Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... See more
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Amazing experience start to finish. We had picked stones that were pushing our price out of our budget, Kumar helped us find the right stone that matches our kitchen units and our budget! When our sto... See more
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In trying to source tiles to match existing ones we contacted a number of companies. Work-tops.com replied immediately to our questions. They took time to establish exact what was needed and managed t... See more
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Huge selection of stones so that they can deliver what you are looking for within budget. there is so much choice and options that it actually make the process quite complicated. However, Peter was ex... See more
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Company details
Written by the company
Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.
Contact info
1 De La Warr Way Cambourne, CB23 6DX, Cambridge, United Kingdom
- 0330113 5868
- info@work-tops.com
- work-tops.com
4.2
Great
139 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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An overall wonderful experience
I have had a wonderful experience with work-tops.com. From start to finish communication with the company has been a breeze, I love how easily you can contact them through their WhatsApp service, it feels really personal. I wasn’t 100% on the off cut they had chosen for me so Kumar was happy to discount it for me which I really appreciated. Delivery was organised really quickly so that was another bonus and they were happy to work around us. Thank you for everything!
August 16, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much, Alex, for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Work-tops.com.
Clear communication and a personal touch are values we truly believe in, and it’s great to know our WhatsApp service made things easier for you. We’re also glad we could adjust and provide a solution with the offcut, as your satisfaction is always our priority.
It’s rewarding to hear that the delivery process was smooth and flexible around your schedule. we always aim to make the entire journey as hassle-free as possible.
We’re grateful for your trust in us and for giving us the opportunity to serve you. Thank you once again, Alex, and we look forward to assisting you with your future projects!
Perfectly sourced & installed Patagonia Quartzize Translucent stone
Kumar sourced for me a natural translucent stone which could be back lit, he sent me a catalogue of photos and then arranged with fitters for the install . I was very exact in what i wanted and the ambience that I wanted in the room and he promised and came through there were a few contingencies that are inevitable on a project like this nothings always plain sailing but he sourced resourced cut and recut delivered and redelivered , and most importantly he reassured me that he'll handle it and he did. ..since mine was a specialist material it needed specialist handling and workmanship when one installer wasn't confident in the installation he quickly handled it in a professional manner and took ownership of the problem and tasked the installation to a specialist firm in London, The team that arrived installed it perfectly.
This company is the only way to go NEVER purchase quality stones directly you will need knowledge guidance & expertise these natural stones have been deep in the ground for millions of years. You'll need a specialist and Kumar has a big network around the country and they all respect his professionalism which includes the biggest and best kitchen suppliers in the UK he is working with them all .. Trust me he has the knowledge and expertise for making your dream kitchen a reality.
August 15, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much, Shabir, for your kind words and for trusting us throughout this project.
Your patience and confidence in us, especially during the challenging moments, made all the difference. Even when a company with over 40 years of experience and advanced tools was unable to complete the work, you continued to believe in us and gave us the time to find the right solution.
Seeing the final outcome was truly rewarding, and we’re delighted it met your expectations. Special credit goes to our installation team, who delivered outstanding workmanship despite having half the experience of the company first approached.
We’re grateful for the opportunity to bring your vision to life and proud to have been part of creating such a unique, high-end finish.
Great service
August 12, 2025
Unprompted review
Reply from Work-tops.com
Thank you for your feedback! We’re so pleased you had a great experience with us. Your satisfaction means a lot, and we’d be grateful if you could recommend us to your friends and family. We look forward to serving you again!
Warm regards,
The Work-tops Team
Beautiful piece of stone delivered very…
Beautiful piece of stone delivered very promptly. Very good quality and great communications throughout the service. Would definitely recommend!
August 1, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your kind words! 🌟
We’re delighted to hear that you’re happy with the stone quality and our service. Our team always strives to provide prompt delivery, excellent communication, and the finest materials. We look forward to working with you again in the future.
Also, your recommendation to your circle would mean a lot to us!
Warm regards,
The Work-tops Team
The purchase and installation was…
The purchase and installation was seamless. Good communication and respectful staff. I would recommend.
July 17, 2025
Unprompted review
Reply from Work-tops.com
Dear Moji Osuntubo,
Thank you so much for taking the time to leave us this wonderful review!
We're absolutely delighted to hear that your purchase and installation experience with us was seamless. Clear communication and respectful service are core values we strive to uphold, and it’s rewarding to know our team delivered just that. Your recommendation truly means a lot to us.
Should you need any assistance in the future be it for maintenance, advice, or even your next stone project we're always here to help. Thank you once again for choosing Work-tops. We wish you many happy moments enjoying your new installation!
Warm regards,
The Work-tops Team
Good company really trustworthy and a…
Good company really trustworthy and a great team installing the worktops
July 16, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your kind words Aj !
We're thrilled to hear you had a great experience with our team. It means a lot to us that you found our company trustworthy and appreciated the installation.
We truly value your support!
Regards,
Work-tops Team
My first quartz top and I love it !
Found this site while searching for a company to provide bespoke cut tops. Using the sites design tool I ordered a quartz breakfast bar in polished white marble and it looks amazing! Really happy with it!
Communication was excellent too confirming delivery and once the top was delivered they called me to check everything was ok. Nice touch !
They can also put you in contact with installers if you don’t fancy the job yourself.
Overall really happy with the product and service and I would definitely use these guys again :)
July 12, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your kind words and detailed feedback!
We're thrilled to hear you love your first quartz top and had a great experience using our design tool. It's fantastic to know the polished white marble finish turned out just as you’d hoped. We always aim to go the extra mile with communication and aftercare, so we’re glad you appreciated that too.
We’d love to work with you again on any future projects — thank you once again for choosing us!
Warm regards,
The Work-Tops Team
Honest opinions n very competetive…
Honest opinions n very competetive price..
July 6, 2025
Unprompted review
Reply from Work-tops.com
Thank you for your kind words!
We really appreciate your honest opinion and are glad you found our pricing competitive. It means a lot to us, and we look forward to working with you again!
Best regards,
Customer Service Team
Very professional from start to finish.
Very professional from start to finish.
Easy to deal with, from templating to installation. I would thoroughly recommend this company. The worktops look great.
July 4, 2025
Unprompted review
Reply from Work-tops.com
Thank you so much for your kind words and recommendation! We're thrilled to hear you had a smooth experience from templating to installation. It was a pleasure working with you, and we're glad you're happy with your new worktops. If you need anything in the future, we're just a call away!
Regards,
Work-tops Team
Censoring Customer Reviews
I have recently left a detailed comment offering an honest review (which you can see from a few days ago) and view of my experience with this company. I had left them 2 stars instead of one since their product was good, even though their customer service needed major improvement. It was an accurate reflection of my opinion, and in no way exaggerated, extreme, or insulting.
However, I have just been informed that my previous review had been flagged for defamatory content. It has since been allowed and a response has been submitted by the company. The response is polite and has taken my points into consideration. However, it is clear that this has only been done because it is now a public record, after their first attempt to remove my negative review failed.
This is a very concerning business practice and shows a huge disrespect to your customers if you are trying to censor negative customer reviews.
Please avoid this company.
June 14, 2025
Unprompted review
Reply from Work-tops.com
Dear Lizzie,
Thank you for your detailed feedback.
Firstly, we’re pleased to hear you are happy with the quality of the worktop and installation — we truly appreciate your recognition in that regard.
However, we’re genuinely sorry to hear that your experience with our communication and coordination did not meet your expectations. We take all feedback seriously, as it helps us improve our service.
We have looked through our system and, unfortunately, we cannot find a record UNDER YOUR NAME OR EMAIL ADDRESS OR INVOICE NUMBER. If you could kindly provide us with your order number or the name under which the job was booked, we would like to investigate this further and ensure your concerns are addressed appropriately.
Regarding your comments:
WhatsApp Communication: We use WhatsApp alongside email to ensure fast and flexible communication, particularly during templating and installation stages. However, we understand that it may not be everyone’s preferred method, and we sincerely apologise if this approach felt unprofessional or caused confusion. Your preference for email should have been respected.
Multiple Contacts: We do assign internal teams based on stages of the project (sales, scheduling, installation), which sometimes results in different team members being involved. That said, your feedback has highlighted the need for clearer single-point communication, which we are currently working to improve.
Subcontracted Teams: We do subcontract some areas with trusted professionals for templating and fitting, which is standard across much of the industry. However, this should not affect the consistency of communication, and we apologise if this led to a fragmented experience.
Installation Delays: We fully understand the inconvenience caused by last-minute changes, especially where third-party trades (like plumbers) are involved. While some delays are unavoidable due to logistics or material readiness, we should have communicated these more proactively and with greater consideration.
We’d really like the chance to make this right or at least to learn more from your experience. Please do get in touch with us directly at info@work-tops.com, referencing your order or project details so we can properly look into it.
Thank you again for your honest feedback — it is only through constructive reviews like yours that we can grow and improve.
Warm regards,
Zara
Customer Care Team
Super happy with our terrazzo worktops
Super happy with our terrazzo worktops and tables from work-tops.com! They look amazing and have totally transformed the bar. Great quality, smooth process, and really easy to work with. Would definitely recommend!
May 28, 2025
Unprompted review
Reply from Work-tops.com
Hi Craft and Common,
Thank you so much for your kind words! We're thrilled to hear that you're loving your terrazzo worktops and tables — and even more delighted that they've transformed your bar just the way you envisioned.
It was a pleasure working with you, and we're so glad the process felt smooth and easy. Your recommendation truly means a lot to us!
Wishing you continued success with your beautiful space.
– The Work-tops Team
Quick service and cheaper than other…
Quick service and cheaper than other companies I got quotes for.
May 1, 2025
Unprompted review
Reply from Work-tops.com
Hi Oliver,
Thank you so much for your kind words! We're delighted to hear that you were happy with our quick service and competitive pricing. It means a lot to us that you chose us over other companies. If you ever need assistance again, we're always here to help!
Warm regards,
The Work-tops Team
If I could leave a zero for after care…
If I could leave a zero for after care I would.
Our worktop was not fitted properly and started staining at the edges and on the joins within 3 months.
Worktop company tried to suggest this is normal! They refuse to deal with this properly or to admit that this is not acceptable for a worktop that cost over £4,000.
Beware.
As per the response below- beware.
I was not warned and have never experienced what can only be water stains on a worktop! I did initially leave a good review because your fitters are really nice guys. I tried to resolve this with you amicably without altering the review as you know.
April 17, 2025
Unprompted review
Reply from Work-tops.com
Dear Melinda,
Thank you for your review. We’re truly sorry to hear that you're dissatisfied with your aftercare experience, and we appreciate the opportunity to clarify the situation.
Before your purchase, our customer service team took the time to explain the pros and cons of natural stone, including how it should be maintained. Not all natural stones are porous, but in cases where the selected material is, as with your choice, we make sure to specifically inform customers and advise them to take extra care, particularly around sealing and ongoing maintenance.
You confirmed and proceeded with the purchase of a porous natural stone, fully aware of its nature. Your worktop was professionally installed on 22nd June 2024, and you kindly left us a very positive review immediately after, praising both the product and our service.
We received your first complaint about staining nearly than two months after installation. This delay unfortunately makes it difficult to assess the exact cause of the staining. The issue reported was minor—two stains of less than 4 cm on an overall worktop area exceeding 5 square metres.
Nonetheless, we took your concerns seriously and made two on-site visits, carrying out two full resealing services at no cost to you. We've even offered to do a third resealing, also free of charge. Please note that sealing work is officially a chargeable service, but we have gone above and beyond in this case to support you—even though natural stone typically does not come with a manufacturer’s warranty or guarantee due to its organic characteristics.
We always strive to provide excellent service and long-term support, even beyond what’s contractually required. We're still more than happy to provide guidance or assistance as needed, and we truly hope we can move forward positively.
Kind regards,
Work-tops.com Customer Service Team
really disappointed with this company
really disappointed with this company. I ordered a product from them only to be told the price that they listed was wrong. after id paid and sent the money. It then took over a week to get my money back. they did say they would let me know when to product would be relisted back for sale but after emailing them with no response from them ill have to buy from elsewhere. officially I feel they should honer there original pricing when its there mistake.
April 2, 2025
Unprompted review
Reply from Work-tops.com
Dear Tom,
We’re truly sorry to hear about your disappointing experience, and we appreciate you bringing this to our attention.
We acknowledge the pricing error and completely understand how frustrating it must have been—especially after making the payment. While we strive for accuracy across all listings, this was an unfortunate oversight on our part, and we sincerely apologise for the inconvenience caused.
Refunds typically take a few working days to process, but we regret that yours took longer than expected. We also apologise for the delay in our follow-up communication, which clearly fell short of the service standard we aim to provide.
We value your feedback and are reviewing our internal processes to ensure such issues are avoided in future. While we regret losing the opportunity to serve you this time, we hope you’ll consider giving us another chance down the line.
Kind regards,
Work-tops.com Customer Service Team
GREAT PRODUCT AND GREAT CUSTOMER SERVICE
I recently bought bathroom tiles from Work Tops, and the whole experience was fantastic from start to finish. A huge shoutout to Kumar, who was incredibly helpful—he guided me through the selection process, helped me find the perfect tiles, and made sure everything was delivered on time. He kept me updated throughout, which I really appreciated. The tiles are excellent quality and have completely transformed my bathroom. Highly recommend Work Tops—amazing service and top-notch products!
March 20, 2025
Unprompted review
Reply from Work-tops.com
Hi Sh,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you had a smooth and satisfying journey from selection to delivery. It's always our goal to make the process as easy and enjoyable as possible for our customers—guiding you through material choices, offering timely updates, and ensuring on-time delivery are all part of the service we’re proud to provide.
We’re especially happy to know the tiles met your expectations and have beautifully transformed your bathroom.
Warm regards,
The Work-tops.com Team
Excellent experience
Kumar and the team
were very responsive, via email, whatsapp and telephone. They sourced the marble, and also checked to ensure that the type was correct, by calling the designer that I was trying to match an existing piece of furniture with. Then, the cupboard top was delivered within a week. Amazing!
April 9, 2025
Unprompted review
Reply from Work-tops.com
Hi Kelly,
Thank you so much for your kind words!
It was a pleasure working with you. We’re really glad we could help source the right marble and coordinate with your designer to ensure a perfect match. We’re delighted to hear you’re happy with both the result and the quick turnaround!
Looking forward to assisting you again in the future.
Best regards,
Customer Service Team
Work-tops.com
Very helpful
Kumar was very helpful and went out of his way to make sure we were happy with the stone we chose. He is also very good at finding ways to keep costs down. I would recommend Work-top.com especially if you need help and advise when choosing you work top
April 3, 2025
Unprompted review
Reply from Work-tops.com
Hi Caroline,
Thank you so much for your lovely feedback!
It was a pleasure helping you choose the right stone, and We are really glad we could find something that worked for both your design and budget. We always aim to make the process as smooth and supportive as possible, so it’s great to hear that you felt well taken care of.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
The Work-tops.com Team
Very efficient and prompt service
Very efficient and prompt service. The team worked weekends to get this done for me!
March 29, 2025
Unprompted review
Reply from Work-tops.com
Thank you Cem,
Thank you so much for your kind words! We're glad to hear you were happy with our efficient and prompt service. It was our pleasure to go the extra mile and work over the weekend to get everything done for you. Please don't hesitate to reach out if you need anything in the future!
Best regards,
Work-tops.com
Team Customer Service
Reply from Work-tops.com
Hi Richard,
Thank you for your kind words! We're glad to hear you were happy with the service and our fitting team. If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Best Regards
Team Customer Service
Work-tops.com
Amazing experience start to finish
Amazing experience start to finish. We had picked stones that were pushing our price out of our budget, Kumar helped us find the right stone that matches our kitchen units and our budget! When our stone sizes changed post templating, Kumar again arranged for larger stones to meet our requirements. The team is super responsive on WhatsApp. I've never waited more than a couple of.mins for a response even when I send a message on a thread that has been idle for days! Couldn't have asked for a better experience!
March 31, 2025
Unprompted review
Reply from Work-tops.com
Hi Suhas,
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you had an amazing journey with us from start to finish.
We understand that choosing the right stone can be overwhelming, especially when balancing aesthetics with budget considerations. It was our pleasure to assist you in selecting the perfect stone that complemented your kitchen while staying within your budget. We believe that every customer should have access to the best options without compromising on quality, and we're glad we could help you achieve that.
When your stone size requirements changed after templating, we were more than happy to source and arrange for larger stones to meet your new specifications. Flexibility and customer satisfaction are at the heart of what we do, and we appreciate your recognition of our efforts.
We're also delighted to hear that you found our team responsive and proactive on WhatsApp. Providing timely and efficient communication is a priority for us, as we want to ensure a smooth and stress-free experience for all our customers. Your kind words reinforce our commitment to excellent customer service.
Thank you once again for your trust in us. We truly appreciate your recommendation and are so pleased that you are happy with the final result. If you ever need anything in the future, we’re just a message away! Enjoy your beautiful new worktops!
Best Regards
Team Customer Service
Work-tops.com
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