Very impressed with this company! I purchased a couple of Brother ScanNCut activation cards. If you order on the weekend, they will get to your order on the following Tuesday because they are closed o... See more
Company replied
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Fantastic service from Woodseats once again Another wonderful experience with Woodseats Sewing Machines. The team have looked after me brilliantly from start to finish. I first spotted t... See more
Company replied
Honest, friendly service. I took my 40 year old machine for repair but alas it couldn't be saved. Matt gave sound advice and I returned later to buy a new machine. I was able to try different models,... See more
Excellent customer service from Matt in helping me choose the right machine .Ordering was easy and I opted to collect instore. All ready and waiting for me. Delighted with my purchase , highly recomm... See more
Company replied
Company details
About A61 Woodseats Sewing Machines LTD
Written by the company
A family run business since 1959, we have vast knowledge on new and old sewing machines alike. We sell new and preloved machines, as well as holding multiple certificates for repairing and servicing major brand sewing machines such as Brother, Janome, Bernina, and more.
Our main priority has always been customer service, our efforts have always been put into the passion we have for delivering first class service, fast delivery, and having renowned helpful staff ready at hand to assist you.
We have multiple avenues to support our customers, such as on the Facebook groups we have created, YouTube videos, Zoom tuition, phonecall, website livechat and email.
We are the UK's leading premier dealer of Brother embroidery, sewing, overlocker and coverstitch machines.
Contact info
59 Sheffield Road, S18 2GF, Dronfield, United Kingdom
- 0114 255 2822
- sales@wsmshop.co.uk
- woodseatssewingmachinesshop.co.uk
4.9
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good experience with this…
Very good experience with this purchase. Kept in touch to keep me up to date with delivery and arranged for it to be delivered at a convenient time.
Would recommend 👍
June 6, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your fantastic 5-star review! We're delighted to hear you had such a positive experience with your purchase. Keeping our customers informed and arranging delivery at a convenient time is all part of the service we aim to provide. Thank you for your recommendation – it means a great deal to us, and we hope to assist you again in the future.
Kind regards,
A61 Woodseats Sewing Machines LTD
Bought new machine from Woodseats went…
Bought new machine from Woodseats went faulty less than six months from purchase - company didn’t want know full stop. Use @ your peril!!!!!
Thanks in reply! – but this matter has now been resolved with full assistance from the manufacturer and none from Woodseats Sewing Machines Ltd!
June 9, 2026
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Hi Ralph,
Thank you for your time in leaving your review.
I am sorry to see you feel we haven't looked after you from an aftersales point of view.
Today was our first point of contact with you after your purchase from us on eBay back in January.
You informed us you had attempted to contact us for the last two Monday's (which we do not open on, unfortunately), without leaving a voicemail. We haven't received any emails, or eBay messages since your purchase.
Upon purchasing a machine from ourselves, you receive alongside the machine, a sales receipt which asks you to kindly keep all packaging in case we ever need to collect your machine due to distance. A service which we offer free of charge for the duration of the machine's warranty. Today, unbeknownst to us, you informed us you disposed of the packaging when you had the new machine delivered. Edit - thank you for your edit to this review, we asked you to contact Brother as they would help, as you had disposed of the packaging upon receiving your machine. I am glad to hear you are now sorted with ours and Brother's assistance.
You also told me you took the machine to a "local shop", but did not disclose who you took it to, or if they were a certified Brother dealer with training for repairs.
You asked us to compensate you for having to do so, in which this shop charged you to get it repaired. As this was solely your choice, and you had not contacted us other than attempting to phone us on 2 Monday's prior, we could not assist you with this, as we had no knowledge of any issues you had and it was your personal decision to take it elsewhere.
As customer satisfaction is of utmost importance to us, we go above and beyond to make sure all of our customers are treated equally, no matter the problem or assistance required.
If we could have had the opportunity to look after you, and had you contacted us when we were open via phonecall, or whilst we were closed by: sending an email, Facebook message, website contact form, eBay message, we would have very much "wanted to know" and happily looked after you.
I hope you have a good rest of your day,
Kind regards,
Woodseats
All the stars out of the sky for these…
All the stars out of the sky for these lovely people, I visited on advice, I’m so grateful I went. The customer service was excellent, the knowledge and advice was greatly appreciated. I was very happy and went home with excitement with my purchase. Had a great laugh too, didn’t want to leave really, like a kid in a sweetshop. I will definitely be visiting again. Would recomend this shop 100%. Thankyou so much. 🤸♂️😂👍🏻
June 6, 2026
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Thank you so much for your amazing review!
We're delighted to hear you enjoyed your visit and found our advice and customer service helpful. It was a pleasure helping you choose your purchase, and we're glad we could make the experience enjoyable too.
Thank you for your recommendation and kind words. We look forward to welcoming you back again soon!
Best wishes,
The A61 Woodseats Sewing Machines Team
Very prompt attention I couldn't wish…
Very prompt attention I couldn't wish for quicker service.
May 17, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're delighted to hear you were pleased with our service and fast turnaround. Providing prompt, efficient service is something we always strive for, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
110% customer service!
I have been with these guys from Woodseats for a few years now and they have never ever let me down… recently, whilst away on a retreat one of the girls had a problem with her machine.. I phoned them and after advice on the phone it needed to be seen, a couple of guys from the retreat drove a 10hr round trip to get it fixed.. the guys at Woodseats was waiting for them and whilst they had a spot of lunch the machine was fixed and ready to take back… the very next day another machine played up and again after a 10hr round trip the guys had it fixed in less than an hour and they was able to take the machine back to a very happy lady! The customer service from this company is 110% and will always make sure the customer is happy - what more can you ask for? I would recommend Woodseats to anyone who wants that level of care…
May 13, 2026
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review, Jan, it's always a pleasure helping you guys.
Take care and best wishes,
Woodseats
Very helpful over the telephone
Very helpful over the telephone, everything I needed for my Scan N Cut machine, fast and next day delivery service, one very happy customer
May 17, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your wonderful review!
We're delighted to hear that our team was able to help you over the phone and that you found everything you needed for your ScanNCut machine. It's great to know your order arrived quickly and that you're happy with both the service and delivery.
We really appreciate your support and look forward to helping you again in the future!
Best wishes,
The A61 Woodseats Sewing Machines Team
Woodseats had a scan n cut accessory…
Woodseats had a scan n cut accessory which I had been struggling to buy elsewhere. I ordered and paid on a Sunday and by the following day I had received a code by email. I thought it was a great idea that they could email a code rather than post , saving time and postage. Very pleased with the quick service. Thank you
May 10, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your lovely review!
We're delighted we could help you find the ScanNCut accessory you were looking for. We're glad the emailed activation code made things quicker and more convenient, and it's great to hear you were pleased with the fast service.
Thank you for choosing us, and we hope to help you again soon!
Best wishes,
The A61 Woodseats Sewing Machines Team
Excellent
Easy to use website, great communication and a super fast delivery 😊 what more could I want!
April 21, 2026
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your fantastic review!
We're delighted to hear you found our website easy to use and were pleased with our communication and speedy delivery. Comments like yours mean a lot to our team.
Thank you for your support, and we look forward to serving you again in the future!
Best wishes,
The A61 Woodseats Sewing Machines Team
Very happy with my experience
Very happy with my experience. Ordering process easy and communications good. Delivery was swift and goods parcelled well. No issues with quality of products.
April 19, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your wonderful review!
We're delighted to hear that you were happy with your experience. It's great to know you found the ordering process straightforward, our communication helpful, and that your order arrived quickly and well packaged.
Thank you for your support, and we look forward to serving you again in the future!
Best wishes,
The A61 Woodseats Sewing Machines Team
Great service every time
Great service every time, helpful, friendly and ready to give plenty of advice.
April 19, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your continued support!
It's always a pleasure to help, and we're delighted to hear you've had great service every time. We really appreciate your kind words about our team and advice.
We look forward to seeing you again soon!
Best wishes,
The A61 Woodseats Sewing Machines Team
purchase of activation card saving cost of postage.
I purchased an activation card to use on canvas workspace. I thought it was a great idea that they send me the activation code by email so I didn't have to pay postage. It worked perfectly, thank you very much.
April 12, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're delighted to hear the activation code worked perfectly and that the email delivery made the process quicker and saved on postage costs. It's a simple solution that many customers find convenient, so we're pleased it worked well for you too.
Thank you for your support, and we hope to help you again in the future!
Best wishes,
The A61 Woodseats Sewing Machines Team
Very good great customer service quick…
Very good great customer service quick delivery
April 5, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're delighted to hear you were pleased with our customer service and quick delivery. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're pleased to hear you were happy with our pricing and quick dispatch. We appreciate your support and hope to serve you again soon.
Best wishes,
The A61 Woodseats Sewing Machines Team
Very helpful staff
Very helpful staff, quickly refunded when they couldn’t fulfill my on line order
March 29, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're pleased to hear you found our team helpful. While we're sorry we couldn't fulfil your order on this occasion, we're glad we were able to process your refund quickly and keep things straightforward.
We appreciate your understanding and hope we can help you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
Absolutely excellent service and…
Absolutely excellent service and communication. So pleased to have found them.
April 5, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your wonderful review!
We're delighted to hear you were pleased with our service and communication. Comments like yours mean a lot to our team, and we're so glad you found us.
We look forward to helping you again in the future!
Best wishes,
The A61 Woodseats Sewing Machines Team
Excellent service
March 29, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're delighted to hear you were pleased with our service. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
Great service always
Easy to use website makes on-line ordering simple.
Found just what I needed at a great price (a new hat hoop).
Item was dispatched as soon as the shop re-opened and it was with me the next day. What more could you want.
Didn’t need to speak to anyone in person but everyone in the shop is always really helpful.
March 29, 2026
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your lovely review and continued support!
We're delighted to hear you found exactly what you needed and that your cap frame arrived quickly. It's great to know our website made ordering easy, and we're especially pleased to hear your kind words about our team.
We really appreciate your custom and look forward to helping you again soon.
Best wishes,
The A61 Woodseats Sewing Machines Team
Absolutely amazing service
I had a problem with my embroidery machine stitching loose. I called woodseats and over the phone Tim helped me sort the problem. Now stitching with NO loose stitches. Absolutely amazing
March 18, 2026
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your fantastic review!
We're delighted to hear that Tim was able to help resolve the issue with your embroidery machine over the phone and get you stitching perfectly again. We always aim to provide the best advice and support possible, so it's wonderful to know we could help.
Thank you for your kind words and support – we'll be sure to pass your feedback on to Tim!
Best wishes,
The A61 Woodseats Sewing Machines Team
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're delighted to hear you were pleased with our service and fast delivery. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
Excellent service all round
Excellent service all round. Arranged for prompt pick up of my machine for a service and repair. Really good communication. Honest and reliable. Prompt delivery back. Would highly recommend.
February 20, 2026
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your wonderful review!
We're delighted to hear you were pleased with our service, communication, and the collection and return of your machine. Your kind words about our honesty and reliability mean a great deal to us.
Thank you for your recommendation, and we look forward to helping you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
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