I made a purchase for a birthday the next day, but didn't realize at the time there was a 48-hour notice period to confirm the booking. The customer support, Liza Wendy, was very responsive and manage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my voucher and Daisy made the entire process so easy and stress-free. She assisted me every step of the way. From resolving my voucher issue to completing my booking quickly and s... See more
Company replied
Tanzeel Hanif was extremely helpful and patient especially with a person like me who has zero tech knowledge, I ended up booking the wrong order and Tanzeel was so calm and composed, made sure I was a... See more
Company replied
I highly appreciate Justin for all that he has done to help me get a good deal while accommodating all my queries and additional requests. He handled all my requests with great care and I really felt... See more
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4.5
Excellent
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Great
Great. Love the experience and the support I got from Tanzeel Hanif with the delivery time. Will definitely recommend it
June 9, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We're thrilled to hear that you loved the experience and were pleased with the support you received from Tanzeel Hanif regarding your delivery.
Your kind words and recommendation mean a great deal to us. We will be sure to share your appreciation with Tanzeel.
Thank you for choosing us, and we look forward to serving you again soon!
Super easy to claim gifts
Super easy to claim gifts. Tanzeel was super helpful with questions and getting the booking done!
June 9, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We're delighted to hear that you found the gift redemption process easy and enjoyable.
We're especially pleased that Tanzeel was able to assist you with your questions and booking. We will be sure to share your kind words with him.
Thank you for choosing us, and we look forward to helping you create more memorable experiences in the future!
Thank you Liza Wendy for your service…
Thank you Liza Wendy for your service and smooth handling.
June 9, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind review! We’re delighted to hear that you were happy with the service and that Liza Wendy was able to assist you smoothly throughout the process.
Your feedback is greatly appreciated, and we will be sure to share your compliments with her. Thank you for choosing us, and we look forward to assisting you again in the future.
Tanzeel Hanif Helped me a lot service…
Tanzeel Hanif Helped me a lot service was good and he replied fast!
June 9, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience and that Tanzeel Hanif was able to assist you effectively.
We truly appreciate your kind words about his prompt responses and helpful service. We will be sure to share your feedback with him.
Thank you for choosing us, and we look forward to serving you again in the future.
The worst
The worst! This was by far one of the worst customer experiences I have ever had.
There was a major miscommunication regarding the voucher I purchased and the service I ultimately received. At no point was I properly informed that an additional charge would apply. The salon carried out the service, and I reasonably assumed it was included in the voucher. Only at the very end of the appointment was I unexpectedly asked to pay extra.
What makes the situation even more frustrating is that the salon informed me that they had already communicated this information to the Wonder Gifts team. If that is true, then the information was never passed on to me, which is completely unacceptable. As a customer, I should have been informed in advance and given the choice to accept or decline any additional service or charge.
The entire experience was disappointing, stressful, and poorly handled from start to finish. Because of this experience, I will never purchase another voucher from Wonder Gifts, nor will I recommend the company to friends, family, or colleagues. Customer service and communication are essential, and unfortunately, both were severely lacking in this case.
I sincerely hope steps are taken to improve communication between Wonder Gifts and its partner salons so that future customers do not have to go through a similar experience.
June 9, 2026
Unprompted review
Excellent customer service and very…
Excellent customer service and very prompt responses. Liza Wendy was outstanding—friendly, professional, and extremely helpful. Thank you for your support and kind assistance. Highly recommended.
June 8, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind words and wonderful feedback. We are delighted to hear that you had a positive experience with our customer service.
We will be sure to share your compliments with Liza Wendy, who will be thrilled to know that her friendly, professional, and helpful service made such a positive impression.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you again in the future.
Dear Wondergift Customer Service,
Dear Wondergift Customer Service,
I am writing to file a formal complaint regarding a serious issue with a hotel voucher I purchased through your company.
Your booking confirmation number:
Wondergifts booking reference: WD087112
Partner booking reference: 9101070630080
On Saturday, I was unable to check in to the hotel room covered by my voucher. The hotel informed me that I needed to contact Wondergift to resolve the issue. However, when I attempted to call the contact number provided in my booking confirmation, the phone number was switched off and unavailable.
I made multiple attempts to reach your customer service team, but I was unable to get any assistance. As a result, I lost my hotel booking and the money I paid for the voucher.
I request that you urgently investigate this matter and contact the hotel to confirm that the failure to check in was not caused by me, but by the incorrect or unavailable contact information provided by Wondergift. This situation has caused significant inconvenience, financial loss, and distress.
I also ask that you provide an appropriate resolution, including reimbursement or an alternative arrangement, and explain why the contact details in the booking confirmation were not working.
This issue is serious and has the potential to damage customer trust and your company’s reputation if not addressed promptly.
I look forward to your response and a satisfactory resolution.
Kind regards,
Nati
June 6, 2026
Unprompted review
Reply from Wondergifts
Please accept our sincere apologies for the inconvenience you experienced with your hotel booking.
We take this matter seriously and would like to assure you that your case has already been escalated to our management team for review. We are currently investigating the issue and coordinating with our hotel partner to determine the appropriate resolution.
Thank you for your patience and understanding. We will keep you updated as soon as we have further information.
Great service and excellent support…
Great service and excellent support from Liza Wendy.
June 4, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re delighted to hear that you received great service and excellent support from Liza Wendy. Your appreciation means a lot to us, and we’ll be sure to share your wonderful comments with her. We look forward to assisting you again soon!
Liza Wendy
Liza Wendy, is awesome she was super helpful and guided me through the booking process and recommended me the best deals, im thankful for the great support i received from here
June 4, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that Liza Wendy was able to guide you through the booking process and help you find the best deals. It’s great to know that her support made your experience smooth and enjoyable. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to assisting you again in the future!
Tanzeel Hanif was very helpful and I am…
Tanzeel Hanif was very helpful and I am very much grateful for her assistance
June 3, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re delighted to hear that Tanzeel Hanif was able to assist you and provide the support you needed. Your appreciation means a lot to us, and we’ll be sure to share your kind words with him. We look forward to serving you again in the future!
Looking for a birthday gift
I was looking for a gift for my partners birthday and Daisy has really helped me with getting the details of various experiences and also with the payment. Thank you so much!!
June 3, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that Daisy was able to assist you in finding the perfect birthday gift for your partner. It’s great to know that she helped you with the details of various experiences and made the payment process smooth and easy. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with Daisy. We hope your partner has a fantastic birthday and enjoys the experience!
Great offer for first timer like me…
Great offer for first timer like me. Thanks to Tanzeel Hanif for assisting me with my inquiries and booking process. He’s very professional and courteous in handling my booking. Thank you!
June 2, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that you found a great offer for your first experience with us. It’s especially rewarding to know that Tanzeel Hanif was able to assist you with your inquiries and booking process in a professional and courteous manner. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with him. Thank you for choosing Wondergifts, and we look forward to helping you create more memorable experiences in the future!
Liza Wendy is amazing!
Liza Wendy is amazing! She assisted us promptly with our requests.
June 2, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that Liza Wendy provided prompt assistance and helped you with your requests. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to serving you again soon!
Yes fast response
Yes fast response. Thanks Liza Wendy for the great support
June 2, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re delighted to hear that you received a fast response and great support from Liza Wendy. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her. We look forward to assisting you again in the future!
Diana was a dream to deal with
Diana was a dream to deal with. Booking process is easy and efficient.
June 1, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that Diana was a pleasure to deal with and that you found the booking process easy and efficient. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to assisting you again soon!
Liza Wendy super helpful!
I had the pleasure of speaking with Liza Wendy, so helpful and smooth communications all round!
May 31, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind feedback! We’re delighted to hear that Liza Wendy was so helpful and that your experience with her was smooth from start to finish. Your appreciation means a lot to us, and we’ll be sure to share your lovely words with her. We look forward to assisting you again in the future!
I had a wonderful experience booking…
I had a wonderful experience booking through Wondergifts! Liza Wendy was incredibly helpful and made the whole process seamless. Excellent customer service and a great dining package—I highly recommend them!
May 31, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience booking through Wondergifts and that Liza Wendy made the process smooth and seamless for you. Your kind words about her excellent customer service mean a lot to us, and we’ll be sure to share your appreciation with her. We’re also glad you enjoyed the dining package. Thank you for your recommendation, and we look forward to helping you create more memorable experiences in the future!
Daisy was very helpful and resolved my…
Daisy was very helpful and resolved my issue successfully.
May 30, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re delighted to hear that Daisy was able to assist you and resolve your issue. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her. We look forward to serving you again soon!
Excellent service
I really appreciate the help and patience that Tanzeel has given me while I’m contemplating in using my voucher or exchanging it with something else. He is very kind and courteous. Keep it up!
May 30, 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind feedback! We’re delighted to hear that Tanzeel was able to assist you with patience and support while you were considering your options. It’s great to know he was kind and courteous throughout the process. Your appreciation means a lot, and we’ll be sure to share your lovely words with him. We look forward to serving you again!
Great help from Tanzeel Hanif
Great help from Tanzeel Hanif. went above and beyond to solve my issue. Thank you❤️
May 30, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re glad to hear that Tanzeel Hanif went extra mile to resolve your issue. Your appreciation truly means a lot, and we’ll make sure to pass your lovely words on to him. We look forward to assisting you again soon!
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