Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... See more
Company replied
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I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... See more
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Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... See more
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The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... See more
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Company details
Written by the company
Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.
Contact info
21 Elvet Bridge, DH1 3AA, Durham, United Kingdom
- 01913741002
- web@wovendurham.co.uk
- wovendurham.co.uk
You should know
4.9
Excellent
180 reviews
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Although I had to return the item I…
Although I had to return the item I found them courteous and professional. The refund was sent in a timely manner.
February 23, 2024
Reply from Woven Durham
Hi Alan,
Thank you for leaving a review, it is always appreciated!
Thanks, Scott
Great quality of the merchandise
Great quality of the merchandise , good product , young lad in shop said free postage , but hey-ho 3 quid int bad
February 14, 2024
Reply from Woven Durham
Hi Kevin,
Thank you for the review and I am really glad you liked the product! Sorry you were given the wrong information in the shop, we do free postage on orders over £100 so maybe the staff member got confused about that detail, we would love to do free postage for everything but as a small family business, we just can't afford to is the honest truth. Thank you again for shopping with us and we hope to see you again.
Thanks, Scott
Great service, outstanding quality.
Great, friendly service, outstanding, shopped here many times and will continue to do so
February 3, 2024
Reply from Woven Durham
Hi Jason,
Thank you so much for taking the time to leave a review! We absolutely love hearing that we did a good job and we really appreciate your kind words!
Regards, Scott
Reply from Woven Durham
Hi Simon.
Thanks for shopping with us again and thanks also for taking the time to leave a review.
Regards, Scott
Delivery to Croatia
Hy, I had some questions and I got answers very quickly. I liked that. My package arrived in very good shape and all was well. I will order again.
br
Andrea
Croatia
January 30, 2024
Reply from Woven Durham
Hi Andrea,
Thank you for the review, glad you were happy with your order.
Regards, Scott
Very attentive and customer focussed
Very attentive and customer focussed.
More items arrived than expected, with an apology letter for some slight cosmetic damage to the box. The product (shoes) were tip top condition, and the vender provided shoe cream and polish as an apology - great unexpected service 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!!
January 23, 2024
Reply from Woven Durham
Hi Shawn,
So glad you liked the shoes(and the polish)! Thank you for taking the time to leave a review.
Regards, Scott
Excellent service
January 23, 2024
Reply from Woven Durham
Hi Anthony,
Thank you for the review!
Regards, Scott
Been personally to the shop in Durham…
Been personally to the shop in Durham ans have ordered twice online and great service
January 19, 2024
Reply from Woven Durham
Hi Sharon, Thank you very much for taking the time to write a review, so glad to hear you liked the service!
All good!
Couldn't quite believe how much cheaper the dressing gown was. Plus free postage that was quick and packaged well. And I prefer to support smaller (and in this case local) businesses. Thank you!
December 11, 2023
Reply from Woven Durham
Hi Tess,
Glad you were happy with the service! Thank you very much for the review it is appreciated.
Regards, Scott
Good quality product and service
Amazing good quality shirts, And super fast shipping to the US. Couldn’t be happier! Thank you!
December 7, 2023
Reply from Woven Durham
Hi Melissa,
Thank you so much for the review, hope you enjoyed the holidays!
Regards, Scott
Reply from Woven Durham
Thank you so much for the feedback!
Prompt service
November 24, 2023
Reply from Woven Durham
Thank you for taking the time to leave a great review. We hope to see you shopping with us again soon.
Thanks, Scott
Superb and friendly customer service
Ordered two beautiful dog bowls online. They were delivered really quickly. Unfortunately one of the stands was faulty. I emailed pictures and then called them. Very friendly staff and extremely helpful. Scott said he would email me a pre paid postage label so that I could send back the faulty bowl. I later got an email to say not to worry and to just keep the bowl as a spare one and they would send a new one out in its place. Outstanding customer service and very friendly. Thank you Scott
December 8, 2023
Unprompted review
Reply from Woven Durham
Hi Gemma,
Thanks again for the review!
Great shopping experience
Great shopping experience - ordered gift vouchers online and they arrived quickly with a gift bag and pen which was a lovely extra touch.
November 21, 2023
Reply from Woven Durham
Hi Ruby,
Thank you so much for taking the time to leave a review!
Thanks, Scott
I don't often write reviews
I don't often write reviews, however in the case of Woven Durham, I just had to. Scott and the team have been superb in sourcing the right product, providing brilliant customer service and great delivery times. Wherever possible, for my work/casual shirts, I will be using Woven Durham.
November 3, 2023
Reply from Woven Durham
Hi Simon,
Thanks again for the review!
Regards, Scott
Excellent service
November 6, 2023
Reply from Woven Durham
Hi Alison,
Always so nice to hear that people enjoyed shopping with us, Thank you for taking the time to leave a review.
Regards, Scott
Online order…
Effortless online order process and quick delivery turnaround.
Would recommend
October 17, 2023
Reply from Woven Durham
Thank you for your kind review, we really appreciate it.
Jess
Reply from Woven Durham
Thank you for taking the time to leave a great review. We hope to see you shopping with us again soon.
Jess
First class service.
Brilliant what more do I need to say. First class in all departments. Quality of packaging and delivery time was excellent. Will be using again.
September 25, 2023
Reply from Woven Durham
Thanks, Mark for the great review, we hope to see you shopping with us again soon.
Jess
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