Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... See more
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Amazing experience start to finish. We had picked stones that were pushing our price out of our budget, Kumar helped us find the right stone that matches our kitchen units and our budget! When our sto... See more
Company replied
In trying to source tiles to match existing ones we contacted a number of companies. Work-tops.com replied immediately to our questions. They took time to establish exact what was needed and managed t... See more
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Huge selection of stones so that they can deliver what you are looking for within budget. there is so much choice and options that it actually make the process quite complicated. However, Peter was ex... See more
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Company details
Written by the company
Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.
Contact info
1 De La Warr Way Cambourne, CB23 6DX, Cambridge, United Kingdom
- 0330113 5868
- info@work-tops.com
- work-tops.com
4.2
Great
139 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and service…
Great products and service ,communication throughout the project, installation went very smooth, highly recommend
April 11, 2024
Unprompted review
Reply from Work-tops.com
Thank you for your fantastic review, Will! We're thrilled to hear that you had such a stellar experience with our service. It's always our mission to ensure that communication is top-notch, and installations go as smoothly as possible, so it's awesome to hear that we hit the mark for you.
May your Vancouver Sensa Leather finished kitchen worktop and island continue to bring joy and delight to your home!
If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us.
Regards,
Team Work-tops
Wrote a couple of emails lately…
Wrote a couple of emails lately regarding 17 worktops to confirm the price and received no answer to any of them. It's like a ghost company.
March 28, 2024
Unprompted review
Reply from Work-tops.com
Hello Pete,
We appreciate your patience and understanding during this busy period. Your interest in our worktops is truly valued.
At Work-tops.com, we're dedicated to delivering exceptional service to all our customers. While we regret any delay in our response, we want to assure you that your inquiry is important to us.
To ensure we promptly address your needs, please forward your inquiry to info@work-tops.com with 'Attention' in the subject line. Our team is eager and ready to assist you in discovering the perfect worktop solution tailored to your preferences.
Thank you for considering Work-tops.com for your project. We look forward to the opportunity to exceed your expectations.
Amazing work organised by Kumar and…
Amazing work organised by Kumar and fitting was excellent! Highly recommended! I have been in construction business for 20y and this was best experience I had for worktops installation
March 18, 2024
Unprompted review
Reply from Work-tops.com
Thank you so much for your kind words, Jarek! It truly means a lot to us, especially knowing that you bring two decades of construction experience to the table. Kumar and the team pour their heart and soul into every project, so it's incredibly rewarding to hear that their dedication is recognized and valued. Ensuring your satisfaction with the installation of your Patagonia Quartzite backlit worktops and island was our utmost priority, and we're thrilled to have exceeded your expectations. Your recommendation and loyalty are deeply appreciated, and we eagerly anticipate the opportunity to serve you again in the future. If you ever need anything else, please don't hesitate to get in touch.
Warm regards
Team Work-tops.com
Refund promptly received after the…
Refund promptly received after the initial issues. The company were very apologetic and I am happy that everything was resolved satisfactorily.
Thank-you.
February 23, 2024
Unprompted review
Reply from Work-tops.com
Dear Mr. Gary Hall,
Thank you for your feedback. We are glad to hear that your refund was promptly received and that the initial issues were resolved satisfactorily. We apologize for any inconvenience caused and appreciate your understanding.
We hope to serve you better in the future.
Warmest regards
The Work-tops.com team
I received excellent service from…
I received excellent service from Worktops.com, many thanks for your commitment to providing professional service to all customers.
March 1, 2024
Unprompted review
Reply from Work-tops.com
Dear Leslie,
Thank you for your kind words and positive feedback regarding the excellent service you received from Work-tops.com. We greatly appreciate your support and are thrilled to hear that our commitment to providing professional service has met your expectations.
If you have friends or family members who are looking for a stunning kitchen worktop installation, we kindly ask you to recommend us. We would be more than happy to extend our professional service to them as well.
Warmest regards,
The Work-tops.com Team
Excellent customer service and product
It was a pleasure to deal with the team of Work-tops.com, starting from getting an advice about stone specifications, following viewing arrangements of the chosen slab, and carrying actual installation. Everything has been done to the highest standard.
January 17, 2024
Unprompted review
Reply from Work-tops.com
Dear N Young,
Thank you so much for your gracious feedback and the 5-star review! We're delighted to hear that you're thrilled with your new Cosmic Black Granite Island and that the entire process, from selecting the stone to installation, met your expectations.
We take pride in delivering the highest standard of service to our valued customers and it brings us great joy to know that our efforts have added a stunning centerpiece to your home.
Do recommend us to your friends and family for a wonderful worktop buying experience.
Thanks again for choosing Work-tops.com!
Love and regards,
Work-tops Team
Excellent quality of work and customer service.
Customer service was excellent throughout. Very quick and thorough email & WhatsApp updates and professional polite service on the day of installation. I highly recommend them.
January 20, 2024
Unprompted review
Reply from Work-tops.com
Dear Gabriela,
Your positive review and recommendation is highly motivating, thank you very much!
Hoxton Quartz for the Laundry Worktop - an amazing pick! We've learnt from your choice that even chores can be done in style.
We look forward to serving your friends and family.
Love and regards,
Team Work-tops
Excellent experience choosing
Excellent experience choosing, buying and getting our kitchen granite installed. Installers were perfectionists which I loved. Highly recommended
February 5, 2024
Unprompted review
Reply from Work-tops.com
Dear Stephanie,
Thank you so much for this glowing 5-star review. It was a pleasure bringing your dream Kerala Green Granite kitchen into reality. We wish you decades of happiness in the heart of your home.
Do recommend us to your friends and family for an awesome buying experience ;)
Love and regards!
Team, Work-tops
Slow/no process for refunds
I purchased travertine tiles in early January but the web-site incorrectly calculated the delivery cost. This cost was later adjusted upwards so I decided to cancel the order. This was slightly frustrating as it took a few days to sort out, I had correctly loaded the delivery address and I needed tiles, but no issue as such. The main issue I have is that a month has passed and I am still awaiting a refund (originally agreed 23.01.24).
Why should it take seconds for my payment to go through but the refund take weeks (and I still haven't received it)?
February 22, 2024
Unprompted review
Reply from Work-tops.com
Dear Gary,
I sincerely apologize for the inconvenience you encountered. Upon reviewing our system, it appears that the refund process has been initiated. However, I will thoroughly investigate to identify and rectify any potential errors on our end.
Thank you for bringing this matter to our attention. Your feedback is invaluable, and we are committed to resolving this issue promptly.
Once again, I apologize for any frustration this may have caused, and we appreciate your understanding.
Team Work-tops
Great value - Good worktops and good ideas
We loved the service from the first call all the way to the installation of the final product.
Especially worthy of note is that the people we worked with on both the office team and the fitting team constantly and actively helped our decision making and came up with "outside the box" ideas to improve the fit of the worktops and lower costs, by more effectively using the material and getting more out of less slabs. The fitting team also came up with ideas to improve the design.
The supply was quick - Promised before Christmas and delivered. The material is beautiful, and we feel we got good value for the money.
December 20, 2023
Unprompted review
Great value - Good worktops and good ideas
We loved the service from the first call all the way to the installation of the final product.
Especially worthy of note is that the people we worked with on both the office team and the fitting team constantly and actively helped our decision making and came up with "outside the box" ideas to improve the fit of the worktops and lower costs, by more effectively using the material and getting more out of less slabs. The fitting team also came up with ideas to improve the design.
The supply was quick - Promised before Christmas and delivered. The material is beautiful, and we feel we got good value for the money.
December 20, 2023
Unprompted review
Reply from Work-tops.com
Dear Snir,
Thank you so much for this glowing 5-star review.
We appreciate you taking the time to share your detailed positive experience with us!
We are thrilled to hear that you enjoyed our service from the initial call through to the final installation of your Calacatta Vienna Quartz worktop.
Your kind words about our office team and the production team's proactive assistance in decision-making and their "outside the box" ideas to improve fit and lower costs are truly appreciated. We believe in going the extra mile to ensure our customers receive not only a quality product, but also innovative solutions tailored to their needs.
It's fantastic to hear that the production team's design suggestions resonated with you, contributing to an even more refined and appealing result. We believe in collaboration and are delighted that our team's efforts were instrumental in enhancing your overall experience.
We understand the importance of timely delivery, and we are pleased that we could fulfill our promise of delivering your worktop before Christmas. Your satisfaction is our priority, and we're thrilled that you found the material beautiful and feel that you received good value for your investment.
Once again, thank you for choosing us for your project. We truly appreciate your feedback and are here for any future inquiries or assistance you may need.
Wishing you many years of enjoyment with your new Calacatta Vienna Quartz worktop and a Happy New Year!
Best regards,
Work-tops.com
super-timely delivery and fabulous slab
Work-tops has been great all round, from first enquiry and sourcing our slab to delivery in time for Christmas. The choice of slabs is truly amazing and we are delighted we with the portomare quartzite we chose. Well done, Work-Tops!
December 18, 2023
Unprompted review
Reply from Work-tops.com
Dear Federica,
Thank you for your glowing 5-star review! We appreciate your kind words.
We're thrilled to hear you had a positive experience with Work-Tops as your satisfaction is our priority.
It was a pleasure assisting you from the initial enquiry to sourcing and ensuring that your stunning Portomare Quartzite kitchen worktop was installed in time for Christmas.
May you and your family create the best memories with your fabulous new worktops.
Love and regards,
Work-tops
Excellent quality material
Excellent quality material. Installation was great - they managed to turn it around really quick in time for Xmas
December 14, 2023
Unprompted review
Reply from Work-tops.com
Dear Lee,
Thank you so much for the 5 stars! We're thrilled to hear that you're pleased with the excellent quality of our materials and that the installation exceeded your expectations.
It's fantastic to know that we could meet your timeline and have everything ready in time for Christmas. We understand the importance of special occasions, and we're delighted we could contribute to making your celebrations even more memorable.
We wish you and your family a Christmas filled with joy, laughter, and delicious moments in your exquisite Rainforest Green Marble Kitchen.
Love and regards,
Team Work-tops
Beautiful Blue Roma kitchen work tops
We purchased some beautiful Blue Roma quartzite worktops from work-tops.com.
They sent us images of the slabs they had available and we chose the ones we wanted. They then sent some guys to take templates who also have good advice on cut outs for taps, plugs etc and also edge finishing.
We did have some back and forth between o get agreement on where from the slab the tops would be cut in order to show off the natural features of the stone. When the tops arrived to be fitted we were thrilled as they managed to incorporate the exact markings/features into the central parts of the surfaces. The guys who came to fit were very flexible and knowledgeable.
We are super happy with our new kitchen worktops and would recommend this company highly
December 4, 2023
Unprompted review
Reply from Work-tops.com
Hi Dr Doolitle,
Thank you for this detailed 5-star review and recommendation! We are delighted to hear that your expectations have been met.
At Work-tops, we work diligently to make our customers' dream kitchens, a reality; It was an absolute pleasure to be able to install your kitchen worktops in the design you recommended.
May your kitchen be a magnet for happiness and good health.
We wish you and your family, a Merry Christmas ahead!
Love and regards,
Work-tops
It was everything great from start to…
It was everything great from start to finish and the staff so helpful
December 1, 2023
Unprompted review
Reply from Work-tops.com
Dear Fadi,
It was a pleasure installing your unique choice of worktops.
May your unique Verde Lapponia Granite radiate positivity and happiness.
We would love to give the best service to your friends and family as well.
Love and regards,
Team Work-tops
Great service from estimate through to…
Great service from estimate through to order and through to installation
Kelvin, Lee and Marcus and the fitters and templaters were excellent
The finished result is stunning and I doubt that even Charles, King of England has a better worktop in his kitchen
Great company !!
November 29, 2023
Unprompted review
Reply from Work-tops.com
Dear Michael,
Thank you so much for taking the time to leave this 5-star review and amazing feedback. I shall certainly forward the message to Kelvin, Lee and Marcus, I’m sure you’ll make their entire day!
We are extremely happy that we were able to complete your dream kitchen before Christmas as you wished.
May your Dekton worktops radiate happiness, and positivity.
Please don't hesitate to recommend us to your friends and family for the best stone installation service. We're here to help!
We wish you and your family a joyous month ahead!
Love and regards,
Team Work-tops
Vague and not interested in selling
I've tried to contact them multiple times, they were vague and they seemed not interested in selling the worktop to me. I've asked for pictures, prices, they haven't been thorough at all. I ended up going with another supplier. Shame.
After the reply, I want to say that I do understand you can have busy period, it's normal in every job. It would have been sufficient saying so before hand, instead of just ignoring a customer.
October 4, 2023
Unprompted review
Reply from Work-tops.com
Hi Martina,
We do take our customer reviews and complaints very seriously and always provide immediate solutions to rectify them. We really apologize for not meeting your standards at this time. We value our customers very deeply and we go above and beyond to do everything in our might to give results more than expected.
But this time we are swamped due to the festival season enquiries and the information which was requested is very crucial for us due to the heavy number of requests & its got delayed.
I hope you can understand. We will do our best on your next enquiry. Thank you once for letting us know your concern.
Supplied and installed a quartz which…
Supplied and installed a quartz which was a colour we found hard to source.
The follow up service was great. Most suppliers install and leave never to be heard from again, but they called to ensure we were happy with everything.
Well done!
October 18, 2023
Unprompted review
Reply from Work-tops.com
Thank you for the 5-star rating and lovely review, Ms.Van Tran. This motivates us to keep providing the best service.
Our team loves going that extra mile for our customers to find what they expect & try to do the best of everything, it's one of our core ethics to check the status of complete satisfaction after installation.
Thank you once again for your 2nd project Ms.Van Tran.
superb service and fitting and price as…
superb service and fitting and price as well
August 11, 2023
Unprompted review
Reply from Work-tops.com
Thank you for the lovely 5-star review, Alina. Hope you are enjoying your kitchen.
Love and regards,
Team Work-tops
I purchased my worktops with work-tops.com
I purchased my worktops with
work-tops.com and it was the best decision I have ever made they have been so helpful and understanding throughout the whole process peter guided me and gave me excellent advise regarding my worktops and which ones to go with, overall impeccable service and fast turnaround from templating to fitting service peter and his team were very efficient and professional, im a very happy customer thanks
work-tops.com
October 3, 2023
Unprompted review
Reply from Work-tops.com
Thank you for taking the time to leave this precious, 5-star review, Aysha.
Peter loves going that extra mile for his customers to recommend them only the best of everything.
He will be thrilled to know when I forward him your encouraging words. He loves when his customers are happy.
We wish that your Vancouver kitchen creates memories of joy and laughter for many many years to come.
We would love to serve you again in the future.
Love and regards,
Team Work-tops
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