Woodpecker Interiors Reviews 

After a damaged first delivery of a light, NOT damaged by the company, the customer service was EXCELLENT and I was kept informed of progress and a new light sent out very promptly. I would recommend this company because they were able to not only dispatch an order promptly, which many companies can do, but also have proven ability to deal with issues as and when they arise.

The light is as described on the website, contact with the company was easy by phone and by email and the transaction was straightforward

Excellent service I was kept well informed all through the process from placing my order of 2 cubed Venitain mirrored cubed end table which were beautiful and I’m perfect 👌🏿 condition to the excellent 2 man delivery service the guys went out of their way to help me they unpacked both the boxes 📦 and folded them all up for me 👍😃 Would highly recommend this company 👍

Brilliant service item was delivery quick verpleased with our oversized clock it is amazing and works and lights the room up brilliant

Having ordered varying items of the same set from two suppliers I can appreciate the conundrum of the various suppliers offering products for sale via their website but relying on wholesale stock from suppliers. Furniture is an emotive subject and I understand that people want their item tomorrow but anybody with experience knows that this is unlikely to be possible.

Woodpecker did a great job in this aspect. I ordered the Baumhaus Urban Chic range, the price - the best for the items ordered anywhere online and I was extremely pleased to receive a call further to the order the very next morning. The gentleman I spoke to was very knowledgeable and confirmed what was available for delivery and what items I would have to wait for. I did have to wait 6 weeks for some items but having ordered other items from a competitor it is the same story despite who you order from - the items all come from the same place - the only difference being the customer service experience prior to delivery.

Woodpecker did this better than their competitor. The initial call was nice, queries were dealt with in a timely fashion and I am sure that nothing further could have been done or offered.

The best on price across the range (with discounts) and courteous staff, information on the wholesale stock and delivery - I couldn't ask for more.

One gripe and as feedback to the company and others in this sector - do away with your countdown on the offer (it resets the next day), it makes you look disingenuous and makes your customer feel cheated when they see it still ongoing. You are much better than that.

I would order again without hesitation.

I ordered a coffee table from Woodpecker Interiors on line. The next morning I was informed the table was out of stock currently and would not be available for 5 or 6 weeks. I appreciated the prompt and honest contact and was happy to continue with the purchase and wait for my table. I was kept in the loop at all times. I received notification when the table was in stock and ready for delivery. I am extremely happy with my purchase and would use this company again.

Slow delivery and not really kept up to date with progress.

Fantastic chairs and great delivery service

Great product and outstanding customer service and communication. Very happy and will definitely use Woody again.

Great product, fast delivery and cheaper than their competitors - good company to buy from

Genuinely very pleased with product, service and delivery. Would use again with confidence as has absolutely no problems and item was exactly as described and in perfect condition.

After being messed around by other companies, I ordered my TV unit from Woodpecker Interiors. Good communication and order came much quicker than was advertised, all of this was communicated effectively. The order itself was smooth, I was rang when the driver was on his way and he was very pleasant and helpful. Item is great. Fab company, do not hesitate to use.

Had just the thing I was looking for on an easy to navigate site. Really good communication on delivery schedules and delighted with the product. Would definitely use again.

Great service and quality product.

My light fitting came on time and looks great. Really pleased with it and will certainly use Woodpecker again

After shopping around, I chose to order a 6 Light Beaded Funnel Chandelier based on lowest price available online (I also ordered a matching chandelier from another online retailer who was cheaper than Woodpecker for that item, both to be hung in an open plan living room / dining room so needed to match).
Order placed 1st week in January, payment in full taken immediately (no delivery charge).
They contacted me within a day or two to advise the item would be delayed till end of January, and there would be a surcharge for delivery to my area.
I agreed to continue with the order for above reasons (needed to match, not an unreasonably long delay, and even with delivery surcharge still the lowest price) and paid the additional delivery charge.
Last week in January I contacted them to confirm delivery was due that week, only to be informed it would now be delayed until end of April / early May.
Furious but feeling unable to cancel (having now checked it was out of stock with all other suppliers) as the matching item had already arrived and been hung, I reluctantly agreed to continue with the order. I emailed them advising of my frustration and specifically requested at this point they actively manage the order and check regularly and revert back on progress for the remaining lead time, but to no avail. Email response stated they "couldn't disagree" with my position.
Having heard nothing in February or March I contacted them yet again to ask on progress only to be told it was now delayed again until end of May !!! (with no reason given for the delay, meaning there was no active management of the order)
By this time I was beyond furious. If it wasn't for the fact I needed the item to complete an open plan design scheme I would have cancelled and requested a full refund far earlier !!
At this point I asked for the supplier to contact them directly. I was given the name of the UK distributer (not the manufacturer), who I contacted only to be told this item had been out of stock in the UK since September 2017 with no known lead time !!! So how had I been able to place an order in January ??!! They had no idea what the delay was could either be manufacturing or worse, insufficient orders to fill a container to ship to the UK - how exactly is this my fault when I have paid in full ??!!! And they would not give me the manufacturer's name as they were a trade distributer.
Then on 8th May they emailed to advise me the item was now in stock and requesting full payment in order to secure on a 'first come, first served' basis they could release one to me. Needless to say I was (again !) furious at the total lack of customer service when they already knew (and had confirmed with a receipt) that I had paid in full on placement of the order in January.
I then had to chase them to get a confirmation of when delivery would be scheduled, which was eventually confirmed for 8 days later.
Delivery received today, which unexpectedly was a 2 man delivery including removal of packaging, hence the additional payment request for £25. This was totally unnecessary for the size & weight of the item being delivered, and was just a rip off. It could easily have been sent with a 'normal' courier delivery which would have cost less than £10.
In summary, I was charged in full without being notified at order placement that I would have to wait 19 weeks in total for then to get fleeced for an unnecessarily expensive delivery service. Not once did they offer either to refund the money and then charge me when the item came back in stock, nor offer any sort of token compensation or gesture of goodwill. Complete lack of customer service quality. Will NEVER shop with them again, which is unfortunate as their range of goods looks nice and was very well priced, but not worth the effort or frustration to wait such an inordinate amount of time to receive.

Spot on delivery and happy with the sofas.
Would like to recommend and will definitely use your services again.

Very pleased with the bookcase we bought from Woodpecker. Price was very competitive and they were really helpful during the order process. Delivery was prompt and friendly with very good communication on the day itself.

Just buy it It dose what it says
Well worth the money
It helps your skin and hair

Friendly staff. Excellent service. Product lived up to the description and price was lower than in the shops. I had bought a high bar stool in a shop and wanted a matching one - the store said they couldn't get one but found this company had one and at a much lower price. Plus delivery time was only a couple of days. Really pleased !

Great product ,we have been looking for a large wall clock for a long time , found this and we are over the moon with it . Delivery and packaging was exceptional along with great communication , will definitely use again and recommend to friends .