Very impressed with this company! I purchased a couple of Brother ScanNCut activation cards. If you order on the weekend, they will get to your order on the following Tuesday because they are closed o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Woodseats are an amazing company. They offer customer service as it should be done. Everyone is very knowledgeable and accommodating and all the staff really care about their customers. I have use... See more
Company replied
Quick delivery and competitive prices. Bought many items from them including embroidery machines, sewing machine and scan and cut machine, also accessories. Wouldn’t go anywhere else as the service i... See more
Company replied
All the stars out of the sky for these lovely people, I visited on advice, I’m so grateful I went. The customer service was excellent, the knowledge and advice was greatly appreciated. I was very happ... See more
Company replied
Company details
About A61 Woodseats Sewing Machines LTD
Written by the company
A family run business since 1959, we have vast knowledge on new and old sewing machines alike. We sell new and preloved machines, as well as holding multiple certificates for repairing and servicing major brand sewing machines such as Brother, Janome, Bernina, and more.
Our main priority has always been customer service, our efforts have always been put into the passion we have for delivering first class service, fast delivery, and having renowned helpful staff ready at hand to assist you.
We have multiple avenues to support our customers, such as on the Facebook groups we have created, YouTube videos, Zoom tuition, phonecall, website livechat and email.
We are the UK's leading premier dealer of Brother embroidery, sewing, overlocker and coverstitch machines.
Contact info
59 Sheffield Road, S18 2GF, Dronfield, United Kingdom
- 0114 255 2822
- sales@wsmshop.co.uk
- woodseatssewingmachinesshop.co.uk
4.9
Excellent
516 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service as always I…
Excellent customer service as always I won’t go anywhere else. Perfect every time
September 15, 2024
One of the best sewing machine shops I…
One of the best sewing machine shops I have used. They did fantastic services on a sewing machine and a cover stitch machine and they are like brand new again. He also gave me an abundance of hints and tips whilst I was collecting my serviced machines and I learned loads! What a brilliant find!! You don’t get many shops that give that level of service anymore. If I could have given them more stars I would have! The only place I will go to now. What a find!!! I would definitely recommend them. Thank you 💃🏼
September 14, 2024
Unprompted review
Excellent company to deal with
I have found this an excellent company to deal with. Very helpful on the phone and excellent delivery
September 8, 2024
Fast delivery
September 1, 2024
Fantastic service
Ordered the magnetic embroidery hoop on Saturday and it was here on Monday. Outstanding service.
September 1, 2024
Excellent company
Tim and the team at A61 Woodseats sewing machines were brilliant. I emailed them just to find out if I could part exchange my existing Embroidery Machine and what sort of price I would get.
I got a speedy reply offering a great part exchange deal against a new machine. I had many questions to which all were answered in a timely fashion.
I finally decided on the model I wanted to buy and once finance was approved the new machine was delivered next day and collection of my old was all organised.
I will definitely be recommending this company.
August 30, 2024
Unprompted review
Woodseats is a brilliant company
Woodseats is a brilliant sewing and machine embroidery company. If you have any problems give them a call and they will do everything they can to help you. I definitely can recommend them.
September 1, 2024
Brother automatic needle threader replacement
Good communication and prompt delivery. Seems this part is a common replacement
August 25, 2024
Excellent service
Excellent service good communication throughout purchase and delivery was prompt despite B/H weekend and living in Scotland.Pleasure to deal with Tracy and Tim .Would highly recommend.
August 18, 2024
Found exactly what I needed and it was…
Found exactly what I needed and it was dispatched and received quickly, thank you
August 25, 2024
I ordered the wrong item online but I…
I ordered the wrong item online but I spoke to A61 woodseats and they were quite happy to exchange the item for me. Excellent customer services, I will definitely use them again.
August 18, 2024
The ease of the transaction,it was…Brilliant
The ease of the transaction,it was wonderful thank you so much 100%
August 25, 2024
reasonable price quick delivery
August 4, 2024
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're delighted to hear you were happy with our pricing and quick delivery. We appreciate your support and look forward to serving you again soon.
Best wishes,
The A61 Woodseats Sewing Machines Team
Prompt to respond to my query
Prompt to respond to my query, refunded and dealing with manufactures to resolve issue .
Topclass aftercare
August 11, 2024
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your review!
We're pleased to hear you were happy with the support you received. While we're sorry there was an issue to resolve, we're glad we could respond promptly, arrange your refund, and work with the manufacturer on your behalf.
Your kind words about our aftercare mean a great deal to us. Thank you for your support.
Best wishes,
The A61 Woodseats Sewing Machines Team
Best company around
My machine needed a service so I rang Woodseats where I bought my machine from. It was picked up Monday 6th August and returned 8th August. Not many company's work this fast. Can't recommend them high enough.
August 8, 2024
Unprompted review
Reply from A61 Woodseats Sewing Machines LTD
Thank you so much for your wonderful review!
We're delighted to hear you were pleased with the speed of our service. We know how important your machine is, so we always aim to minimise downtime wherever possible.
Thank you for your recommendation and continued trust in us. Your kind words mean a great deal to the whole team.
Best wishes,
The A61 Woodseats Sewing Machines Team
Woodseats Sewing are helpful and…
Woodseats Sewing are helpful and knowledgeable they always provide a good supportive service
August 4, 2024
Reply from A61 Woodseats Sewing Machines LTD
Thank you for your lovely review!
We're delighted to hear you've found our team helpful, knowledgeable and supportive. Providing great service and advice is what we strive for, so your kind words are greatly appreciated.
Thank you for your support, and we look forward to helping you again in the future.
Best wishes,
The A61 Woodseats Sewing Machines Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.