Wondergifts Reviews 

653
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and extremely quick to resolve voucher and reservation issues. People also appreciate the wonderfully smooth booking process and swift customer service responses that make every arrangement entirely stress-free. However, some people mentioned facing frustrating delays and persistent communication issues when trying to redeem their gift vouchers or confirm bookings. A few consumers noted that these difficult situations required continuous follow-ups and multiple attempts to finally sort out their reservations properly. Reviewers felt that handling these specific redemption problems took much longer than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising team members like certain... See more

Customer service

Clients share positive opinions on customer service, highlighting quick response times and helpful support... See more

Booking process

Customers had positive experiences with booking process, frequently praising responsive support agents who... See more

Service

Reviewers mention positive feedback about service, noting that processes are handled quickly and efficiently... See more

Response time

Consumers find response time to be positive, frequently highlighting fast assistance and quick communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a purchase for a birthday the next day, but didn't realize at the time there was a 48-hour notice period to confirm the booking. The customer support, Liza Wendy, was very responsive and manage... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my voucher and Daisy made the entire process so easy and stress-free. She assisted me every step of the way. From resolving my voucher issue to completing my booking quickly and s... See more

Company replied

Rated 5 out of 5 stars

Tanzeel Hanif was extremely helpful and patient especially with a person like me who has zero tech knowledge, I ended up booking the wrong order and Tanzeel was so calm and composed, made sure I was a... See more

Company replied

Rated 5 out of 5 stars

I highly appreciate Justin for all that he has done to help me get a good deal while accommodating all my queries and additional requests. He handled all my requests with great care and I really felt... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

653 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(653)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a good expired booking Skydive for…

Had a good experience booking Skydive for my Family on Wondergifts. Mr. JUSTIN was very knowledgeable and helpful. Made the whole booking experience easy-to-use.

Thanks

June 19, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind review! We're pleased to hear that Justin was knowledgeable, helpful, and made the booking process easy and hassle-free. We'll be sure to pass along your compliments to her.

Thank you for choosing Wondergifts, and we hope you and your family enjoy an amazing Skydive experience!

Rated 5 out of 5 stars

Justin was amazing support

Justin was amazing support, great service.

June 19, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful review! We're delighted to know that Justin provided you with excellent support and service. Your feedback means a lot to us, and we'll be sure to pass along your compliments to him. We look forward to serving you again soon!

Rated 5 out of 5 stars

Justin was very operative and helpful

Justin was very operative and helpful. Many thanks!

June 19, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful feedback! We're pleased to hear that Justin was helpful and attentive. We truly appreciate your kind words and will make sure they are shared with him. We look forward to serving you again soon!

Rated 5 out of 5 stars

Daisy is being helpful and provided…

Daisy is being helpful and provided timely service.

June 19, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful review! We're so pleased to hear that Daisy was helpful and responsive throughout your experience. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to her. We look forward to serving you again soon!

Rated 5 out of 5 stars

Daisy was very helpful!

June 19, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful feedback! We're delighted to hear that Daisy was so helpful and provided you with a great experience. We will be sure to share your kind words with her. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Liza Wendy Was amazing and assisted me…

Liza Wendy Was amazing and assisted me well.

June 18, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful review! We're delighted to hear that Liza Wendy provided you with amazing assistance and was able to help you effectively. We truly appreciate your kind words and will be sure to share your feedback with her. Thank you for choosing us, and we look forward to serving you again in the future!

Rated 1 out of 5 stars

for One at Leña Dubai

I choose your Product Name: The Palm Jumeirah Dining Experience for One at Leña Dubai but the restaurant said the minimum reservation is for 2. Why are you still selling this product.

June 17, 2026
Unprompted review
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Reply from Wondergifts

Thank you for sharing your feedback. We are sorry for the confusion and understand your frustration.

All dining experiences that we offer at Leña Dubai are designed for two guests. If you selected Leña Dubai through one of our multi-experience vouchers, the voucher allows you to choose from a range of dining experiences. In this case, two vouchers would be required to make a reservation at Leña Dubai, as the restaurant's minimum booking requirement is for two people.

Alternatively, you may select another dining experience available within your voucher that accommodates a single guest.

We would like the opportunity to review your booking and provide a suitable resolution. Please contact us at support@wondergifts.com with your voucher details, and our team will be happy to assist you further.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Tanzeel hanif has provided quick and…

Tanzeel hanif has provided quick and easy instructions for my query

June 17, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful feedback! We're delighted to hear that Tanzeel Hanif was able to provide quick and easy instructions to assist with your query. We truly appreciate you taking the time to share your experience, and we will be sure to pass along your kind words to him. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Very helpful

Very helpful
Many thanks

June 17, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind feedback! We're glad to hear that you found our assistance helpful. Your appreciation means a lot to us, and we're always happy to help. Thank you for your support, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Thank you JUSTIN

Justin was attentive and dealt with my query professionally
It was resolved within minutes

June 17, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind feedback! We're delighted to hear that Justin was attentive, professional, and able to resolve your query so quickly. Providing efficient and helpful support is something we take great pride in. We'll be sure to pass along your compliments to Justin. We appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Daisy from wondergifts was so helpful

Daisy from wondergifts was so helpful. She arranged all that I asked for and more.. very professional and prompt...very good service..

June 16, 2026
Unprompted review
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Reply from Wondergifts

Thank you for your wonderful feedback! We're thrilled to hear that Daisy provided such helpful, professional, and prompt service. It's great to know she was able to arrange everything you requested and exceed your expectations. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again soon!

Rated 5 out of 5 stars

booking service

June 16, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your positive feedback! We're delighted to hear that you were pleased with our booking service. Providing a smooth, efficient, and enjoyable booking experience is our priority. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Good response!

Response has been on point! Thanks for the help!

June 12, 2026
Unprompted review
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Reply from Wondergifts

Thank you for your kind feedback! We're delighted to hear that our responses have been helpful and on point. Your appreciation means a lot to us, and we're glad we could assist you. We look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

The person tanzeel Hanif was very nice…

The person tanzeel Hanif was very nice and he helped with booking process very quickly and got the booking dates that I preferred.

June 13, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful feedback! We're delighted to hear that Tanzeel Hanif provided friendly and efficient assistance throughout your booking process. It's great to know he was able to secure your preferred dates and make the experience smooth and hassle-free. We'll be sure to share your kind words with him. We appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Booking was done with patience and smoothly.

Booking was done patiently and smoothly.

June 12, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind review! We're delighted to know that your booking experience was seamless. Ensuring an easy and hassle-free process for our customers is something we strive for every day. We truly appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Diana was patient and efficient in her…

Diana was patient and efficient in her interactions

May 29, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind feedback! We're delighted to hear that Diana was both patient and efficient in her interactions with you. We'll be sure to share your compliments with her. We appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Tanzeel was very helpful and provided…

Tanzeel was very helpful and provided quick and smooth service. Thank you for your excellent support!

June 11, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind feedback! We’re delighted to hear that Tanzeel was able to assist you and provide quick and seamless service.

Your appreciation means a lot to us, and we will be sure to share your compliments with Tanzeel. Thank you for choosing us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Liza Wendy

I would like to express my sincere appreciation for the outstanding assistance provided by Liza Wendy from Wondergifts.

Liza helped me secure a booking at Gastronomy, Atlantis, and the entire process was handled with exceptional professionalism, efficiency, and attention to detail. From the moment I reached out, she responded promptly, understood my requirements clearly, and ensured that the reservation was arranged smoothly without any delays.

What stood out most was her quick response time, proactive communication, and willingness to go the extra mile to ensure everything was confirmed and organized perfectly. Her friendly approach and commitment to customer satisfaction made the entire experience stress-free and enjoyable.

Liza is a true asset to the Wondergifts team. Her professionalism, efficiency, and customer-focused attitude reflect the high standards of service that customers value and appreciate.

Thank you, Liza, for your excellent support and for making the booking process at Gastronomy, Atlantis such a seamless experience. I highly recommend her assistance to anyone looking for exceptional customer service.

June 10, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you so much for your thoughtful and detailed feedback. We are truly delighted to hear about your positive experience with Liza Wendy.

Your kind words regarding her professionalism, efficiency, attention to detail, and commitment to customer satisfaction mean a great deal to us. We are especially pleased to know that she was able to make your booking experience at Gastronomy, Atlantis smooth, stress-free, and enjoyable.

Liza takes great pride in providing exceptional service, and we will be sure to share your wonderful compliments with her. Feedback like yours motivates our team to continue delivering the highest level of support to our customers.

Thank you for choosing Wondergifts and for taking the time to recognize Liza's efforts. We sincerely appreciate your recommendation and look forward to assisting you with more memorable experiences in the future.

Rated 5 out of 5 stars

The costumer service is doing great job…

The costumer service is doing great job ! The are very helpful, responsive and efficient!!!i would like to acknowledge Tanzeel for assistance, very professional and helpful.

June 10, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your wonderful feedback! We are delighted to hear that you found our customer service team helpful, responsive, and efficient.

We greatly appreciate your kind recognition of Tanzeel. We will be sure to share your compliments with him, and we're pleased to know that his professionalism and assistance made a positive impact on your experience.

Thank you for your support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Liza provided me a quick support for me…

Liza provided me a quick support for me on an issue to utilize my voucher.

June 9, 2026
Unprompted review
Wondergifts logo

Reply from Wondergifts

Thank you for your kind feedback! We're delighted to hear that Liza was able to provide quick and efficient support in helping you utilize your voucher.

We truly appreciate you taking the time to share your experience and will be sure to pass your compliments on to Liza.

Thank you for choosing us, and we look forward to assisting you again in the future!

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