I subscribed a couple of years ago and it was absolutely fantastic. Brilliant, engaging themes every month, it felt like a lot of love went into the business. I had a while off and just resubscribed a... See more
Company replied
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The most gorgeous monthly boxes arrive much to Betsi-bears delight!! Very imaginative toys, amazingly different to anything you would be able to buy in a pet store….. Beautiful made and superb... See more
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Great products, great service! My two labrador puppies love recieving their monthly Wufwuf box. Each box is full of a wide range of interesting toys and tasty treats that keep my two little ones occu... See more
Company replied
Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the F... See more
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Company details
Written by the company
Monthly JOY box for your dog! WufWuf is based in London / U.K. We ship to all E.U. countries.WufWuf was born from the minds of loving dog owners just like you who face the same struggle all pet-lovers do: we don’t always have the time or energy to give to our dogs… And since our pets are our family, the guilt that comes with that can be pretty devastating. We’re all dog-parents here at WufWuf, so we know the struggle ALL too well. The solution most of us think of is to give them stimulating toys, treats, and chews that will keep them busy while we’re away--right? The trouble is the time and effort it takes to research - and then go find - toys and chews that are SAFE and HEALTHY… Not to mention the strain it puts on our wallets, especially if your dog is particularly… enthusiastic about toys. We decided we needed an easier way to keep our dogs happy. WufWuf was founded not only to make it EFFORTLESS for you to provide the best products for your dog, but also to make it easier to afford. This makes it simpler than ever to consistently provide stimulation for your furry family member while you’re away - resulting in a healthier, happier dog! By always choosing quality items to send in your monthly box, our mission is to ensure all you need to worry about is enjoying your WufWuf delivery with your pup.
Contact info
197 Lower Richmond Rd,, TW9 4LN, Richmond, United Kingdom
- wuf@wufwuf.co.uk
- wufwuf.co.uk
3.6
Average
436 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with WufWuf’s service
I am very happy with WufWuf’s service. My two American spaniels look forward to the postman’s visit every month. There is always a good selection of toys, snacks and surprises. Thank you! By the way my name is Helen not Heken. A mistype on my part I guess
June 2, 2023
Unprompted review
Reply from WUFWUF
Hi Helen!
Thank you so much for your wonderful review. We are so happy that you and your furbabies are enjoying the boxes!
Your satisfaction is incredibly important to us and we're thrilled to hear that we have been able to meet your expectations.
If you ever need any assistance, have any questions or even just want to chat, we are always here for you! You can reach out to us via our social media accounts and our e-mail address.
Thank you once again for your kind words and for choosing WufWuf. We are happy that you are a part of our growing family.
Abigail - WufWuf Team
This is a fabulous company
This is a fabulous company. We have been using for 2/3 years now. Lovely toys and treats and packaged and notified of the delivery prior to receiving the two monthly box, so we know when to expect it. I don’t know who is more excited, us or the dog when it arrives!!! Thank you WufWuf ❤️
June 1, 2023
Unprompted review
Reply from WUFWUF
Hi Charlotte!
Thank you so much for taking the time to share your experience with WufWuf!
We couldn't be happier to have played a part in bringing joy to you and your furry friend. We always strive to bring you and furbaby the best experience you deserve.
If you have any questions or require assistance, please do not hesitate to contact us via social media or e-mail. We are always happy to help and chat!
Thank you once again for your kind and heartwarming words. We are so happy that you a loyal member of our growing family!
Abigail - WufWuf Team
4.5 stars, One of the best.
[I would give this 4.5 stars but it isnt possible on this website so I rounded down because their current average is higer.]
Firstly I would like to stress that the customer experience and service team here are great. They are absolutely not a subscription trap like a certain other name in this field (rhymes with 'muster fox')
I have recieved 2 boxes from this company and canceled (easily) due to monetary reasons. The toys I recieved are innovative and my puppy loved them, but one broke rather quickly. The treats he likes, aside from the latest milk bone, for some reason he wont eat it, even though he had the first one eaten in like an hour.
All being said, if youre looking for a puppy subscription box, I would choose these or love louie.
April 1, 2023
Unprompted review
Reply from WUFWUF
Hi Wandering Goose!
Thank you for this wonderful feedback!
We're delighted to hear that you had a great experience with our customer service team. 💖
I would like to apologise for the broken toy, and if you ever come back and experience any issues, feel free to let us know! We will gladly help you to make your furbaby happier. ☺️
We appreciate your feedback on the treats as well! Our boxes are totally customisable. If you have any issues with any treats, we will be more than happy to replace them with your pup's preferred ones!
If you have any more questions or need assistance, please let us know. You can contact us via our social media accounts and e-mail address.
Charlotte - WufWuf Team
Excellent quality
Excellent quality toys, treats and chews. My pup is so happy whenever her subscription box arrives and she gets to open the goodies 🥰
June 1, 2023
Unprompted review
Reply from WUFWUF
Hi Erika!
Thank you so much for your lovely words! We're thrilled to hear that your pup enjoys our box and gets excited when the goodies arrive.
Your furbaby's happiness is so important to us and knowing that we are able to make the baby happy is such a joy.
If you ever need any assistance or have any special requests, please don't hesitate to reach out to us via our social media account and/or our e-mail address.
We're always here to make your pup's experience even more delightful! 💞
Charlotte - WufWuf Team
Great products and amazing staff
Great products and amazing staff. I have a GSD so some of the normal toys in the box last minutes. Spoke with one of the brilliant staff who said they could accommodate and I get an additional durable toy (slightly higher cost but well worth it). The treats are always nice and it’s good getting a variety. I don’t know who gets more excited now me or Kobi. 🤣 thanks guys fantastic company.
May 12, 2023
Unprompted review
Reply from WUFWUF
Hi Talbir!
Thank you so much for your wonderful comment.
We are so happy that you had such a positive experience with us. We understand that every pet is unique and has different playstyles and tastes. That is the reason why we made our boxes fully customizable.
We greatly appreciate you and Kobi.
Thank you again for your amazing feedback and for taking the time to share it with us!
If you have any questions or require assistance, please do not hesitate to contact us via social media or e-mail. We are always happy to help and chat!
Abigail - WufWuf Team
One satisfied customer!
Customer service is definitely on point. They work fast and they are really kind. It’s obvious that they are also dog parents. I’m very happy with my boxes. Thank you Charlotte!
May 16, 2023
Unprompted review
Reply from WUFWUF
Hi Victoria!
Thank you so much for your feedback! Your kind words have filled us with happines. Providing a good customer service is our priority, and we are thrilled to hear that we were able to assist you promptly and with kindness. 💓
As fellow dog parents ourselves, we understand the love and care that goes into ensuring the happiness and well-being of our furry friends. It brings us immense joy to know that you are pleased with the boxes we've curated for you and your beloved pup. 💝
Your appreciation means the world to us, and we are genuinely thankful for your trust and support. If there's anything else we can do to make your experience even more wonderful, please don't hesitate to reach out via our social media account or e-mail. We are here for you and your furriend, every step of the way.
Charlotte - WufWuf Team
Superb customer service
Love these boxes, the quality of the toys and treats is excellent and the themes are loads of fun.
Absolutely superb customer service...Charlotte is a delight!
January 10, 2023
Unprompted review
Reply from WUFWUF
Hello Sarah!
Your lovely comment is greatly appreciated! 💓 Thank you so much!
Providing you and your furbaby happiness with our themes and the quality of our goodies is our most important goal! We are so lucky that you give us this chance every month. 💘
If you have any questions or anything to add about your furbaby, do not hesitate to write to us. We are available on social media platforms, and you can also contact us via e-mail address! Would love to catch up someday. 🥰
Charlotte - WufWuf Team
Great customer service
The quality is great and the customer service is even better. Just had a ridiculously nice person from their insta page refund me for an order I forgot about (completely my fault) and even offer to slow the subscription down for me.
Toys are good quality and I think the company makes (or commissions) them - they stand up well to my dog. Treats are very meaty and even my picky cat goes wild for them. Couldn’t recommend them more.
December 19, 2022
Unprompted review
Reply from WUFWUF
Hi Natalie!
Thank you so much for these kind words.💓
It is such a pleasure to be of service to lovely customers like yourself. It is pawsome that your kitten goes wild for our treats! So happy that we have this effect on your precious furbabies. 😂💖
We are always here to help! So do not hesitate to contact us by our e-mail addresses and/or social media accounts. 💝
Charlotte - WufWuf Team
Out 18 month lab goes mad when he sees…
Out 18 month lab goes mad when he sees the box. Been getting them for a few months now and all been good. The option of an extra toy we do is also well worth it. Well worth the money.
November 17, 2022
Unprompted review
Reply from WUFWUF
Hi Karen;
Thank you so much for your lovely words and comment! 💖 So happy to know that we are a reason for your pup's happiness! 🐶💕 Please, if you encounter any issues or problems, feel free to contact us. We are always here and happy to help you!
Charlotte - WufWuf Team
Full of fun toys and treats
Always on time and full of fun toys and tasty treats! Our dog Eli loves the box so much, that every time I open another box he is expecting it's his :P
The toys are great and fun, love the themes!, and the treats high quality.
November 4, 2022
Unprompted review
Good variety
Each box comes with a nice selection of toys and treats. My Labrador loves soft toys and the wuf-wuf toys are among his favourites. He doesn’t like peanut butter or yoghurt, so wuf-wuf always make sure he has meat or fishy treats instead.
October 20, 2022
Unprompted review
Reply from WUFWUF
Hello!
Thank you for such a kind review! We are always looking to customize any pup's box upon their lovely hooman's requests. 💖 I am so happy to know that your furbaby receives the treats he likes and enjoys. Do not hesitate to contact us by our e-mail, social media accounts and live chat to customize his box further or just to say hi! We are always here for you. 🐶💗
Charlotte - WufWuf Team
My dog Prada and me love this…
My dog Prada and me love this subscription. We are never disappointed in what comes every month. Prada loves all of the treats and toys she’s got. At first I was worried about the durability of the toys as I think she is a super chewer. She always takes the first toy I give to her and she really kills it. But with all the other toys she plays a lot and does not destroy one of them. Customer service has always been good. When I asked them to give her only natural food treats they adapted her box. Prada is aleays very happy and excited when a new box is delivered and when we will open it.
November 2, 2022
Unprompted review
Reply from WUFWUF
Hi there Fayaloufi!
I would like to thank you and Prada so much for reviewing our boxes each month. 🐶💗 It is an honour to have never disappointed you! It is great to hear that many of our toys passed Prada's power chewer test. 💖 You can always contact us to customize your box or to report any issues! We will be more than happy to help you every time. 😍🐶💗 Give Prada the biggest hug for me, please. ❣
Charlotte - WufWuf Team
I don't know who looks forward to our…
I don't know who looks forward to our wufbox more! Me or my dog! Fab toys and treats every time! Worth every penny! Always had great customer service 😊
November 2, 2022
Unprompted review
Reply from WUFWUF
Hello Tracey!
Thank you so much for writing this lovely review! It is pawsome to hear that our boxes bring excitement to you and your dear pup. 🥺😍 Do contact us from our live chat, e-mails, and social media accounts. We are always here for you and we share the same excitement when we hear from you! 💖
Charlotte - WufWuf Team
Really helpful.customer service and…
Really helpful.customer service and very good value for money boxes, plus I appreciate the new scheme setup that it wasn't every month! Just Halloween and Christmas! Whiched help save!
November 2, 2022
Unprompted review
Reply from WUFWUF
Hi!
Thank you so much for this kind comment. We are always here to accommodate to your needs and requests. Feel free to contact us by our e-mail, live chat and social media accounts. We are always happy to help! 🐶💗
Charlotte - WufWuf Team
Great toys and all within the spirit of…
Great toys and all within the spirit of the season. Life long subscriber here we are very happy thank you and support this heartful business as much as we can.
Keep up the great work! <3
November 2, 2022
Unprompted review
Reply from WUFWUF
Hello Ian!
Your kind words and compliments brightened my day. I appreciate you for taking the time to leave this lovely comment. The fact that you have been a member of our family all this time makes our community feel especially blessed. We are always here to assist you with any issues or challenges you may have. Please stop by and say hello at any time. Our live chat, emails, and social media accounts are all ways you can get in touch with us. You and your dog are extremely beloved by us! 🐶💖
Charlotte - WufWuf Team
Brilliant monthly fun treat box
The monthly packages are as exciting for me as for the dogs! They love the treats and adore the WufWuf branded unique toys, hours of fun for them and they already know what the box looks like I can't get it open quick enough. The chat feature on the website is easy and quick and the staff are lovely - nothing is too much trouble.
October 28, 2022
Unprompted review
Reply from WUFWUF
Hi Adele!
Thank you for writing such a kind and wonderful comment. ❣ It is magnificent to know that your pups love our toys and treats! 🐶💖Please do not hesitate to contact us by our e-mail, live chat or social media accounts if you experience any troubles! We are always a message away from trying our best to solve your problems. 💕💗
Charlotte - WufWuf Team
Pure joy for my pup - and an unmatched customer service
We received our first box over a year ago as a present, and my German Pinscher Hector was overjoyed with it so I kept up the subscription. Every month it's a highlight for him when his box arrives, he loves helping me unpack, and the toys always bring a sparkle to his eyes. What's more: The customer service is outstanding, unmatched and truly in a league by itself. Hector has developed several allergies which are all diligently catered to, and whenever there is a problem, someone immediately responds or even reaches out themselves to help. The people at WufWuf really care and go to amazing lengths to try and make dogs happy. The quality is fantastic, be it treats or toys, so it all amounts to an amazing, deeply satisfying experience - and, most importantly, so much joy for my boy. Thanks so much, you wonderful people at WufWuf!
October 7, 2022
Unprompted review
Reply from WUFWUF
Hi Fabienne!
Your kind words and compliments felt like a sunny day. Refreshing, happy, so lovely. Thank you so much for taking the time to write this beautiful comment. Hector is such a lucky pup! And we are such a blessed community to have you as a part of our family. We are always here to help you with any problems or obstacles you might come across. Hector's health and well-being are our priority, just like how every furbaby that has ever received our boxes is. Do not hesitate to come by and say hi. You can contact us from our live chat, e-mails and social media accounts. We love you and Hector so much! 🐶💖
Charlotte - WufWuf Team
Bernie loves his wufwuf subscription
Bernie loves his wufwuf subscription! He gets so excited when it arrives every month 🥰🎉 really durable toys and lots of tasty treats for him to enjoy! Highly recommend
September 14, 2022
Unprompted review
Reply from WUFWUF
Hello Charlotte;
Thank you so much for this lovely comment! 💖 It is great to know that Bernie loves our goodies and he gets excited about us. 🐕 We are always here for you, you can contact us from our live chat, e-mails and social media accounts if you have any questions! I am sending my biggest kisses to Bernie. 💕🐶
Charlotte - WufWuf Team
Olive loves her wufwuf box
Olive loves her wufwuf box! It's super cute and I now need to buy a box for her for all toys she hoards in the lounge!! Great company, great service
September 6, 2022
Unprompted review
Reply from WUFWUF
Hi Monica;
So exciting to know that Olive loves our monthly boxes! We might have been a reason for her hoarding problems and I apologize for that! 😂💖 Thank you so much for your lovely words, and if you experience any problems do not hesistate to contact us via e-mail, live chat or our social media accounts! I wish you and Olive the best! 💕
Charlotte - WufWuf Team
Reply from WUFWUF
Hey Kelly;
Thank you for your lovely comment. 💖 Please let your fur babies know that we love them too! Feel free to contact us via our social media accounts, live chat or e-mail if you need any help or if you'd like to give us feedback. 💕 We appreciate you!
Charlotte - WufWuf Team
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