Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... See more
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Amazing experience start to finish. We had picked stones that were pushing our price out of our budget, Kumar helped us find the right stone that matches our kitchen units and our budget! When our sto... See more
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In trying to source tiles to match existing ones we contacted a number of companies. Work-tops.com replied immediately to our questions. They took time to establish exact what was needed and managed t... See more
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Huge selection of stones so that they can deliver what you are looking for within budget. there is so much choice and options that it actually make the process quite complicated. However, Peter was ex... See more
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Company details
Written by the company
Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.
Contact info
1 De La Warr Way Cambourne, CB23 6DX, Cambridge, United Kingdom
- 0330113 5868
- info@work-tops.com
- work-tops.com
4.2
Great
139 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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This company is merely a one man band…
This company is merely a one man band broker who lures you with a lovely European lady on the phone at the outset . In our experience everything is possible until the owner, Kumar, gets you to part with an excessive amount of money under the guise of ‚templating’ Then the lines blur and costs increase spuriously.
A more worrying issue is that if you’re unlucky enough to have a problem with the fitting of the stone, and there have been many, the owner abandons his responsibility.
After such an experience I reverted to the credit card company by way of a ‚chargeback’ who reviewed photographic evidence and an independent report both of whom agreed that the stone work in our kitchen was finished in a poor and unprofessional way.
The credit card company couldn’t get Work Tops to return and repair the poor finish. So having settled directly for the repair, we imagine the credit card company will now get recompense of that cost through their credit card relationship with Work Tops so they will hopefully pay in the end!
Our experience of Kumar’s ( the one man band owner) ‘Jekyll and Hyde’ approach is one of being cleverly polite in writing and completely the opposite when connecting by phone , when he intimidates and belies. Not an experience we would recommend you put yourself through!
Maybe pay a little extra elsewhere, as you’ll end up paying it to Work-Tops in any event once he has your deposit…possession being 9/10th etc!
Ps. As with previously dissatisfied customers we expect to get a polite deviant response to this review …. Totally misrepresenting the actual events of this regretful relationship! Beware !
In essence, YOU need to decide whether a dissatisfied 15% of customers (see review stats) of those that bother to post a review, is a risk worth taking together with that of being intimidated and let down by this unprofessional operator.
Finally, we didn’t receive the 25 year guarantee promised despite a number of requests!
August 8, 2025
Unprompted review
Reply from Work-tops.com
Dear Phena,
We are sorry to read your comments and must respectfully state that this review presents a significantly inaccurate and one-sided account of the project.
From the outset, your project was handled with full transparency and professionalism. This is supported by extensive documented communication, including quotations, slab selection approvals, videos, and your in-person visit to the supplier facility prior to confirming the material. All specifications, costs, and timelines were clearly agreed in writing before proceeding.
The templating fee and subsequent payments are standard industry practice and were fully explained and authorised by you in advance. The project including templating, fabrication, delivery, and installation was completed in line with the agreed scope and timeline. You also expressed satisfaction upon completion and confirmed this during our communication.
Following completion, you confirmed acceptance of the work in writing. When a concern was later raised, we responded promptly and arranged a revisit to review the matter. At no point was responsibility avoided, and we remained engaged throughout.
It is important to clarify that the concerns raised occurred some time after completion and relate to expectations beyond the agreed scope. Additional requests related to decorative or finishing works, which are not part of our service offering, were clearly communicated as outside the original agreement.
Regarding the chargeback, this was initiated despite the project being completed and accepted. The matter has been addressed through the appropriate channels, and the claim was rejected by the card provider on two occasions. As there have been repeated attempts to dispute the transaction, the matter has now been formally referred to our legal team for resolution.
We strongly reject any suggestion of unprofessional conduct, intimidation, or misrepresentation. Work-tops.com operates on clear processes, written approvals, and documented agreements to ensure transparency and accountability for all parties.
We remain committed to maintaining professionalism and addressing matters based on facts and documented evidence.
Kind regards,
Work-tops.com
“Excellent
“Excellent service from start to finish. The quartz worktop quality is outstanding and the fitting was done perfectly. Very clean and professional work. Highly recommended!”
February 24, 2026
Unprompted review
Reply from Work-tops.com
Hi Athikur,
We’re delighted to hear that you’re happy with the quality of your quartz worktop and the installation process. Our team takes great pride in delivering clean, precise, and professional workmanship from start to finish.
Your recommendation truly means a lot to us thank you for your trust and support! If you need anything in the future, we’re always here to help.
Regards,
Work-Tops.Com Teams
Great work top and were able to fit…
Great work top and were able to fit before Christmas
December 17, 2025
Unprompted review
Reply from Work-tops.com
Hi Rachel,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your new worktops and that we were able to complete everything before Christmas just in time.
It was a pleasure working with you, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’ll be more than happy to help.
Kind regards,
The Work-Tops.com Team
The Pièce de résistance around which the entire bathroom was built!!
Brilliant Stone, polished to perfection. While we had some challenges with the delivery of the stone & cuts, the aftersales service was also fantastic thanks to Mr. Kumar!
December 10, 2025
Unprompted review
Reply from Work-tops.com
Hi Uberai
Thank you for sharing such a wonderful review. We are delighted to know that the stone has become the defining feature of your bathroom. Although there were a few challenges during the delivery and cutting stages, we truly appreciate your patience throughout the process. We are pleased that our aftersales support, especially from Mr. Kumar, could ensure a smooth and satisfactory resolution.
Your feedback means a great deal to us, and we look forward to assisting you with future projects.
Regards,
Work-tops.com Team
Excellent service from start to finish.
Excellent service from start to finish.
Quick turnaround and my quartz worktops are now fitted and look incredible.
Thank you very much.
December 5, 2025
Unprompted review
Reply from Work-tops.com
Hi Ricardo,
Thank you for your exceptional feedback! 🌟
It’s truly rewarding to hear that every step of your journey from service to installation was handled to your satisfaction. We’re delighted the quartz worktops exceeded your expectations.
We’re honoured to have been part of your project!
If you have friends or family planning a project, feel free to refer them we’d be delighted to help.
Regards
Work-tops.com Team
Excellent customer service from start…
Excellent customer service from start to finish with a very quick turnaround. Esther was fabulous and always answered any enquiries i had. The fitting team was very professional and overall i al a very satisfied customer would definitely recommend
December 5, 2025
Unprompted review
Reply from Work-tops.com
Hi JM,
Thank you for your wonderful feedback! 🌟
We’re so pleased to hear that Esther and our fitting team made your experience smooth and stress-free. Your satisfaction is our priority, and we’re grateful for your recommendation.
We look forward to supporting you again in the future!
Regards,
Work-tops.com Team
First Class
Great experience from start to finish. Helpful and charming. Very happy with quartz table top that I purchased.
November 24, 2025
Unprompted review
Reply from Work-tops.com
Hi Jo,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you had a great experience from start to finish. It means a lot to know you found our team helpful and charming, and we’re thrilled that you’re happy with your quartz table top.
If you ever need anything else offcuts, new projects, or support we’re always here to help!
Thanks again for choosing.
Regards,
Work-tops.com Team
Time wasters
Time wasters. I provided all of the information they asked for. Measurements, type of stone, colour, location of install.
And they couldn’t give me a quote. Just kept stringing me along.
Response to work-tops reply:
I sent you a detailed diagram, with dimensions and corner profiles. This was created by a templater from another company, so I’m unsure what final layout confirmation you needed.
You definitely didn’t ask for clarity on the layout.
You also never asked me about access.
If you needed additional information you could have just asked. Instead you strung me along and wasted my time.
I get the impression you’ve spent longer on your reply to my review than you did to my request for a quote.
November 28, 2025
Unprompted review
Reply from Work-tops.com
Dear Dylan,
Thank you for sharing your feedback, and I am genuinely sorry to hear that you felt this way.
After reviewing your enquiry, I would like to clarify that we were unable to provide an accurate quote because some essential details were still unclear, including the final layout confirmation and access information required for precise pricing. We never intend to delay or inconvenience any customer — our goal is always to give a correct and transparent estimate rather than an inaccurate one that may cause issues later.
If you are still considering the project, we would be more than happy to assist you and prepare a proper quotation once all required details are available.
We wish you the very best with your project, and our team is here should you need any further support.
Kind regards,
Customer Service
Work-tops.com
Well in the start I was a bit…
Well in the start I was a bit apprehensive about using an internet based company , I was wrong in my concerns about that .
GREAT SERVICE , GREAT COMMUNICATION , and most importantly the finish and product look Amazing .
Would Not hesitate in using them again on any of our upcoming projects .
Fast turn around and reliable the cost was reasonable as well ..
overall it’s a 10/10 from the client and ourselves …
A happy customer 😎
November 17, 2025
Unprompted review
Reply from Work-tops.com
Hi Peter,
Thank you so much for this incredible review! 🌟
We’re truly honoured to have turned your initial concerns into complete confidence. Hearing that our service, communication, turnaround time, and final finish all exceeded your expectations means the world to us.
Your project looking amazing is exactly what we strive for, and knowing you’d choose us again is the highest compliment we could receive.
We’re grateful for your trust, your kind words, and that perfect 10/10 from both you and your client.
A happy customer makes us a happy team! 😎✨
Whenever your next project is ready, we’ll be here reliable, fast, and committed to delivering excellence once again.
Regards,
Work--tops.com Team
My dream kitchen made real
Absolutely delighted with the end result. From the beginning the team matched the lowest quote I had and were creative to be able to fulfil my order when the particular surface was out of stock and the lead time given from the other 5 companies who quoted was 6-8 weeks.
November 5, 2025
Unprompted review
Reply from Work-tops.com
Hi Emily,
We’re so happy to hear you love your dream kitchen!
It was a pleasure working with you and finding the right solution to make it happen even with the stock challenges. Thank you for trusting our team and for sharing your wonderful feedback!
Regards,
Work-Tops.com Team
Great company to work with
Great service from start to finish. Very responsive and helpful. They have a huge range of product and are very good at understanding what you are looking for and helping you find it.
November 7, 2025
Unprompted review
Reply from Work-tops.com
Hi James,
Thank you so much for taking the time to share your experience with us! We’re truly delighted to hear that you found our service smooth and responsive from start to finish. Our team takes great pride in understanding each customer’s unique needs and helping them find exactly what they’re looking for from our wide range of products.
Your kind words mean a lot to us they motivate us to keep improving and delivering the best experience possible. It’s been a pleasure working with you, and we look forward to assisting you again soon!
Regards
Work-Tops.Com Team
So pleased with the beautiful worktop I…
So pleased with the beautiful worktop I have had fitted with this company. Esther was lovely to deal with, and helped me find an option that worked well. Really appreciate personal service from Kumar too.
October 24, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with your new worktop. Esther and Kumar will be so pleased to know their efforts made your experience smooth and enjoyable. We truly appreciate your kind words and the trust you’ve placed in our team. Enjoy your beautiful new worktop, and we hope to work with you again soon!
Regards
Work-Tops.Com Team
Amazing product
Kumar from work tops Ltd is amazing and very helpful and I could be more happy to liaise with him
Also the worktops look stunning and very good quality and the boys that installed are very knowledgeable and very professional
Very happy with my interaction with Kumar and with the product, stunning quartz in my case
October 15, 2025
Unprompted review
Reply from Work-tops.com
Hi Isabel,
Thank you so much for your wonderful feedback. We are really happy to hear that you had a great experience with Kumar and the installation team. It means a lot to us that you are pleased with the quality and look of your new quartz worktops.
We truly appreciate your trust in Work-Tops Ltd and we hope you enjoy your beautiful kitchen and we’d be grateful if you could recommend us to your friends and family. We look forward to serving you again!
Regards
Work-Tops.Com Team
Excellent company
Excellent company, I would highly recommend. Kumar was incredible in sorting out any problems or issues, I would never go direct to a fabricator after using worktops. They are the go between and get far better deals on the stone and act as an intermediary between yourself and the fabricators.
September 5, 2025
Unprompted review
Reply from Work-tops.com
Hi Arran,
Thank you so much for trusting us, especially at a time when others were unable to deliver as expected. We truly appreciate the opportunity you gave us to step in, start everything afresh, and see your project through to completion.
We’re delighted to hear your kind words and wonderful recommendation. Kumar and the entire Work-Tops.com team are committed to going the extra mile whether that’s resolving issues quickly, securing the best deals on premium stone, or acting as a trusted link between clients and fabricators. Your feedback reassures us that our efforts to make the process smooth, transparent, and stress-free are making a real difference.
We’re honoured to be your go-to partner for future projects and look forward to assisting you again with the same dedication, value, and quality service. It was an unforgettable experience working with you especially knowing that we were able to support you from one corner of England to the other.
Regards
Work-Tops.Com Team
Amazing service and help throughout…
Amazing service and help throughout process
Will be back
October 25, 2024
Unprompted review
Reply from Work-tops.com
Hi Thomas,
Thank you for your kind words. We are really pleased to hear that you had a great experience throughout the process. Your support means a lot to us.
We look forward to welcoming you back again soon.
Have a wonderful day!
Warm regards,
Work-Tops.com Team
Brilliant service
Brilliant service. Worktops are absolutely beautiful, better than expected however was a little disappointed at the time the fitters showed up to fit the worktops, was way too late to do.
Otherwise all round brilliant service
Thank yo
September 4, 2025
Unprompted review
Reply from Work-tops.com
Hi Anthony,
We’re glad to hear that you’re impressed with the beauty and quality of your worktops. We sincerely apologise for the delay in the fitters’ arrival and appreciate your patience. Your comments are very valuable to us, and we’ll make sure to improve our scheduling. Thank you for trusting us and for your positive feedback overall.
Regards
Work-Tops.com Team
Excellent service and assurance
Work-Tops provided excellent supply and installation services. Kumar and his skilled team showed great care and meticulous attention to detail, ensuring a perfect outcome, making them highly recommended for their care, and professionalism.
September 8, 2025
Unprompted review
Reply from Work-tops.com
Thank you Steve, for your kind words and recommendation. We’re delighted to know you were happy with the supply and installation, and we truly appreciate your recognition of Kumar and our team’s efforts. Your satisfaction means a lot to us and we look forward to assisting you again in the future.
Regards
Work-Tops.com Team
Terrible experience - avoid at all cost
Terrible Company – Dishonest, patronising & Unprofessional.
We had an awful experience with this company and with Kumar in particular. After we decided to buy only one type of worktop, they suddenly inflated the price by nearly 200%, sending us different invoices and making the purchase impossible.
When challenged, Kumar was rude, bullying, and completely unprofessional. Worst of all, he has refused to return our £500 deposit, which we consider stolen money.
Thankfully, we contacted the manufacturer directly who recommended a reputable supplier. Not only were they far cheaper, but they were also a thousand times more professional. We didn’t even need to pay a deposit — only after the job was done. We are now delighted with our beautiful new worktop from them.
This company, and Kumar especially, should be avoided at all costs. Do not trust them with your time or money.
August 3, 2025
Unprompted review
Reply from Work-tops.com
Dear Shantelle,
We are truly sorry and disappointed to read your review, and we would like to clarify the facts for transparency:
Initial Enquiry:
You first contacted us on 21 May 2025 regarding Absolute Black Granite Polished 30mm and Elegant Grey Honed.
Payment & Templating:
On 24 July 2025, you made a payment of £480 via BACS. This payment was not a deposit; it specifically covered the cost of the templating service.
Templating is a skilled and labour-intensive process carried out at your property to ensure the worktops are cut and fitted accurately. Our team completed this service on 25 July 2025, and, as with any professional service, this charge is non-refundable once delivered.
Slab Viewing & Material Change:
On 28 July 2025, we arranged a slab viewing at our warehouse, after which you decided to change your selection to Indian Jet Black Premium Granite Polished 30mm and Eclipse Granite Dual Finish 30mm. Naturally, these changes impacted the pricing, and we explained this in detail to you on multiple occasions.
Order Progression:
You accepted the revised pricing and authorised us to proceed. The supplier then delivered the slabs to our factory, where they were held at our cost for over a week while awaiting your payment clearance. Later, you informed us of financial difficulties and requested further material swaps, which resulted in repeated changes, additional costs, and delays.
Our Advice:
We consistently advised you to finalise one material choice to keep the project straightforward and cost-effective. Unfortunately, you were unwilling to proceed on that basis. At this stage, it was not possible to reduce the pricing further while maintaining our quality standards.
Refund Request:
You then requested a refund of £480. However, this was not possible because the templating service had already been completed. This fee was for work delivered, not a holding deposit. In addition, you remain liable for supplier delivery and return costs.
Conclusion:
It is not correct to state that money was “stolen” or that we acted unprofessionally. You paid £480 (not £500 as claimed) and received the full templating service. At all times, our team acted with professionalism, providing clear explanations and multiple options to help you make an informed decision.
We regret that you chose not to continue with us, but we must stand by our policies, which are fair, transparent, and consistently applied. Work-Tops.com serves many satisfied customers who value our expertise, clear communication, and quality workmanship.
Sincerely,
Work-Tops.com Team
5star survive from Work-Top!! Always sceptical when buying online but…
Always sceptical when buying online but I have to say I would really recommend work-Tops, from start to finish nothing has been too much trouble for Kumar and the team.
5-6 samples sent out to me, phone call updates nice to hear a voice of confidence and reassurance. Right down to the polite lads who delivered my stunning island worktop. Thank you all and I will definitely call you again, your very satisfied customer Della
August 4, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your wonderful 5⭐ review Della! We’re absolutely delighted to hear that you had such a positive experience with us. Kumar and the whole Work-Tops team always strive to make the journey smooth from start to finish, so it means a lot to know you felt supported every step of the way.
We’re thrilled that you love your new island worktop it truly makes us proud when our customers are happy with both the product and the service. We’ll be sure to pass on your kind words to our delivery team too.
We look forward to working with you again in the future. Thank you for trusting Work-Tops and for recommending us so highly! ✨
Warm regards,
The Work-Tops Team
Reply from Work-tops.com
Hi Shannon,
We’re sorry to hear about your experience. At Work-Tops.com, we always aim to provide the best service possible, and it’s concerning to learn we may not have met your expectations.
Unfortunately, We couldn’t locate your details in our database, so we’re unable to reach out directly. Could you please share your email address and phone number with us. This will help us identify your order and better understand what went wrong so we can resolve the matter promptly.
Thank you for bringing this to our attention, your feedback is valuable in helping us improve.
Warm Regards,
The Work-tops Team
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