Woodpecker Interiors Reviews 

I love my dog bench. Looks great with my flower planters placed on the seat. . delivery was fast and the bench arrived well packaged.
Kind regards

I ordered a bar cart that I had seen on Pintrest. It arrived in excellent condition and is exactly as it looked in the picture. Very pleased with the service and the product. Would buy again.

I ordered a mirror from this company one month ago, still awaiting delivery! I have not been able to contact them through the number on the website. They have not updated me on the progress of my order and it has been nearly a month. Shocking service, I wish I had read these reviews before purchasing! I will avoid this company in future and suggest you do the same!

Nearly 1 month later, no delivery, no response to my e mails. Excuses about delivery company. According to reviews on social media, this has happened since at least 2016. Wish I read the reviews and never ordered from them. Absolutely atrocious service! I wouldn’t want anyone to go through what I am going through. Please inform trading standards if this is happening to you or has happened to you (I can see on reviews that there are quite a few people) so that they can build a bigger picture.

The response below is an utter lie and I can prove it. I haven’t had a delivery yet and they know it.

**Update- when I brought up the facts and proof that the comment below is a lie, I received a discount for the wooden unit, which was built badly and the legs fell off! . It’s a shame they have to play so dirty. They tried to blame everyone under the sun but themselves. I would have simply appreciated admitting responsibility instead of lying

Please avoid this company if buying expensive items I’m sure for your run of mill purchases as most have reviewed highly recommend then fingers crossed for you things will be fine. Unfortunately for me I’m out of pocket over 1000 pound and my product is not fit for purpose. The communication is almost none existent and customer service is appalling. I initially used this company as had a discount at the time of purchase how sorry am I, I didn’t choose the other company selling the same item. Just read some reviews and be cautious please I’m not normally a one to give bad feedback!

Thanks for responding via trust pilot so your computer is working!?! Any chance you can respond to our emails/letters. Kind regards

Very nice and comfortable it’s like a little purple

Excellent service. I had ordered this item [a tall vase] from another company which had arrived broken on three occasions over six months. I then found the vase on Woodpecker who delivered it in perfect condition within two weeks. I think that says it all!

Highly recommend. Great communication. Friendly staff and beautiful items. I purchased the Venetian 4 panel mirror. So pleased with it and great value. Very well packaged too.

I choose Woodpecker initially based on the price for a chandelier. I called before I placed my order to ask some questions about it and I was given some helpful information. The order process to delivery was without any issues. I would definitely recommend them and I would order from them again. Also I love my chandelier.

great service and speedy delivery would recommend to anybody looking for furniture and great prices too

I found the piece of furniture I wanted on a couple of different websites but Woodpecker interior was by far the cheapest for the same piece of furniture.
Not only was they the best price they were a pleasure to deal with, great communication and speedy delivery.
Very happy customer.

Great service and very helpful with everything
Would recommend them, and would return to shop there
Beats nearly every store on price

Excellent service, best price around for my sofa, arrived in perfect condition. Very happy indeed

We ordered a mirror from this company. We chose this company over another as the product was marked as 'in stock'. It said delivery could take 10 to 14 working days, which seemed a long time for an in stock item but we decided to take our chances. We're now at 14 working days (19 days) post order and no mirror. I contacted the company who said it was in stock in their warehouse but then had to be sent to their store before it was finally sent out to the customer. So essentially in stock items are not in stock, they are stored in some location somewhere and are not in stock available for delivery.

ordered 2 large mirrors from this company in July 2018, contacted them via phone in August because this wasn't delivered. They said it is out of stock, hence requested to refund. Haven't received a refund instead of two mirrors delivered to my house in January 2019. It was too late to request a refund via Paypal as refund period was passed. We never knew they haven't refund for the order. However, when called back to woodpecker interiors customer service they (Paul) have accepted this return saying they shouldn't deliver items after 6 months. They have confirmed the return and refund by email after mirrors were returned to woodpecker interiors. Since then no refund made on this item They keep both money (£185) and product. I had to call few times to get the money back. Every time they had excuses. Paul has left the company, our GM will refund you so and so. I can't believe we are in the UK and these companies are playing with us like this. At last, I had to email them saying I will talk to my legal team to get the refund. Next morning, their GM emailed back saying they will refund me on that day. This is a dodgy company and doggy people work there. As a company GM he should take more responsibility. I am pretty sure he is fully aware of this issue but never try to make it right before I go and said I will go to court. Never buy here. I NEVER WROTE A REVIEW FOR ANY COMPANY. But this must be informed and everyone should aware of this company.

Ordered the, Denstone Natural Elm Wood Stainless Steel Frame 6 Drawer Chest, Excellent service, kept informed delivered on time, looking to order the Sideboard, really good quality furniture.

Appalling customer service. First item didnt arrive when scheduled, it was then delivered before 7am on a saturday only to be found to have a huge crack in the glass on one side. Company is refusing to take back or refund. Rude staff. AVOID THIS COMPANY. Will complain to trading standards......

To respond to the comments the owner has left below which are blatant lies. The delivery driver did not ask us to check the mirror, they dropped it at the doorstep. They did not tell us we needed to inspect it there and then and left immediately. the delivery time was due between 7am and 10am, it arrived at 6.55am. We phoned you the same day (Saturday) to report the damage. As usual there was no reply and our calls were not returned. We then emailed you on sunday morning and enclosed photos, not MUCH later as you state. Your website does not state goods need to be inspected immediately on delivery, the delivery driver did now ask to take photos, we did not 'refuse' anything as nothing was offered. It states:

" Q: What if my delivery contains damaged goods?
A: This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on (0121) 2881897 or email images. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned and replaced by the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised)."

This is exactly what we did. Your response is exact evidence as to why this company should be avoided. Anybody can see this is incredibly poor customer service and you are now calling us liars. We will be consulting a solicitor

We purchased two matching, but different sized, Vermont storage cabinet units from Woodpecker Interiors, and are very pleased with them. The taller unit sits in the porch, and the lower unit in the hallway, and they look elegant, both in design and in the pale ivory colour, which complements the colour scheme, and would not look out of place in most colour schemes. They are useful for storing much of the stuff that would otherwise be left lying about in your average hallway, but would look equally as good, and be just as useful, in a living room, lounge, bedroom etc. The rush baskets look good as a contrast to the painted drawers and frame.
The units were delivered, fully assembled, on the day allocated. They were checked for damage by the courier in front of me (there was none), and the delivery process was straightforward.
I’d certainly not hesitate to buy other products from this company.

very happy with the service, ordered and delivered within the timeframe, all checked on delivery to ensure no damage, excellent all round

The product I purchased was a large mirror and had seen this on another web site for more money.
I ordered the product and was very pleased with how easy it was to order, but also the updates I was provided. Due to the item being in the sale it was out of stock so had to wait a couple of weeks, but I was kept informed every step and it was delivered on the day they said it would and also the drivers contacted me and gave me a time of delivery. Excellent service and yes I would recommend and use Woodpecker again.