Recently purchased a car at woo cars Southampton and the experience was great. The sales man I was working with is Ben and this guy went above and beyond finding the right car for me on the budge... See more
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If I could do minus stars i would. Absolutely despicable customer care and consideration. They purchased my vehicle through an online service and gave me a time they would pick up. Not one called to... See more
Company replied
Didnt know what car I was really looking for. Aaron discussed options and budget, and gave some recommendations. Less than 60 minutes later I was arranging my tax and insurance on a great car. Knowl... See more
Company replied
Matthew helped us find the perfect car for us! He took the time to listen to our needs and budget, and had a several quick recommendations. The whole experience took less than 1hr it just me taking my... See more
Company replied
Company details
Written by the company
WOO CARZ (formerly trading as Best Price Car Sales) is a family-run used car sales company focusing on flexibility and convenience for you the customer. In these difficult times, we operate over the phone and online through our website, which we provide an impressive selection of quality used vehicles. These range from pre-owned SUVs, MPVs, hybrids, saloons, estates, and electric cars. Your dedicated advisor will assist you through the whole sales process for you to successfully purchase your new vehicle.
Contact info
18 Paynes Rd, Freemantle, SO15 3DJ, Southampton, United Kingdom
- 02380225666
- colin@woocarz.co.uk
- woocarz.co.uk
4.4
Excellent
372 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service I love the car
July 21, 2023
Unprompted review
Reply from WOO Carz
Hi Lamine,
We would like to thank you for your review of our colleague Tom and WOO Carz. It's always a pleasure to read positive feedback and experiences from our customers.
We hope to see you again in the very near future, once you are ready for your upgrade.
Kind regards
The Management Team @ WOO Carz
Scamers
Scamers! Selling a car with hidden defects is an everyday thing in this company. On my example, I warn you not to start anything with them at all. Before buying, they can write back even late in the evening just to sell the car, but after everything, contact breaks off to a minimum, washing the eyes, not answering the phone on the order standard. Fortunately, in my case, the car was on credit and the Bank helped to terminate the contract with them, so I didn't lose anything, and I would have been left with a vehicle with a damaged automatic transmission with a valuation of less than £5,000!!! DO NOT DO BUSINESS WITH THEM FOR YOUR OWN GOOD AND PEACE OF MIND.
Edit: But the vehicle was purchased from you Best Price Car Sales It's a shame to bring a car with a broken gearbox for £4600 and your salesman Adrian doesn't like answering messages as much as answering the phone. I have a screenshot as proof.
June 1, 2023
Unprompted review
Reply from WOO Carz
Gebs,
Firstly, we are NOT scammers and this statement, we consider to be highly defamatory. We apologise if you wasn't dealt with as promptly as you would have liked. We do not have any option, of "not answering the phone" because we use a hunt group phone system which is also monitored by two line managers. But we do have an effective voicemail service, which is standard for most businesses. Did you use this?
The reason the bank or lender assisted you with your query is because the car is owned by them and not WOO Carz, we are merely a broker and not a lender.
As with all of our cars, they are fully inspected and driven by our delivery drivers or test driven by our customers before they accept the delivery and sign off on it. We are not in the business of selling cars with so-called hidden defects, because if this was the case, we would be out of business from a multitude of customer complaints and not have a current review rating of 4.4 / 5.
Kind regards
The Management Team @ WOO Carz
ATTENTION!!!
Hello everyone. There was no option without a single star😵💫 so I had to give one. I warn everyone against buying a car from Woo carz. We wanted to buy a car from them a year ago. We gave a deposit and to this day we have not received the deposit back. And we resigned from buying a car from them after giving an advance payment because they did not fulfill the contract. There was a specific date of receiving the car and they have not answered the phone since receiving the deposit. We waited a few days after the date and the husband said that he was giving up buying from them and they claimed that someone had already left with the car. And nothing like that happened. The pissed off husband resigned and unfortunately they brazenly said that they would not give us the deposit back because we resigned. And it's not like that. They did not honor the terms of the contract. And one more thing: We haven't seen the car with our eyes and they expected the payment of the entire amount when the car left for us 😏 They change the name of the dealership on average every now and then. They block my husband on facebook so that he doesn't warn other people about buying a car from them and note: they remove all negative comments.
I'll say AWAY FROM Cheaters!!!
I'm just in the process of starting a court case.
Bypassing AWAY FROM THIS COMPANY !!!
EDIT:
I tried to write to your e-mail address below but got this reply.
"Address not found. The message was not delivered because the recipient's address was not found info@woocarz or the recipient can't receive the message."
EDIT:
And what? I sent you an email and still no response. Nobody wants to solve the problem. Good comments are left by your employees or you buy comments.
June 30, 2022
Unprompted review
Reply from WOO Carz
Hi Sisi,
Apologies, please send to:
colin@woocarz.co.uk
Kind regards
WOO Carz
Reply from WOO Carz
Hi Jack,
A very big thank you from all of us at WOO, especially from Ian, who we have just made him aware of your generous words.
All the best and hope to see you again in the very near future once you are all set for your upgrade.
Kind regards
The Management Team @ WOO Carz
This company sold a very bad car for…
This company sold a very bad car for me. The car had problem just 2 days after delivery.The dealer(Matthew) started tossing me around to take the car had just bought to a garage. Since the then the car had been with the mechanic every week spending money on it and yet not working .Avoid this company if you can . They are not passionate .Am paying heavily for what is not useful for me.They are not ready to assist or offer any help.
November 5, 2022
Unprompted review
Reply from WOO Carz
Ms. Sosanya,
We are quite surprised and taken back with what we have read regarding your review on the poor service you have accused Matthew and WOO Carz of.
Firstly, your car in question was purchased on the 3rd of November 2022, which was followed up by a courtesy message to you via WhatsApp from Matthew on the 13th of January 2023, checking all was okay. (we have proof of contact and your reply) Your actual response was, "Car is good for now" and you went on to say, "I will upgrade after 18 month".
We also received an invoice stating you had repairs carried out on the 22nd of April 2023. It states the work carried out was for replacing the transmission clutch actuator plus labour charge. This repair is not covered by the warranty, as it falls under the category of "wear and tear" as indicating in our warranty terms and conditions, which is an industry-standard warranty exclusion.
Taking all this into consideration, we feel your poor review is unjustified and does not give an accurate account as to what you have truly experienced from Matthew and WOO Carz.
If you would like us to forward you the screenshot of Matthew's contact and your response, please let us know and we'll happily send it to you.
Kind regards
The Management Team @ WOO Carz
What an amazing company and Tom u are…
What an amazing company and Tom u are amazing to thank u so much I got me My dream car I can't thank tom enough I will be defo using this company in future xx 5 star rating for tom u are the best
June 15, 2023
Unprompted review
Reply from WOO Carz
Hi Dawn,
We'd like to write and express our gratitudes for you taking the time to write your review for Tom and the WOO Carz team. Great reading that you managed to purchase your "dream car" and we hope we will see you again in the very near future as soon as you are ready to upgrade it.
Kind regards
The Management Team @ WOO Carz
I finally got my new car
I finally got my new car, thanks to Ian, who helped me throughout this process. I am so happy with the car i finally got. Ian has been there throughout to answer any of my questions and worries. I was so picky and a pain in the ass sometimes🫣, but Ian kept reassuring me, and he will say to me, "Do not worry, i will get this sorted out for you. Thank you so much, Ian. I appreciate you, and i will recommend you and your company to anyone at any time.
June 13, 2023
Unprompted review
Reply from WOO Carz
Hi Pridine,
We're so happy to read about your positive experience with Ian and the WOO Carz team, and we're especially happy you managed to get the right car that has brought a smile to your face.
We will be sharing your review to Ian and the rest of WOO team, it's a great motivation for us.
Hoping to see you again in the very near future, once you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Good quality customer service and…
Good quality customer service and service delivery.
June 10, 2023
Unprompted review
Reply from WOO Carz
Hi Ferdinand,
A very big thank you from us all at WOO Carz for taking the time to write your review for the experience and service you received from our team.
We hope to see you again very soon for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Thanks Kuya Matthew!
Got my first car from them with the help of kuya Matthew. He was so very patient with me applying for finance and finding the car that would fit my budget and preference.
And the delivery guys were so nice.
I’m loving my Ford Focus. 😍🚗👍
May 12, 2023
Unprompted review
Reply from WOO Carz
Hi Esmeralda.
We're so glad to read you had a very positive experience with Matthew and your delivery driver, Christian. Thank you for taking the time to share this with us and to the public.
We hope to see you again in the very near future, once you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Great Service ✅…
Great service of the agent (Adrian) ✅ and the assistance of the team in getting my Car. Top nortch!!!👌🏼
April 20, 2023
Unprompted review
Reply from WOO Carz
Hi Orisi,
A big thank you for your review on Adrian and the WOO Carz team.
We're always extremely grateful for positive reviews and pride ourselves in continuously providing "top notch" service.
We look forward to seeing you again in the very near future as soon as you are ready for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Thank you to Tom Woo Car
Thank you to Tom for answering all my questions, he was very thorough and attentive, patient and helpful. He replied promptly and sent car options within my budget and found my perfect car, the entire process went very quickly and I just love my car Thank you x
April 6, 2023
Unprompted review
Reply from WOO Carz
Hi Anita,
A very big thank you for taking the time to send in your review on Tom and the WOO Carz team.
We're so glad we managed to find you the perfect car for your budget and needs.
Please feel free to contact us again as soon as you are ready to upgrade your car after at least 18 payments.
Kind regards
The Management Team @ WOO Carz
I dealt with Wes and he was always…
I dealt with Wes and he was always helpful and kept you up to date with what was happening and kept to his word I will definitely put other people who wants to get a car to here
April 7, 2023
Unprompted review
Reply from WOO Carz
Hi Mark,
A big thank you from us all at WOO Carz, especially from your advisor Wes. It's always great reading about our customers receiving good service from one of the team.
We hope to see you again in the very near future as soon as you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Wes was brilliant
Wes was brilliant, went above and behind to get me and my dad some amazing cars we are chuffed to bits with them and couldn’t ask for better service!
Colin Jr and Colin Snr
April 7, 2023
Unprompted review
Reply from WOO Carz
Hi Colin Jr and Colin Snr,
It was our absolute pleasure to assist you with the purchase of your two cars. It's very rewarding to read about how Wes did all he could to get you both the right cars, and he's been notified on your great feedback.
We hope to see you both in the very near future as soon as you are all set for having your cars upgraded.
Kind regards
The Management Team @ WOO Carz
2nd times to deal with Vincent.helpful…
2nd times to deal with Vincent.helpful and advice till get the car.so appreciate with him and manager
April 4, 2023
Unprompted review
Reply from WOO Carz
Hi Be,
Thank you so much for your very welcomed review for Vincent and the WOO Carz team. We're always grateful for our customers' feedback and it's great to read that you are a returning customer too.
We hope to see you again very soon for your next upgrade and let's make it third time lucky!
Kind regards
The Management Team @ WOO Carz
Dealt with Wes
Dealt with Wes, absolute gent. Explained everything really well and bent over backwards to help me get the car I have always wanted. Professional yet friendly and sorted everything out for me. Thanks Wes,cand would have no hesitation of recommending you to anyone wanting to buy a car.
March 28, 2023
Unprompted review
Reply from WOO Carz
Hi Martin,
A very big thank you for writing your review for Wes and the WOO Carz team. We always make sure we pass on great reviews to the whole business, so it keeps us fully motivated in keeping our customer service levels as high as possible.
We hope to see you again very shortly as soon as you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
I do not recommend this seller
I do not recommend this seller. The car was bought last year in May. After a few days, it turned out that it had hidden defects. Attempts to contact were unsuccessful. After contacting the bank, the car will be returned. To this day, I am waiting for the collection of the car. Thank God it's March 21, 2023
May 20, 2022
Unprompted review
Reply from WOO Carz
Hi Damian.
We just wanted to update you further regarding your car issue. Our General Manager is in the process of resolving the issue with the Lender who provided you the finance. The reason for the delay is, the key member of staff who was dealing with this has now left and caused an unfortunate delay.
I am assured this matter will be finalised very shortly.
Thank you for your patience.
The Management Team @ WOO Carz
Woocarz was sooo helpful
Woocarz was sooo helpful. They helped me out getting a new car quick and easy. They are very polite I’m sooo happy with their service
March 21, 2023
Unprompted review
Reply from WOO Carz
Hi Courtney,
We like to thank you for writing your review for Richard and the WOO Carz team. So pleasing to read about the ease you had in getting a car, "quick and easy" as you described.
Please feel free to contact us again as soon as you are all set for your car upgrade in the very near future.
Kind regards
The Management Team @ WOO Carz
Just got my car today and am soo happy…
Just got my car today and am soo happy Wesley was soo helpful he made the journey to getting my car soo easy thank you !😍
March 15, 2023
Unprompted review
Reply from WOO Carz
Hi Alice,
We just wanted to extend to you a big thank you for your glowing review on the service you received from Wes and the WOO Carz team.
We hope to be able to be of assistance again in the very near future, once you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Wes from woo carz was very professional…
Wes from woo carz was very professional and helped us choose the right car to fit our needs and budget, always there to answer any questions we had and didn’t pressure is into anything
March 13, 2023
Unprompted review
Reply from WOO Carz
Hi Emily,
A very big thank you from us all at WOO Carz, especially from Wes for taking the time to write your review.
We hope to be of service again in the very near future as soon as you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
Definitely Recommended
Definitely Recommended , and big thank you to Krzysiek, explained everything step by step, and couple of days later I get a car, professional and easy transaction
Thank you
February 24, 2023
Unprompted review
Reply from WOO Carz
Hi Hubert,
We are extremely happy to read about your positive experience with Krzysiek and the WOO Carz team. We hope you pass on the good words to any friends and family members, and please feel friend to contact Kris again to discuss our "recommend a friend" incentive for you.
We also hope to see you again in the very near future as soon as you are all set for your car upgrade.
Kind regards
The Management Team @ WOO Carz
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