Wordans Reviews 

I had a great experience with the return process thanks to their excellent customer service from Ross. He was very quick to respond to my emails and kept communication clear and straightforward the entire time. The whole process was smooth, hassle free, and much easier than I expected.

I spoke to Sofia this morning who was so very helpful with my order. I was having great difficulty with getting my payment to go through. Sofía sorted it out and also saved me an hour round trip to pick up my order (now delivering to my door). Thanks Sofia 😊

Ross made every effort to help me with my lost items! He was great at getting back to me, highly recommend

I want to thank Ross for the quick response and resolving my order mix up. I greatly appreciate it.

Ross was super responsive and fixed the problem right away.

Anna

Extremely poor customer service!
A telephone number that does not work, no way of speaking to an actual person.
Ordered shirts and paid for next day delivery for a customer, not only did I not receive the shirts, I kept getting generic emails stating that they are slightly delayed and will get them next week. It's been 4 weeks now, still no shirts, no customer because they have gone elsewhere and still no refund!

The absolute worst company I've ever had to deal with in the UK!

Absolutely appalling!

Do yourself a favour and look elsewhere, this company just isn't interested in the customers at all, just the money.

Ordered quite bit of workwear and other products from these guys.
Quality was as expected on most of the items but would purchase the slightly more expensive ones on a couple of things next time.
The process was easy on their website and delivery was really fast.
Will definitely be returning to place further orders.

I just wanted to take a moment and thank Wordans and specifically Ross for the commitment to customer service. My package was accidentally delivered to the wrong address because of a UPS issue. I emailed Wordans for help and within 10 minutes I had recieved a response from Ross and he told me he would look into it. Fast forward only a short couple of hours after I received that email, Ross responded again saying that Wordans will re-send my lost item at no additional cost. Thank you to Wordans and Ross for setting a great example of what great customer service should look like! I will recommend and be ordering from them again !

Ross was helpful and responded in a timely manner. He answered my questions with accuracy.

Ross was VERY helpful and and responded to my emails very quickly! Answered all my questions and made the situation run smoothly. Thank you Ross!

Usually order the men’s TShirts but this time I ordered the women’s Fruit of the Loom ringspun premium T - I found the XL to be a large at best, quality not as good as the men’s in my opinion, but delivery quick.
Would only order again if I’m buying a selection and not a specific size.

Used this site for the first time, unfortunately the shirts were too big and requested a return, was emailed back stating that a returns label will be sent to me...3 days later still awaiting the label , chased with customer service and still awaiting a reply....not planning on using Wordans again

05 03 26 - still awaiting a response back from customer service eith an attached return label.

06/03/26
Received a reply from customer service, please see below...delivery charge cost to me was 3.95 when I ordered items, in total my order and delivery was charged at 20.23, will be interesting to see the amount they are willing to refund after they charge me for return delivery and 20% restocking fee!!!!! ...I definitely will not be using this company again ...

Hi Dawn,
Thanks for getting in touch. I’ve reached out to the warehouse to obtain a return authorization for your items. Please note that you will be liable for the cost of return shipping unless the return reason is down to a warehouse error or damage. Returns are subject to a 20% restocking fee. These can be waived if you opt for a refund in the form of a store credit to reorder, in which case we will cover the return shipping costs, and can waive the restocking fee.

We’ll be in touch soon with return instructions and labels.

Thank you for your patience, and best regards,



Customer service representative

09/03/26
Still no sign of the return label

12/03/26
Still no further communication from Wordans, still awaiting a return label

17/03/26
Received the email and return label..thank you...but still not a straightforward process, I have to email Wordans 5 days after I have posted the item as the warehouse does not inform them of the return , and then wait upto 21 days for a refund.....(see email details below).
A very long winded return process.

''To return your items please follow the steps below:

Print the Attached Return Label: The label is attached to this email. Please print it and affix it securely to the outside of your return package.
Packing slip: Please print the attached packing slip and place it inside the box
To receive your refund the garments must be unused, unaltered and unwashed, if they are not like new a refund will not be processed.

The warehouse will not notify us directly when your items are returned, so it is your responsibility to reply to this email five working days after sending the items to confirm your items have been inspected and scanned back in and also your preference for either a coupon or card refund.

Refunds to cards can take up to 21 business days to process.

By proceeding with the return, you agree to these terms and conditions.

If you have any questions or need further assistance, feel free to contact us'

Very poor customer service and disrespectful treatment

I had a really disappointing experience with Wordans. After needing to return items, I was told I would be charged £15 just to return the order, which is completely unreasonable. When I explained my consumer rights under UK law and asked them to clarify this charge, they simply stopped responding.

Being ignored after raising a legitimate legal concern is unacceptable. There was no effort to resolve the issue, no explanation, and no respect shown to me as a customer. This kind of behaviour shows a total lack of professionalism and care for clients.

I would not recommend this company based on their poor customer service and the way they dismiss and ignore customers when problems arise.

I want to thank Ross and Stephan for their courteous and professional service for an order that I placed. They went above and beyond to resolve my issue and I am looking forward to receiving my order. Thank you again. I would recommend this company.

Having a really bad experience 2nd time around I got a voucher for exchange but my second order has been lost by the carrier ordered last month but wordans will not reply to any of my emails the cattier is asking me to contact wordans but there phoneline says to email but no reply, if I dont get a response I will be taking this further

This is getting beyond a joke. I ordered 20 cups which arrived after the expected delivery date. I arranged a return the day they arrived. The box was never opened as they were no longer required. 3 attempts to return later and they finally were collected. Now... months of emails back and forth saying it hasn't arrived, was it in 1 package or multiple (surely they should know it was one as they sent it!), the package is still not in the warehouse, the package wasnt collected (ive sent proof on the cctv we have with time stamp etc of the chap collecting the package). I sent all evidence the second it went.... and it still isnt resolved. The service is insane... ive been passed to 2 separate people now and hope they send me to a 3rd that is hopefully more senior as this has been going on since before christmas! I used their courier. Their packing labels. The box was untouched and I have photos... but still arguing back and forth about not being collected. Who can I escalate this to as it is insane!!!

It has 15 days, I still has not got my order. I have them multipal time 3 over days but still have not got reply. Really disappointed.

I wanted two hand-held tetris etc games and found that Wordans was able to supply what I needed at a competitive price. They were delivered to me in good time and my wife, for whom I bought them, has said they are excellent. I can only conclude by saying that we are well pleased.

Wanted to purchase 100 lanyard wallets - £8. All good. Until it said shipping is £14 DHL, delivery in 6 days! Absolutely not.
Why have a phone number on your site if you just turn the lines off.
Ill be going elsewhere!