Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... See more
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Amazing experience start to finish. We had picked stones that were pushing our price out of our budget, Kumar helped us find the right stone that matches our kitchen units and our budget! When our sto... See more
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In trying to source tiles to match existing ones we contacted a number of companies. Work-tops.com replied immediately to our questions. They took time to establish exact what was needed and managed t... See more
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Huge selection of stones so that they can deliver what you are looking for within budget. there is so much choice and options that it actually make the process quite complicated. However, Peter was ex... See more
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Company details
Written by the company
Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.
Contact info
1 De La Warr Way Cambourne, CB23 6DX, Cambridge, United Kingdom
- 0330113 5868
- info@work-tops.com
- work-tops.com
4.2
Great
139 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Proactive service
Proactive service, competitive and fast services. Quick resolution of problems
March 13, 2025
Unprompted review
Reply from Work-tops.com
Hi Neil,
Thank you for your feedback! We're glad you found our service proactive, competitive, and efficient. Providing quick resolutions and a smooth experience is always our priority. We appreciate your support!
Best Regards
Team Customer Service
Work-tops.com
Satisfied customers
We were very happy with all aspects of getting our new granite worktops through this company. We received excellent advice at the beginning about colours, thickness and design. The templating was very straightforward and on the day of fitting everything ran smoothly and to plan. We are really delighted with the end result, and wouldn't hesitate to recommend to other customers.
March 14, 2025
Unprompted review
Reply from Work-tops.com
Thank you for your kind words! We're delighted to hear that you had a smooth experience from start to finish and that you're happy with your new granite worktops. It was a pleasure assisting you with the design and installation, and we truly appreciate your recommendation. Enjoy your new space! 😊
Best Regards
Customer Service Team
Work-tops.com
New kitchen island worktop
I recently bought a kitchen worktop for an additional kitchen island - the prices were the most competitive and the customer service was excellent. I phoned with a few questions - the person was knowledgeable and professional. Delivery took less than 2 days which was brilliant. Highly recommend A+
March 1, 2025
Unprompted review
Reply from Work-tops.com
Dear Sonia,
Thank you for your fantastic review! We're delighted to hear that you found our prices competitive and our customer service excellent. It's great to know our team could assist you professionally and that your worktop arrived so quickly.
We truly appreciate your recommendation and your support. If you ever need anything in the future, we’ll be happy to help!
Best regards,
Customer Service Team
Work-tops.com
Fantastic service!
Fantastic service!! Kumar was incredibly helpful, delivery was so fast, and the tiles are beautiful 🤩
January 20, 2025
Unprompted review
Reply from Work-tops.com
Dear Melanie,
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience and that Kumar was able to assist you. It's great to know you were pleased with the fast delivery and beautiful tiles.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Customer Service Team
Work-tops.com
Reply from Work-tops.com
Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you’re happy with our service and quality. Looking forward to working with you again in the future!
Best regards,
Work-tops.com
Customer Service Team
Fantastic service all through out
Fantastic service all through out. Kumar’s knowledge of granite was incredibly helpful, offering expert advice suited to our specific needs. The installation team was outstanding, even staying late to make sure everything was perfect. I highly recommend them!
February 10, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with our service. Kumar and the entire team truly appreciate your kind words. It was our pleasure to assist you, and we’re glad our expertise and dedication made a difference. We look forward to working with you again in the future!
Best regards,
Work-tops.com
Customer Service
Do not deal with this company
I had an appalling experience with this company. The upshot: do not trust them with your money. They give every impression of being on the verge of going bust. I put a deposit down on a quartzite slab, made an appointment through them to see it in person at the wholesaler. I travelled quite some distance to see it, only to discover that the slab had not arrived (the wholesaler had told them that it wouldn’t be there, but they hadn’t bothered telling me). I picked out a different (more expensive) slab and negotiated a price to have that made up to my requirements. I was provided with an invoice for worktops in the new material, White Cristallo Quartzite. This is explicitly stated on the invoice. I then paid all but the templating and installation costs as they told me that doing so would secure both the slab and the agreed price. When I contacted them to arrange a templating date, however, they issued me with a revised invoice for £1500 more than the agreed price, despite my having an invoice that clearly stated they were committed to providing the worktop to me at the previously agreed price. In their response to my review, they claim that the change in price was due to a change in material, but this is simply false. Both invoices state exactly the same materials, worktop dimensions and finishes. In my dealings with him, the owner Kumar was extremely rude, talked over me, gave a whole lot of completely spurious reasons why he could not honour his company’s commitment to me, which essentially amounted to the claim that he could “not operate his business at a loss.” I was initially adamant that he honour his commitment. However, the fact that he would knowingly incur a bad review (as I told him I would write) rather than honour a commitment, when the loss in question must be less than £1500, suggests strongly to me that his company is not in good financial standing. I therefore asked for my money back. It took them two days to reimburse me, and I was extremely relieved to eventually get it back. Out of curiosity, I rang the wholesaler and told him the story. He said that he was not surprised, as he had been chasing work-tops.com to pay for my White Cristallo Quartzite slab for quite some time and that they had not done so. They had taken my money without honouring their commitment secure the slab. All of my dealings with them suggest that they are financially desperate. They are certainly dishonest.
January 10, 2025
Unprompted review
Reply from Work-tops.com
Dear Catharine Abell,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and frustration caused by your experience with us. At Work-tops, our goal is to provide a smooth and satisfactory service for all our customers, and we regret that we did not meet your expectations during this process.
We would like to take this opportunity to address the key issues you raised and provide further clarification on each matter:
1. Material Selection and Warehouse Visit
- Initially, you had selected Bellagio Quartzite (30mm), and we scheduled a warehouse visit on **23rd November** for you to view the slab.
- On **22nd November**, we informed you via email that due to the slab’s unavailability, the appointment was rescheduled to **30th November**. However, we understand that you visited the warehouse on **23rd November** without confirming the new date.
- During your visit, the warehouse team informed you that the Bellagio Quartzite slab would not arrive until the following week. As you expressed that waiting for the delivery was not ideal, you chose an alternative material, White Cristallos (30mm), which unfortunately is priced higher than the Bellagio Quartzite.
2. Invoice Adjustment
- The original invoice was created based on the Bellagio Quartzite material, which was the one initially selected.
- After your decision to switch to the White Cristallos (30mm), a revised invoice was issued, reflecting the higher cost of the new material.
- It's important to note that, given the price of the White Cristallos, we could not cover the additional cost of approximately £1500 within the original invoice amount of £6000.
3. Refund Process
- On **13th January 2025**, you notified us of your decision to cancel the order for the White Cristallos material and requested a refund.
- On **14th January 2025**, we promptly contacted you to confirm your BACS details so we could process your refund.
- The full refund was successfully completed on the same day, **14th January 2025**, and we confirmed receipt of the refund from your side as well.
Please Note: As a genuine customer-focused company, we acted swiftly to process the refund, and we are proud to have done so immediately after your request, ensuring a timely resolution.
We deeply regret that the communication and processes surrounding your order did not meet your expectations and led to frustration. We understand how important it is for our customers to feel confident and informed, and we will take your feedback to heart as we strive to improve our operational procedures and communication in the future.
We genuinely value your feedback, and we truly appreciate your patience throughout this matter. If there is anything further we can do to address your concerns or provide additional clarity, please don’t hesitate to reach out to us directly.
Best regards,
Work-tops.com
Kitchen- fantastic.
I found work- tops on a google search and what struck me was the vast choice of stone and there the process started.the team were easy to talk to and new exactly what I was looking for.all instructions were clear from templating to installation, they even organized the template to be done on a Saturday just to fit with my plans.The guys that did the install were absolutely brilliant, first class job very polite and hard working with a good sense of humour.If I had another project then this is the company I would use, the whole experience was first class and I highly recommend them.well done work-tops.
January 16, 2025
Unprompted review
Reply from Work-tops.com
Dear Andrew Hall,
Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with us.
It's great to know that our wide selection of stones caught your attention, and we’re glad to hear that our team was able to guide you seamlessly through the entire process. Providing clear communication and flexible scheduling, like arranging templating on a Saturday, is something we strive to do to ensure our customers’ convenience, so we're delighted it worked out for you.
We're also pleased to hear that the installation team exceeded your expectations. We always aim to deliver top-notch service, and it’s wonderful to know that the team’s professionalism, expertise, and sense of humor helped make the experience even better.
Thank you for your kind words and recommendation. We’re honored to have been a part of your kitchen project, and we’d be thrilled to work with you again on any future projects.
Best regards,
Work-tops.com
The fitters were very professional and…
The fitters were very professional and polite. They did a great job and finished it to a high quality impressed with the mastic pointing. The colour was very close as the fitter told me he had a lot to do with it.
A great job
November 23, 2024
Unprompted review
Reply from Work-tops.com
Thank you for your kind words! We’re delighted to hear that you were impressed with the professionalism and craftsmanship of our fitters. Attention to detail, including the mastic pointing and color matching, is something we take great pride in. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards
Work-tops.com
Customer Service
Fitted defective worktop and won’t refund
Fitted defective worktop that stains very easily, even from water. They acknowledged it was faulty and now won’t offer a refund.
Have offered a “replacement” at a vastly higher cost!
We are now having to go through the effort of making a refund claim through our credit card company.
October 12, 2024
Unprompted review
Reply from Work-tops.com
Dear Benedict Lister,
Thank you for taking the time to share your thoughts. We’ve been in touch regarding your concerns, but I wanted to provide a more detailed summary here as well.
As you’re aware, the Seapearl worktop was selected and installed with complete transparency. Prior to installation on July 25, we shared high-resolution images and videos to ensure you were fully informed about the material’s appearance and quality.
When you later raised concerns about water staining, we acted swiftly by arranging an inspection. While resealing the worktop could have resolved the issue, we respected your preference for a full replacement. Despite this request falling outside of our standard policy, we agreed to replace the worktop without charging you any labor costs, asking only for you to cover the material cost difference, which you agreed to.
The first replacement option you chose, the Taj Mahal quartzite, unfortunately presented some hairline cracks, which we informed you about immediately after inspecting the slab. To provide you with more options, we arranged for you to visit a different supplier warehouse, where you selected two new options: Monte Cristo Macchia Oro and Madreperola. As these are premium materials, we communicated the price difference to ensure clarity before moving forward.
Please bear in mind that while we strive to source the highest quality natural stone, inherent characteristics such as hairline cracks or slight imperfections can sometimes be present due to the nature of the material. Although these occurrences are rare, they are a part of working with natural stone. We are, however, fully committed to resolving the matter and ensuring your satisfaction.
As the worktop has already been fabricated and installed, a full refund is not possible at this stage, but we remain ready to promptly replace the worktop once the final material is selected and confirmed. We sincerely regret any inconvenience caused and appreciate your continued cooperation.
We are committed to working closely with you to ensure a satisfactory resolution.
Best regards,
Work-tops.com
**Terrible Experience with…
**Terrible Experience with Work-Tops.com**
I had a very negative experience with Work-Tops.com. After giving them a deposit, they vanished and stopped responding to my messages and calls. They seemed only interested in my money, with no intention of delivering the promised service.
To make matters worse, they asked me to remove my worktops and sink but never showed up. This damaged my kitchen, and now I’m pursuing legal action to recover my deposit and cover the costs. They have been untrustworthy and dishonest throughout this entire process. I would strongly advise against working with this company!
September 12, 2024
Unprompted review
Reply from Work-tops.com
Dear Shim,
We are sorry to hear that you’re unhappy with your experience, and we sincerely appreciate your feedback. Our goal is always to provide a smooth and seamless process with excellent customer service, but it seems there have been continued misunderstandings along the way. Due to this ongoing miscommunication, we are unable to continue and complete your project.
To provide some clarity, we made every effort to communicate all the necessary details regarding the project, both in writing and through phone conversations. From the beginning, we were transparent about the scope of our services, the terms and conditions, and the preparation required for your site visit.
Checklist & Communication:
We provided the checklist via email and WhatsApp to ensure you were fully prepared for the template visit on 14th September 2024. You had mentioned issues downloading the file from the email link, so we sent it again via WhatsApp. You have consistently insisted that you were ready for the template appointment and requested that we book it on an urgent basis. Unfortunately, when we arrived for the template appointment, the old worktop had not been removed as required. This prevented our team from proceeding, and as stated in our terms, this resulted in a rescheduling fee.
Scope of Work:
We clearly outlined the charges in both the estimate and the invoice, and these terms were accepted upon payment. Additionally, we communicated that our services cover only worktop installation and do not include plumbing, gas, or sink installations, as we are not licensed for those tasks. This was explained both in the estimate and the scope document.
Efforts to Assist:
Despite the issues encountered, we made several efforts to go beyond our standard services. We offered to remove the worktop for an additional £350 and agreed to glue the sink onto the worktop at no extra cost as a goodwill gesture. We even reduced the rescheduling fee from £250 to £150 to help ease the situation.
Timeline of Events:
Deposit Paid: £480 paid on 12th September 2024 at 13:12 PM.
Receipt Issued: 13:21 PM the same day.
Template Checklist: Sent via email at 13:22 PM and resent on WhatsApp at 15:54 PM. You confirmed receipt at 16:04 PM.
Template Appointment: Booked for 14th September 2024, confirmed multiple times before the visit.
Unfortunately, on 14th September 2024, our team was unable to proceed due to incomplete preparations on-site, which led to the rescheduling fee as per our terms.
Next Steps:
We understand this situation has been frustrating, but all of our terms and procedures were communicated clearly through different channels to ensure full transparency. We are ready to process the partial refund as detailed in our previous email.
We deeply regret that we couldn’t meet your expectations and sincerely wish you success with your project moving forward. Should you have any further questions or need additional clarification, we remain available to assist.
Please Note: We are a small company dedicated to helping homeowners bring their dreams to life with the utmost care and efficiency. We’ve taken all necessary steps to ensure our customers avoid unnecessary costs, and we kindly ask for your understanding in this matter.
Thank you for your cooperation.
Best regards,
Work-tops.com Team
Amazing service and fitting
Amazing service and fitting. They helped me pick the right stone for my budget. Very responsive greta customer service and organised. This has transformed the kitchen on the project and has the wow factor. Thank you so much!
September 11, 2024
Unprompted review
Reply from Work-tops.com
Hi Philippa,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the service and the Bianco Araki marble worktop. It’s great to know that our team could help you find the perfect stone for your project and budget, and that the result has transformed your kitchen with a wow factor.
Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need anything in the future, don’t hesitate to reach out!
Best regards
Team Work-tops
Very happy customer !
Our quartz worktops were fitted yesterday. I have been waiting a very long time to be able to do this- 25 years infact! We are absolutely delighted with the outstanding professionalism of
work-tops.com
Pricing,customer service,
communication and workmanship have all been excellent. Having waited so long, I cannot recommend this company highly enough!
September 11, 2024
Unprompted review
Reply from Work-tops.com
Thank you so much for your glowing review, Nicola! We're thrilled to hear that you're delighted with your new Forest Magnolia Quartz worktops. It’s wonderful to know that our pricing, service, communication, and workmanship met your expectations, especially after waiting 25 years for this moment.
Your recommendation means the world to us, and we're so glad we could be a part of making your dream kitchen a reality. If you ever need anything else, don’t hesitate to reach out.
Enjoy your beautiful new space!
Best regards,
Work-tops.com Team
Appalling wouldn't go even if i get…
Appalling wouldn't go even if i get quartz for free, after repeated calls and messages couldn't book viewing, no hd videos of worktops that were promised were sent. Wasted too much time.
July 22, 2024
Unprompted review
Reply from Work-tops.com
Dear Nash,
We sincerely apologise for the inconvenience you experienced.
Unfortunately, we do not have any customers by the name of Nash Pro in our system.
Can you please email info@work-tops.com or call us directly at 0330 113 5868, so we can personally assist you with your viewing and provide any additional information you may need.
Thank you for bringing this to our attention. We value your feedback as it helps us to improve and serve our customers better.
Warm regards,
Work-tops.com
Reply from Work-tops.com
Thank you for your kind words, Rafal!
We're thrilled to hear that you had an excellent experience with our service. If you ever need assistance again or know anyone looking for stone worktops or slabs, please recommend us. We have a fantastic collection to offer.
Best regards,
Work-tops.com
Really happy with the worktop
Really happy with the worktop, great workmanship and a pleasure to deal with
June 22, 2024
Unprompted review
Reply from Work-tops.com
Thank you for your positive review, Melinda!
We're delighted to hear that you had a great experience with us. All the efforts we put into good customer service feel worth it listening to such great feedback.
May you enjoy your White Macaubas Kitchen.
Do recommend us to your friends and family :)
Regards
Team Work-tops
Genuineand truely professional company
I wasn't sure of work-tops.com initially but got convinced by Kumar as a professional company with clear objective to conduct work well and provide good material of high standard. The templating was professionally done to exact mm and the fitting by the two guys was completely flawless and of high standard. I would recommend work-tops.com anytime for the work and good prices.
June 20, 2024
Unprompted review
Reply from Work-tops.com
Thank you very much for your excellent feedback, Sundeep!
We truly appreciate your kind words about our team and services. We will be sure to pass on your compliments to Kumar. It's wonderful to hear that you were impressed with our professionalism, high standards, precise templating, and flawless fitting. Should you need any assistance in the future, please feel free to contact us.
Thank you once again for recommending work-tops.com!
Regards,
Team Work-tops
Company very easy to deal with
Company very easy to deal with. Lots of communication. The fitter (Ammar, I think) was really nice. So much so, our neighbours commented on how nice he was.
We did have an issue with the work top breaking in transit, it was sorted by the next day. Accidents happen, but how people deal with them is really telling. The fitter dealt with it immediately and communicated with us every step of the way. He was excellent
June 10, 2024
Unprompted review
Reply from Work-tops.com
Thank you for your positive feedback, Jennifer! We're delighted to hear that you found our company easy to deal with and appreciated the communication throughout the process. We're glad to hear that Ammar provided excellent service and left such a positive impression on you and your neighbors. We have passed on the message to him.
We apologize for the inconvenience caused by the worktop breaking in transit, but we're pleased that we could swiftly resolve the issue for you. Our team always aims to address any challenges promptly and keep our customers informed every step of the way.
Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Regards,
Team Work-tops
Great service from beginning to the…
Great service from beginning to the end. Kumar was extremely knowledgeable in helping with the granite and provided excellent advice given its application. Installation team stayed late into the evening fixing the worktops and ensuring a quality finish. Would highly recommend!
June 10, 2024
Unprompted review
Reply from Work-tops.com
Thank you so much for your kind words and positive feedback, Dal! We will convey it to Kumar. We're thrilled to hear that you had a great experience from start to finish. It was our pleasure to assist you with the Absolute Black Honed granite for your outdoor worktop. Our installation team always strives to ensure a quality finish, and we're glad they could meet your expectations. We truly appreciate your recommendation!
If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us.
Regards,
Team Work-tops
Great company to deal with
First class service from the time we spoke to them to delivery. We checked availability and costs on Monday and they here delivered on the Friday. Quality great they look amazing thank you to all the team at Work-tops
April 19, 2024
Unprompted review
Reply from Work-tops.com
Thank you for the fantastic review! We're thrilled to hear you had a first-class experience with us, from inquiry to delivery. It's great to know the product arrived promptly and met your expectations. We'll be sure to share your appreciation with the team.
Also, your recommendation to your circle would mean a lot to us!
If you need anything else, just let us know. Thanks again!
Team Work-tops
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