CT Corporation Reviews 

309
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and seamlessness of the online process and overall user experience, making tasks like setting up or changing agents straightforward. Many praise the fast and efficient service, noting quick response times and rapid turnaround for projects and paperwork. The staff and customer service are frequently described as amazing, helpful, professional, and courteous, providing excellent support. However, some customers also noted dissatisfaction with aspects of customer support and service effectiveness. Reviewers experienced issues with delayed or unhelpful responses, with some reporting that items were not handled timely, leading to problems like expiring licenses. Others mentioned difficulties with staff providing unclear information, offering to charge for services that should be included, or failing to provide complete resolutions.

What people talk about most

Service

Users describe positive interactions with service, highlighting quick responses and helpfulness. Many... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the site easy to use and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and prompt... See more

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt replies and support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh my gosh the ease of the online process coupled with amazing customer service. I received an email right away from JR asking to assist in completing my task. I had jumped the gun and was already r... See more

Rated 5 out of 5 stars

Easy, seamless way to get an agent for service of process for your business. We needed to quickly (before corp taxes filing deadline) obtain an agent for a new state where our firm has nexus. We reali... See more

Rated 5 out of 5 stars

I’m giving 5 stars now, but initially I found it difficult to understand what I needed to do to get my business reinstated. It wasn’t until I got connected with Jamey Martin that my customer experien... See more

Rated 5 out of 5 stars

Our registered agent resigned without any notice to us. We located CT Corporation and signed up with it. The service was amazing. We need expedited service, and they accommodated us. Within a few hour... See more


Company details

  1. Legal Services

About CT Corporation

Written by the company

Header image

130+ years of unbroken market leadership.

More business and legal professionals consistently choose CT Corporation, a Wolters Kluwer corporation, to meet their business legal compliance needs. Why? We listen to what customers need now and anticipate what they’ll need tomorrow. We’ve built an agile organization that taps into 130+ years of resources to rapidly deliver innovative solutions that help you manage risk, increase efficiency, and produce better business outcomes.

Quality and consistency image

Quality and consistency

That's what we offer. We listen to your needs and goals and then figure out how to get you there. We work to ensure that every deadline is met, every issue is resolved, and every T is crossed.

Ownership and accountability image

Ownership and accountability

When you partner with us, we take responsibility for helping you succeed. We dedicate ourselves to getting to know your needs and finding solutions to meeting them. We have over 130 years of experience, and have the expertise to help you at every stage of the business life cycle.

Expert teams image

Expert teams

Our service team members have an average tenure of 10 years and undergo extensive service training – including over 200 courses and multiple certifications. With over 440 service members ready to help across the country, there’s nothing we can’t tackle.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(309)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and easy

The order process, status communication, and final document delivery were fast and easy. I've used CT for years now and will continue to do so.

July 10, 2026
Rated 1 out of 5 stars

Poor service...fraudulent billing

Very slow, very poor service and then they tried to overcharge me. BEWARE, their payment portal will automatically pull erroneous invoices into the total when trying to pay electronically. Save yourself time and money...use another vendor. I'm going to switch to LegalZoom

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Our company has witnessed severe…

Our company has witnessed severe decline in Client Support Services. Any issues submitted to helpdesk get immediately closed with no further information and no complete resolution to issues, time and time again. Service used to be so much better in previous years. I have no idea what management changes or procedural changes that have happened in 2026, but the results are just horrible for us. I would not recommend this business.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, Easy & Reliable. Customer Service follow-up was spot-on!

July 6, 2026
Rated 5 out of 5 stars

Great service - Elizabeth Wen

Elizabeth Wen processed an initial online request but asked if I needed any further help for my specific scenario. She then worked with me over several days to accomplish a very important task for my business. Very happy with the follow-through and timely resolution.

June 29, 2026
Rated 1 out of 5 stars

The individual I'm working with can be…

The individual I'm working with can be difficult. While we have had decent email exchanges, he doesn't provide me with any specific information and sometimes incorrect information. For example, I asked him if CT was getting my EIN. Initially, he said no and offered to charge me additionally for the service. I called him and found out that in fact, CT was going to complete my EIN. Right now, I'm trying to fill out the SS4 but he's telling me it's "insufficient" but not telling why or what is insufficient. This isn't great service and it's not the first time I have incorporated. I don't have time for babysitting people while trying to start a business.

June 1, 2026

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