I have been a customer of WC for several years and not only do they have wonderful products, their customer service is A++! Claire and her team go the extra mile every time to make sure their customer... See more
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See what reviewers are saying
I received the Learn to Knit box for a Christmas present. I absolutely love it, as a complete beginner it has a variety of things to knit to give you plenty of practice and confidence. I enrolled on t... See more
I was doing a new crochet project - Finn Fox. It was probably because my tension was too loose, but I ran out of yarn before I had finished. It was going to cost me £10 to get just one more ball bec... See more
Beware! Wool for Rainbow Blanket Kit which cost £89 ran out in three separate colour sections meaning that the pattern could not be completed as per instructions. Simply not good enough. Have been pur... See more
Company details
Written by the company
We specialise in handmade woollen accessories for giant knitting, macrame, crochet and weaving. DIY Kits and Made For You products.
Contact info
The Old Robin Hood, Southmoor Road, Brierley, Barnsley, South Yorkshire, S72 9HA, Barnsley, United Kingdom
- 01226 414950
- hi@woolcouturecompany.com
- woolcouturecompany.com
4.5
Excellent
617 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful knitting kit
Beautiful knitting kit, able to choose my own colours from a wide range. Arrived on time. Fantastic experience on arrival in a lovely jute bag. All the kit is of wonderful quality. Would definitely use again!
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture
I'm happy to know you
I'm happy to know you. I will order such things more. But I have to wait for money .
Now it's brexit an my order will be expencive ,because it goes to Germany
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
We are very happy to know you have joined us.
Happy crafting!
Ali and the team @ WoolCouture
Highly recommended
Very professional with prompt delivery. Wool of good quality and pattern accurate with nice result ( shawl)
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture
great product and service
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture
Jacket, mitts and bootees for newborn.
Kit arrived quickly and complete. I enjoyed doing the knitting - haven't knit for a while - and I was pleased with the finished product. Found some of the instructions a little confusing and think they need to be checked by a beginner as I think they might have assumed too much prior knowledge.
Would definitely use Wool Couture again.
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
I have fed your comments about the instructions to the design team.
Happy crafting!
Ali and the team @ WoolCouture
This knits up beautifully
This knits up beautifully. I did buy some extra skeins for a larger throw for my granddaughter.
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the yarn.
Happy crafting! I hope your Granddaughter enjoys her throw.
Ali and the team @ WoolCouture
Beautiful wool
May 17, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience and the yarn.
Happy crafting!
Ali and the team @ WoolCouture
The quality of the wool is AMAZING!
May 15, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture
Beautiful Wool
I ordered the Olive chunky wool. The quality is fantastic. So soft. The colour is a perfect match to the image in the website. Arrived promptly. Can’t wait for the finished garment. Thank you
May 14, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture
Confusion over wool colour was quickly…
Confusion over wool colour was quickly corrected and new wool sent.
As before, high quality product.
May 14, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Excellent
Good service. Very happy with purchase which was packaged with real care and lovely quality wool
May 13, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Excellent service as always with high…
Excellent service as always with high quality products.
May 13, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Present for my wife and daughter
Present for my wife and daughter. Both have been very pleased with their kits. Easy to order prompt efficient delivery.
May 13, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
very prompt deliver even to Canada and…
very prompt deliver even to Canada and the instructions were clear and the end result perfect. Thank you
May 12, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Color not true to photo
My order arrived more quickly than I expected, given that it shipped from England. The yarn is nice, but I was disappointed in the colors. The photo that prompted me to order showed an afghan with fairly bright rainbow colors and a neutral border. The actual yarn is much more subdued and not as bright as in the photo. It will make a nice afghan, but it's not what I was looking for.
May 11, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience overall. I will note your comments about colours as we are always looking to make improvements.
Happy crafting!
Vicky and the team @ WoolCouture
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience.
Happy crafting!
Vicky and the team @ WoolCouture
Delightful wool and pattern
Delightful wool - such good quality! The pattern instructions were clear and the loop rug has turned out well. One comment, I would suggest that the pattern should be marked moderate rather than easy. I have knitted for years but struggled for a while with the loop stitch- even following the video instructions!
May 11, 2021
Reply from Wool Couture
Thank you for taking the time to review our company Wool Couture. We're so pleased you enjoyed the experience overall. I will note your comments on the skill level to discuss with the designers and management.
Happy crafting!
Vicky and the team @ WoolCouture
I didn't order anything to my knowledge…
I didn't order anything to my knowledge from your company. I tried to buy the hedgehog kit for my mom but it wouldn't switch from Euro's to U.S dollars. I tried to switch the fall at the top, reload the page, and back out of the website and come back multiple times. However it just said my transaction failed and I should try a different card. If I did end up buying something, can you please tell me what it is?
May 11, 2021
Reply from Wool Couture
Hi, thank you for leaving feedback.
I am sorry to hear about this situation. I will look into this and get back to you as soon as possible.
Kind Regards,
Vicky
After speaking with you more regarding this, you have advised you cant see anything being taken from your bank and I have advised your orders will not progress as no payment has been made.
Please don't hesitate to come back to me via the email account we have had previous correspondence on should you decide to go ahead with your order.
Kind Regards,
Vicky and the Team @ Wool Couture.
Good quality product but overpriced in…
Good quality product but overpriced in comparison. Lack of clear instruction in putting loom together, line drawing would help possibly. Wool pack lovely with great colours.
May 11, 2021
Reply from Wool Couture
Thank you for taking the time to feedback, I really
appreciate this.
I’m sorry to hear you thought the order was over priced. We strive to design great British Craft Kits that can be enjoyed by all. We do choose to use premium products in our kits like our merino wool which is made in a mill in Yorkshire.
I'm sorry you struggled with the instructions. I will certainly highlight this with the pattern team and we will certainly review these instructions.
Again thank you for taking the time to feedback.
Kind Regards,
Vicky and the Wool Couture Team
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