Woven Durham Reviews 

180
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... See more

Company replied

Rated 5 out of 5 stars

I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... See more

Company replied

Rated 5 out of 5 stars

The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... See more

Company replied

Company details

  1. Tuxedo Shop
  2. Clothing Alteration Service
  3. Clothing Store
  4. Custom Tailor

Written by the company

Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(180)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

Delivered order promptly.
There was a size problem, totally caused by myself.
They went out of their way to solve the problem successfully

December 2, 2024
Woven Durham logo

Reply from Woven Durham

Hi Keith,

Thanks for the review! it is always appreciated.

Regards, Scott

Rated 4 out of 5 stars

A Pleasurable Buying Experience

When I saw their ‘Bears’ fabric design shirt on Guide - London I absolutely had to buy it for my husband but they were sold out as were everyone else that google’s search produced except miraculously for Woven who still had my husband’s size. Not only could i manage to secure the shirt but Woven’s website was intuitive & a joy to navigate round which is more than can be said for a lot of big companies. The payments process was also straight forward & easy to navigate. All in all it was a short but pleasurable buying experience. If I had to have a niggle it would be that the tissue wrapping of the shirt in its box wasn’t on par with a £90 purchase.I recognise that 3 weeks before Xmas lands in a shop’s busiest time of year but a little bit of tissue wrapping wizardry wouldn’t go amiss

December 2, 2024
Woven Durham logo

Reply from Woven Durham

Hi Rosy,

Thank you for the feedback and for taking the time to leave a review.

Regards, Scott

Rated 5 out of 5 stars

Quick and safe delivery

Quick and safe delivery. Good selection of high quality goods at competitive prices.

November 13, 2024
Woven Durham logo

Reply from Woven Durham

Hi Erik,

Thank you so much for the review and I am glad to hear you are happy with the product.

Regards, Scott

Rated 5 out of 5 stars

Great service.

Great service as normal. And quick delivery.

November 5, 2024
Woven Durham logo

Reply from Woven Durham

Thank you so much, we always appreciate the feedback.

Rated 5 out of 5 stars

Delighted!

The staff were so helpful over the phone. My purchase was beautifully prepared and packaged, and then promptly dispatched. I'm delighted to have found Woven Durham.

October 24, 2024
Woven Durham logo

Reply from Woven Durham

Hi Martin,

Thanks so much for the review.

Regards, Scott

Rated 5 out of 5 stars

Always a pleasure

Always a pleasure, in store when I’m lucky enough to get out there or online from thousands of miles away.

June 25, 2024
Woven Durham logo

Reply from Woven Durham

Hi Davin, Thank you so much for review. Hope to see you again soon.

Regards, Scott

Rated 5 out of 5 stars

Clothing Alterations service

I arrived at Woven Durham on a wet bank holiday Monday, distraught and in desperate need of help. With three days to go, my zip had broken on my chiefs bridesmaid dress and Donna and Tracey came to my rescue.

They were exceptional from the moment I walked in and immediately put me at ease. Despite a long list of jobs they gave me immediate assurance that they could help and even managed to get me sorted within one working day. I can't thank them enough for their kindness which went above and beyond simply fixing the garment. They even contacted suppliers for me, kept me updated by telephone and even gave me a brolly for the torrential rain that started as I left. The hugs and reassurance were absolutely what I needed. The customer service and overall experience was nothing short of exceptional and has restored my faith in the notion that there are good people out there that are prepared to go above and beyond in a time of need. I can't say thank you enough......or recommend them enough. Thank you Donna and Tracey xxx

May 27, 2024
Unprompted review
Woven Durham logo

Reply from Woven Durham

Hi Lyndsay,

Thank you for leaving such a nice review, we are very happy to hear the ladies looked after you!

Take care, Scott

Rated 4 out of 5 stars

Clothing

The item is perfect, but the only thing i would say is that you said it was coming by tracked but it actually came by signed so i couldn't track it...

May 1, 2024
Woven Durham logo

Reply from Woven Durham

Hi Darryl, Thanks for the review!

Rated 4 out of 5 stars

Delivered on time as was as expected …

Delivered on time as was as expected . Very pleased with t shirt .

April 10, 2024
Woven Durham logo

Reply from Woven Durham

Hi Paul,

Thank you for leaving a review, glad to hear you were happy with the T-shirt!

Regards, Scott

Rated 5 out of 5 stars

I wouldn’t go anywhere else

I wouldn’t go anywhere else. Staff are helpful and never feel pushy towards a sale. No small query or request from my knit-picking is made to feel unwelcome. Thank you until the next one!

April 24, 2024
Unprompted review
Woven Durham logo

Reply from Woven Durham

Hi Daniel, I am really glad to hear you enjoyed your visit with us! Thank you for the review and we hope to see you again soon!

Thanks, Scott

Rated 5 out of 5 stars

Great personable service and speedy…

Great personable service and speedy delivery. Ordered a jacket onlkne from them. Thanks!

April 8, 2024
Woven Durham logo

Reply from Woven Durham

Hi Ben,

Thank you so much for leaving a review. I hope you like the jacket.

Regards, Scott

Rated 5 out of 5 stars

Woven Durham

Woven Durham offers a fine selection of apparel at very competitive prices and provides excellent customer support. Scott, from Woven Durham, helped facilitate my international order. It was fulfilled promptly and accurately. Recommended.

February 21, 2024
Woven Durham logo

Reply from Woven Durham

Hi Dennis,

Thank you so much for the review, we always appreciate it! I hope we see you in Durham again one day in the not-too-distant future.

Regards, Scott

Rated 5 out of 5 stars

Excellent service

Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get customer service like that from the big box stores. A great quality product too.

March 12, 2024
Woven Durham logo

Reply from Woven Durham

Hi Trevor,

Thank you for your kind words and for taking the time to leave a review! It is always appreciated. I am glad to hear you were happy with your purchase.

Regards, Scott

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look