Woodpecker Interiors Reviews 

203
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I ordered a shoe cupboard at 470 pounds and instantly received an e-mail confirmation. It said the payment would be in the name of 'The Retail Group Ltd'. Payment was taken within a day, the 21st of... See more

Rated 3 out of 5 stars

This business re-incorporated in April 2020. The website is good with lots to choose from. However, orders are slow and communication with the company is difficult\impossible. The "in stock" mirror... See more

Rated 5 out of 5 stars

I found my furniture on Woodpecker's website, but needed to ask a couple of questions, so called them. The young lady could not have been more helpful. Order placed with ease, delivery made on time, w... See more

Company replied

Rated 5 out of 5 stars

We all know how rare it is to come across a genuine company that really cares about their customers. Woodpecker are in this categories. I needed a specific table at short notice and they and made i... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Woodpecker Interiors is a furniture retailer specialising in furniture collections from around the world.


Contact info

3.1

Average

TrustScore 3 out of 5

203 reviews

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3.1

All reviews

(203)

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Rated 5 out of 5 stars

satisfaction

very good communication, fast stocking, the furniture came perfectly packed,
flexible staff, do not mind even when the goods are handled late in the evening.
Thanx from Slovakia :)

October 5, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

I ordered a beautiful wall clock which I’m very happy with and is much admired by others. I was happy with the ease of ordering, the delivery information which updated me regularly, and the polite delivery man! The clock arrived well packaged and in prime condition and I wouldn’t hesitate to recommend this service.

October 5, 2018
Unprompted review
Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke. Wish I had never ordered from this website!!
Would not recommend!

September 25, 2018
Unprompted review
Woodpecker Interiors logo

Reply from Woodpecker Interiors

Hello Ms Gracie - I am sorry to read your review. I have looked at the history here and this is unfair. You ordered a real wood piece of furniture to match old existing furniture in your home not purchased from us. It did not match your old furniture in colour and wanted us to exchange for a lighter one. We responded to each email in good time stating that it is real wood it can change over the years from batch to batch and your existing furniture has probably faded over time & we could supply 10 more and they will each be different as this is the nature of real wood over time. We are happy for you to return the item for refund if unused and in its original packaging. But we see are using the item daily as your image shows bowls, remote controls and place mats on it. We have offered to exchange the item but cannot assure you the colour will match the existing older furniture you already have. Regards
Matthew Fuller ( Owner ).

Rated 2 out of 5 stars

Disappointing product, diabolical service

I ordered a console table - Matthew was charming on Live Chat and assured me that the product comes fully assembled which turned out to be not true at all. The product was dumped on my doorstep and the delivery driver was in such a hurry that he didn't even allow us to inspect that everything was in order. This despite the fact that Amanda's email states in "** Any damages must be photographed by the customer and reported to the driver on delivery, we will not accept claims for damages after the drivers have left **".
There was no opportunity for me to review anything and it turns out that the product required a fair bit of assembly with awkward angles to wield your hand in order to get over 8 screws in. In my case, the product was defective and the grooves misaligned, meaning that the two back legs wouldn't go in at all. I then ordered sanding paper off Amazon and had to file away inside the grooves before I could get the leg to go in. As if that wasn't enough, the drawer knob - made of the cheapest plastic - was broken and I had to get a new one. I emailed Woodpecker but they take no responsbility - they blame everything on their suppliers and boast that they deal with 10,000 products (Matthew) or 16,000 products (Paul). Paul made it sound like he was at least going to reimburse the costs I incurred on my purchases to get the product on its feet but that turned out to be untrue as well like everything else they'd said.

September 13, 2018
Unprompted review
Rated 2 out of 5 stars

Very disappointed with service from…

Very disappointed with service from woodpecker. First mirror was cracked really bad so got the delivery men to take it back called woodpecker straight away and a man there was very unsympathetic and sarcastic. He response was so do you want your money back then in bit of a bitchy manner.

Anyway got a new mirror delivered and i checked it over but then found another crack when putting got up. So emailed the company on the 9th august and still no response or apology.

From what i have experienced customer service wise i am very disappointed and would not be buying anything from woodpecker again and i would not recommend them either.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great furniture and customer service

I found the website easy to use. Company kept me well informed on delivery. The coffee table I ordered matched the photos and description on the website. I had a small issue with a damaged corner but this was dealt with professionally and to my complete satisfaction with great customer service. I would use this company again.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great shopping experience!

Very helpful staff who went out of there way to ensure I got the right product. Highly recommend them for service and on price. Would use them again without hesitation. Sally Rogers.

August 2, 2018
Unprompted review
Rated 5 out of 5 stars

Good

Good, quick and efficient, can't fault them and would without doubt buy again.

July 30, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic purchase

I purchased 3 oak bar stools which are fabulous.They were delivered promptly and within the time frame stated. I will definitely purchase from you again and definitely recommend your company to my friends. Great service 👍🏻👍🏻

July 29, 2018
Unprompted review
Rated 4 out of 5 stars

Hetty Hair lamp

I ordered a lovely Hetty Hare style lamp from Woodpecker Interiors. The ordering process was good though I was at first a little suspicious of the website. It isn't necessarily as flash as mainstream/large commercial company sites. However the price was great compared to other retailers and whilst I did have to wait around a month for the item to be in stock, delivery was excellent. The delivery drivers were prompt, polite and courteous. They ensured that we checked the item over and were happy to take receipt of it. The item itself is working just fine and is a gorgeous statement in our dining room.

July 27, 2018
Unprompted review
Rated 5 out of 5 stars

I have had a dining table and chairs…

I have had a dining table and chairs and a coffee table from Woodpecker Interiors. Best price I could get on both. Delivery excellent. Well packaged and no problems whatsoever. Thank you Matthew for all your help. Would definately recommend this company.

July 26, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Very helpful pre-sale. Cabinets are really lovely and delivered as per my instructions.
Really pleased with the customer service and furniture. Would definitely buy again from the company!

July 26, 2018
Unprompted review
Rated 5 out of 5 stars

Lovely furniture and great customer service

Lovely goods and great customer service
I have ordered w few items from Woodpecker. The standard of the furniture is great. People often compliment it.

I did have an issue with a damaged item, but they were very helpful and sent a replacement immediately.

I will continue to order from them in the future.

July 26, 2018
Unprompted review

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