Wow Travel Reviews 

Very good quality, totally passed the strict Ryanair rules, thanks to the detachable wheels (that come with a little carry pouch). Very handy cup holder, very easy to use, lightweight and the fits under the seats well. Highly recommend!

I ordered my case on 18th January and was given a tracking number on the 20th. The tracking did not update even after my delivery window. I contacted WOW on 26th via email (as per the order email) and received no response at all.

Today, 28th I opened a chat on their website to be told they have been badly let down by their supplier, they have marked all easyjet cases as sold out on the website (they have not!) and they could give me a refund.

The fact they knew they were having issues with their supplier and didnt take any initiative to contact their customers as well as ignoring emails asking for an update, is very very poor customer service.

I was looking forward to this case for my holiday next week, now I have to search for another case that meets my needs at short notice and hope it arrives in time. There was no offer to let me know when the cases are available again and no offer of a discount on a future purchase for their poor service..... i dont want to say steer clear, but your customers are your base and should be kept up to date as a minimum

I recently contacted WOW Travel regarding my order because the delivery photo provided was unclear, and I simply wanted confirmation of the delivery location. The response I received was shockingly dismissive and unhelpful. Instead of assisting or offering any support, they told me they “aren’t the courier” and to contact Royal Mail myself, stating they have the same information as me.
This is unacceptable. As a customer, I expect the retailer to take ownership and help resolve delivery issues—not push the responsibility back onto me. Their tone was cold, and there was zero effort to provide reassurance or assistance.
I will never order from WOW Travel again and strongly advise others to avoid them if you value decent customer service.

Needed a suitcase at very short notice for a Ryanair flight. It arrived quickly and was perfect. Sturdy and solid product and top service!

I am very disappointed with the shipment. I wrote an email and was assured that the package would arrive on time, but it did not. Even after a tracking number was provided, it was impossible to know what was happening with the package for several days, as no information was displayed. I am very disappointed with the contact from the seller via Amazon and with the late dispatch of the package. I am extremely disappointed.

I don’t like to leave negative reviews however the service has been very poor.
I’ve ordered 3 suitcases previously from this company & had no issues.
So decided to reorder the new underseat cabin bag
These were on preorder 24/9/25
Was advised these had been sent 3/10/25
I checked Evri tracking 6/10/25 this confirmed they not been picked up.
I Contacted company, their reply was the suitcases weren’t in the warehouse & had been picked up.
Asked for the shipping confirmation as from my end it was still showing not been sent.
Chased again on 10/10/25 to be advised this order had been lost, they don’t know who collected this shipment as they have 2 delivery companies.
The company didn’t offer to send 2 new cases. They cancelled my order!
Offered 25% next order I asked for the discount code to reorder & they have ignored my email request.
They said they would refund my money.
Now 17/10 & money has not been received still showing pending in my PayPal account 7 days later.

I travel frequently on Ryanair with only underseat luggage. I usually use a Cabinmax bag, but its a soft bag and if its overpacked it can be oversized for the bag sizer. I wanted a hard case bag so that I knew I wouldn't encounter problems with the bag sizer, but I also wanted one with wheels. This is the perfect solution. It wheels around very easily and has a long handle. Once the wheels are removed and put in the bag it can be carried and fits easily in to the bag sizer. This is by far the best underseat bag I've bought, and was a very good price.

I have order again the order as long they cancel the order due they do not ship to that country. Thus i have order again to different country that i will visit during current month but the order has been cancelled without any notified and without refund. And no one answer my emails and massages
They are scam

I bought a suitcase to travel with Ryanair. Good quality product. There was a small problem but their customer service quickly fixed it. I recommend it

Love my Ryan air bag is perfect for travel! Highly recommended

Great company to deal with and excellent useful product

Bought 5 rucksacks for flying on easyjet. They all arrived promptly and were exactly what we needed. Having 3 older children (with plenty of gadgets) we were happy to see all the pockets available.
Quality was fantastic. Comfortable to carry. Padded straps. Plenty of room. Will definitely use the company again, if we need a different size (eg Ryan Air).

Fast delivery, great suitcase, saved me loads on paying for luggage on flights! Very pleased and would recommend

Prompt delivery and did not disappoint. Would absolutely use again and recommend.

Finally!!!
Found it! The Ryan Air Bag! Needed a few for the team flying out to a tournament and they were perfect for the job. Every member had their own individual colour and we had no issues with it all. Easy and effortless to carry and with enough space required for the couple of days out there.
Overall …It’s exactly what it says on tin!
Shipping was fast and efficient too.
Will be ordering a few more soon.
Thank you again

Exactly what you want would use again

Top company ,
Definitely recommend..

Bought a medium sized travel suit case and was very pleased with the quality and price. It’s a place definitely worth buying from. A*