it was because I was carrying two items of luggage . It was a case that was half packed and a laptop , not two items of luggage. . The case was not tested/ checked in the frame or weighed . I travelled previously with one carry on bag and laptop without an issue. I will NEVER fly with Swizzu air again . They are no longer cheap, but definitely nasty .

We flew with wizzair on Friday. I was with my parents, siblings and my babies. One of my kids is 1 and the other is 2 years old. Obviously travelling with kids means having a lot of extras! When the plane had landed at our destination. We waited a little until the plane was at a reasonable state to get off cause trying to get off when everyone is also trying to get off was a bit stressful with the kids. The cabin crew were so rude to us! They kept rushing us and l apologised and said l have kids and it was hard for me to grab everything at once. They weren’t understanding how the pressure that they were putting us through. They weren’t friendly at all either. It was just a bad experience, I even told them because you don’t have kids you don’t understand it that’s why you being so rude!

What kinda scam of a company does not offer 24 hour cancellation policy?

Taking from the worst of the no cost standards this airline too embraced a business model part of which consists in statistically leverage the impossibility for the average customer to obtain a just reimbursement because of the practical difficulties in recurring in any efficient forum for justice.
I thought that my experience was rather a rare oddity until I read that I share it with thousands of other users.
Taking off from Tirana Airport I failed thru the website to proceed to Che k in because it said that such check in was unavailable (clearly I have tried at the appropriate time 24 hrs ahead of the flight and then numerous others in the following hours).
Comforted by a rather ambiguous email that stated that Tirana’s airport did not accept electronic boarding pass I was lured into concluding that such was the reason why the website would not have the option to check in.
Clearly showing up at the check in at Tirana’s airport I was blackmailed into paying boarding pass printing fees for my entire family of four (180 euro) to avoid being denied boarding. This was Christmas and I was travelling with kids.
Clearly nothing was worth talking about to the young, rude lady (another low cost airline standard apparently) that represented the company in such instances.
I filed a claim online only to be told that they had registered no issue with their check in system and therefore my claim was rejected. I guess my faith was that of thousands of others I have seen traces of the same experience on the web.
Terrible airline… i have flown many in more than a couple of continents but this one is really bad.
Will clearly avoid in the future.

Purchased gift voucher as a present for a friend in 30th December, paid to Wizzair and no confirmation or vouchers were provided. Contacted customer service agents multiple times, agents left the chat without providing a proper advise, just sent the link to file a complaint. Opened the complaint( took me all day to figure out which category is suitable as no booking nr. was provided to me). It is already the 4th day I am not being refunded by Wizzair for Vouchers they failed to provide. Noone responding. Total scam!!! One of my acquaintances still waiting for her refund for months already, and the same attitude from the Customer Support. Noone responding and refunding money. This should be taken seriously now, will try Consumer Association and lawyer as the last instance.

most arrogant customer service i've everseen, quit conversations right after they answer

Worst company in existance, i hope it fails and that everyone that works there finds a job doing something useful for humanity.

I’ve been trying to delete my account for over three Month’s, their chat bot Amelia is about as helpful as a bottomhole on an elbow, and they want to charge me £15 for calling their call centre, just wtfd!!!