Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... See more
Company replied
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Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... See more
Company replied
I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... See more
Company replied
Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... See more
Company replied
The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... See more
Company replied
Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.
21 Elvet Bridge, DH1 3AA, Durham, United Kingdom
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Delivered order promptly.
There was a size problem, totally caused by myself.
They went out of their way to solve the problem successfully

Reply from Woven Durham
When I saw their ‘Bears’ fabric design shirt on Guide - London I absolutely had to buy it for my husband but they were sold out as were everyone else that google’s search produced except miraculously for Woven who still had my husband’s size. Not only could i manage to secure the shirt but Woven’s website was intuitive & a joy to navigate round which is more than can be said for a lot of big companies. The payments process was also straight forward & easy to navigate. All in all it was a short but pleasurable buying experience. If I had to have a niggle it would be that the tissue wrapping of the shirt in its box wasn’t on par with a £90 purchase.I recognise that 3 weeks before Xmas lands in a shop’s busiest time of year but a little bit of tissue wrapping wizardry wouldn’t go amiss

Reply from Woven Durham

Reply from Woven Durham
Quick and safe delivery. Good selection of high quality goods at competitive prices.

Reply from Woven Durham
Best Men’s clothing shop in the North East by far. Helpful friendly staff and very good quality clothing at reasonable prices.

Reply from Woven Durham
The staff were so helpful over the phone. My purchase was beautifully prepared and packaged, and then promptly dispatched. I'm delighted to have found Woven Durham.

Reply from Woven Durham
Even the pink panther can't outshine this woven magic. Durum durum durum the place to shop for the top products.
Always a pleasure, in store when I’m lucky enough to get out there or online from thousands of miles away.

Reply from Woven Durham
I arrived at Woven Durham on a wet bank holiday Monday, distraught and in desperate need of help. With three days to go, my zip had broken on my chiefs bridesmaid dress and Donna and Tracey came to my rescue.
They were exceptional from the moment I walked in and immediately put me at ease. Despite a long list of jobs they gave me immediate assurance that they could help and even managed to get me sorted within one working day. I can't thank them enough for their kindness which went above and beyond simply fixing the garment. They even contacted suppliers for me, kept me updated by telephone and even gave me a brolly for the torrential rain that started as I left. The hugs and reassurance were absolutely what I needed. The customer service and overall experience was nothing short of exceptional and has restored my faith in the notion that there are good people out there that are prepared to go above and beyond in a time of need. I can't say thank you enough......or recommend them enough. Thank you Donna and Tracey xxx

Reply from Woven Durham

Reply from Woven Durham
The item is perfect, but the only thing i would say is that you said it was coming by tracked but it actually came by signed so i couldn't track it...

Reply from Woven Durham
Delivered on time as was as expected . Very pleased with t shirt .

Reply from Woven Durham
Always great service and quality goods - thank you!

Reply from Woven Durham
Great shop with something for all styles. Fantastic service and quality of products.

Reply from Woven Durham
I wouldn’t go anywhere else. Staff are helpful and never feel pushy towards a sale. No small query or request from my knit-picking is made to feel unwelcome. Thank you until the next one!

Reply from Woven Durham
Great personable service and speedy delivery. Ordered a jacket onlkne from them. Thanks!

Reply from Woven Durham
Woven Durham offers a fine selection of apparel at very competitive prices and provides excellent customer support. Scott, from Woven Durham, helped facilitate my international order. It was fulfilled promptly and accurately. Recommended.

Reply from Woven Durham
Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get customer service like that from the big box stores. A great quality product too.

Reply from Woven Durham
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