Woof Pack Reviews 

2,340
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 378 reviews, reviewers had a great experience with this company. Consumers consistently praise the truly outstanding customer service team, noting that representatives are exceptionally fast to respond and very accommodating when modifying monthly orders to fit specific customer preferences. Pets across many households get extremely excited every single month, eagerly opening colorful packages filled with delightful items, fun novelty toys, and tasty treats. However, some people mentioned that certain play items lacked proper durability and consequently wore out very quickly during normal daily use. Additionally, a few reviewers felt that cancelling the recurring subscription service involved unexpected difficulties and complicated administrative hurdles.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting durable, fun toys and tasty... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the durable toys and excellent,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting attentive specialists who... See more

Subscription

Reviewers express mixed feelings regarding the subscription service, as many consumers highlight how excited... See more

Service

Reviewers highlight positive aspects of service, noting top notch and professional experiences with very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My Jasper loves his boxes, every month he gets so excited when I bring his box in, we open it together and he's filled with so much joy and fun and loves all the treats!! Would definitely recommend fo... See more

Rated 4 out of 5 stars

We signed up for the 12 month subscription we've only recieved two boxes so far. The first box was great, the second box we weren't overly impressed with. I contacted customer service and they were ve... See more

Rated 5 out of 5 stars

I absolutely love this company. Their toys outlast all other toys. I am not sure what they do different but I hope they keep doing it. My big puppy, Teddy, has an overbite and struggles with certai... See more

Rated 5 out of 5 stars

I’ve been loving Woof Pack so far! Their customer service is absolutely amazing, they responded so quickly and were incredibly helpful and accommodating when I needed to change my chosen package to be... See more



Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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4.0

All reviews

(2,340)

375 reviews in the last 12 months

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Rated 5 out of 5 stars

My dog loves the woof pack

My dog loves the woof pack, he really loves the stuffed toys but they don’t last long since he’s a super aggressive chewer. I recently switched to the chewer box, it was really easy to make the switch, customer service was great.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love Woof Pack

Absolutely love woof pack. My Luna gets super excited every time her box comes in. I got the 12-month subscription with the extra toy. Toys are of great quality/durability and super cute. Every single one has a squeaky in it which Luna absolutely loves! I love that the treats are all natural as well. Boxes always came on time and with ample notification via email. Nearing the end of her subscription we had an overload of toys so I canceled the renewal. I think 6 months on 6 months off would be best for our situation. Canceling was super easy. Customer service was excellent and they even tried to offer me a subscription more catered to our situation.
I highly recommend Woof Pack! You won't be disappointed.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Woof Pack ~Canada!!!!

I chose this box~ Canada's #1 monthly box for my dog so we can continue to support our Canadian business. This box changes every month! Including both treats & toys/chewies. My dog was so excited to receive this box & dig in! You can personalize it with what fits best for your dog! Excellent Customer Care. I love that my dog's treats & goodies come to us now monthly rather than spending more money & running to pet stores throughout the month for more items! Great value! Every dog deserves this monthly! I recommend Woof Pack highly! 🐾🐾

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

I did not have a very great experience…

I did not have a very great experience with customer service. The so called strong toys they have for dogs are not great. The paint came off when my dogs were chewing on it and they broke easily. Hopefully it’s non toxic. I like the other brand I used to get way better and regret doing a subscription with Woof Pack. I cannot wait until it’s done. And I’m assuming they only keep the positive comments active as I can see

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Love the woof packs

Love the woof packs. Our Aussie is thrilled when they arrive and paws at the box until we open it for her. The toys are very durable and well loved, we had one get decapitated quickly, I reached out and they included a replacement in the next box.
Customer service is excellent, they respond very fast. Highly recommened

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I signed up for the Woof Pack monthly…

I signed up for the Woof Pack monthly dog subscription in 2025 and honestly could not be happier! Every box is packed with fun toys, tasty treats, and great quality products my dog absolutely loves. You can really tell they put thought into every shipment. The excitement every month when the box arrives is priceless. Highly recommend for any dog owner who loves spoiling their pup!

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not start a subscription

The products sent in the box is not worth the amount they charge. They.make it very difficult to cancel your subscription.
DO NOT START A SUBSCRIPTION!!!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Zero issues, would recommend.

The order came as expected and the amount charged was correct. Customer service is friendly and helpful when I had a question about my order, they had a fast response time as well. The quality of items in the box seems to be high and my dogs have enjoyed the treats and toys.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Missing item

We ordered a chew item in addition to our box but they forgot to add it to our order, and Luisa answered our email within the next 24 hours with a solution to our problem. This is exactly why we chose Woof pack, great products and great services. Thanks again for your help !

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Woof Pack

Hello, My experience has been a good one, the support staff has been wonderful when my dog didn't like the treats they changed them to better ones. Im not renewing my subscription due to financial reasons.
Thank you,
Dawn & Ellie James

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

it’s like Christmas for the dogs

Our dogs get so excited when they get their Woof Pack box every month! Often they take the box to their bed and rip it apart. Our dogs are chewers and are not easy on toys, but if there’s ever a time when the toy is destroyed we contact them and give details about the situation and they will replace the toy without a problem. I like that they ask about allergies and the treats they send you are based on what the dogs are able to eat. We feel that woof pack is definitely worth it.

May 4, 2026
Unprompted review

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