Woven Durham Reviews 

180
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... See more

Company replied

Rated 5 out of 5 stars

I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... See more

Company replied

Rated 5 out of 5 stars

The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... See more

Company replied

Company details

  1. Tuxedo Shop
  2. Clothing Alteration Service
  3. Clothing Store
  4. Custom Tailor

Written by the company

Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.


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You should know

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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4.9

All reviews

(180)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal experience

Lovely family owned shop, excellent selection of quality men’s clothing and accessories at a reasonable price. Staff are all knowledgeable and friendly offering a personal service which is rare nowadays.

September 25, 2025
Rated 5 out of 5 stars

Cufflinks

Item was in stock, easy to order and came more quickly than expected and with a personalised note inside.

October 2, 2025
Rated 5 out of 5 stars

Excellent

The waistcoat which we ordered online was beautifully wrapped and arrived in good time. One of the last shops in the country to still have stock!

June 19, 2025
Rated 5 out of 5 stars

Great shopping experience

Needed a suit very quickly! Staff were incredibly helpful and sorted me out perfectly and were kind the whole way, reasonable pricing and great service, would 100% recommend.

June 11, 2025
Unprompted review
Woven Durham logo

Reply from Woven Durham

Hi Luke, thank you for the review!

Rated 5 out of 5 stars

Great service

Great service, pleased with the product and price.

April 14, 2025
Woven Durham logo

Reply from Woven Durham

Hi Caroline, thank you for the review!

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