I subscribed a couple of years ago and it was absolutely fantastic. Brilliant, engaging themes every month, it felt like a lot of love went into the business. I had a while off and just resubscribed a... See more
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See what reviewers are saying
The most gorgeous monthly boxes arrive much to Betsi-bears delight!! Very imaginative toys, amazingly different to anything you would be able to buy in a pet store….. Beautiful made and superb... See more
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Great products, great service! My two labrador puppies love recieving their monthly Wufwuf box. Each box is full of a wide range of interesting toys and tasty treats that keep my two little ones occu... See more
Company replied
Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the F... See more
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Company details
Written by the company
Monthly JOY box for your dog! WufWuf is based in London / U.K. We ship to all E.U. countries.WufWuf was born from the minds of loving dog owners just like you who face the same struggle all pet-lovers do: we don’t always have the time or energy to give to our dogs… And since our pets are our family, the guilt that comes with that can be pretty devastating. We’re all dog-parents here at WufWuf, so we know the struggle ALL too well. The solution most of us think of is to give them stimulating toys, treats, and chews that will keep them busy while we’re away--right? The trouble is the time and effort it takes to research - and then go find - toys and chews that are SAFE and HEALTHY… Not to mention the strain it puts on our wallets, especially if your dog is particularly… enthusiastic about toys. We decided we needed an easier way to keep our dogs happy. WufWuf was founded not only to make it EFFORTLESS for you to provide the best products for your dog, but also to make it easier to afford. This makes it simpler than ever to consistently provide stimulation for your furry family member while you’re away - resulting in a healthier, happier dog! By always choosing quality items to send in your monthly box, our mission is to ensure all you need to worry about is enjoying your WufWuf delivery with your pup.
Contact info
197 Lower Richmond Rd,, TW9 4LN, Richmond, United Kingdom
- wuf@wufwuf.co.uk
- wufwuf.co.uk
3.6
Average
433 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
We love our wufwuf boxes! I highly recommend them, there is always a different variety of both treats and toys, and we love the themes! We’ve had such a great experience with this company and they’ve always had efficient communication with us.
September 6, 2022
Unprompted review
Reply from WUFWUF
Hi there Sally;
I appreciate you for taking your time to write this and for your kind words! Our team is working hard to impress you with our new themes every month and I am so thankful that you love them. 💖 You can contact us anytime via e-mail, our social media accounts and our live chat! We will be more than happy to help you as always. 💕 Thank you so much!
Charlotte - WufWuf Team
We love wufwuf
We love wufwuf! Couldn't recommend them enough. We get our Patterdale, Freddie, the power chewer boxes. He loves them and they are always filled with a different variety of treats and toys.
They are amazing🐾🙂
September 5, 2022
Unprompted review
Reply from WUFWUF
Hi Melissa;
Thank you so much! We appreciate our power chewer Freddie and you. 💖 So thrilled to know that we can accommodate to Freddie's needs with our goodies. Please feel free to contact us via live chat, e-mail or our social media accounts if Freddie needs anything and/or if you need any assistance! We are always here for you. 💖 I am sending my biggest kisses and hugs to our strong chewer Freddie. 💗
Charlotte - WufWuf Team
Wonderful company
Our young lab loves the WufWuf boxes and we love them too! The company has always friendly to us and made our pup feel like he is a friend of the company’s. No complaints, best company overall I have interacted with. They take the time to personally message us about our box and pup!
September 5, 2022
Unprompted review
Reply from WUFWUF
Hi Bentley;
Thank you so much for this comment! It is great to know that your pup and you see us like your friends and you are one of the greatest friends we could ask for. 💖 I feel so thankful that I was given a chance to service amazing people like you. We are always here to help you and assist you with your needs. You can contact us from our e-mail address, live support and social media accounts. Thank you for being a member of our growing family!
Charlotte - WufWuf Team
Couldn’t ask for a better subscription
Me and my dog Nova both absolutely love this subscription, never disappointed in what comes every month. Nova has loved all of the treats and toys she’s got. At first I was worried about the durability of the toys as I think she’ll end up being a super chewer when she’s an adult but if need be they also have a power chewer box which looks just as good. Customer service has always been good I asked for her to be on soft treats as she’s just a puppy and they adapted her box no issues. They also donate part of their subscription income to their partnered dog charity. Highly recommend
September 5, 2022
Unprompted review
Reply from WUFWUF
Hello Indi;
Thank you so much for your kind words! It is amazing to know that dear Nova enjoys our boxes! I am honoured by the fact that you find our goodies suitable for every age group of your fur baby, and we are so thankful to have you as a member of our growing family! Feel free to contact us if you have any questions, complaints or ideas that you simply want to see on our future boxes! We are and we will always be here for you. 💖 I appreciate your attention so much!
Charlotte - WufWuf Team
Do not sign up to this company.I have…
Do not sign up to this company.I have been trying to cancel my subscription since March of this year. They do not get back to emails or messages on their site. Despite saying you can cancel anytime I am getting nowhere. Very frustrating and dishonest.
August 27, 2022
Unprompted review
Reply from WUFWUF
Hello Dervla,
Thank you so much for your review, this is what makes it possible for us to improve our services to avoid any similar inconvenience in the future. I am deeply sorry to hear about your unpleasant experience, we have been experiencing an issue with our support@wufwuf.co.uk email address and it has been sorted out recently.
But, in the meantime, I would like to clarify that you can always cancel or pause your subscription with just one click on your WufWuf accounts on the main page when you scrolled down.
We are trying to answer within 24 hours via wuf@wufwuf.co.uk, our LiveChat and social media DMs. Thank you so much for your feedback, this will let us think about our way of delivering our services once again.
Your subscription has been cancelled, and we are deeply sorry to hear about your frustration.
Kind regards,
Emma.
WufWuf Customer Experience Team
Dog is obsessed!
My dog absolutely adores her monthly subscription! So much so that she recognises the specific box as hers when it arrives. Packed with seasonal themed plush toys, chews, treats, and other toys there is a great variety, although her mission is to see how quickly she can pull the squeaker out of teddies and cause Narnia in the living room with the fluff! Reliable updates on each month's shipping. The company also provided a donation box to take to Cape Verde for all stray dogs there which is just amazing!
August 19, 2022
Unprompted review
WufWuf are FABULOUS!
WufWuf are FABULOUS!! We received the LOVELIEST African themed box from them which our Pepper loves! You definitely need to get one! We love it!!
August 11, 2022
Unprompted review
Amazing
My girls love their monthly box and the postman can barely deliver it because they’re so excited! The toys are super durable (especially for a bulldog who can destroy toys VERY easily) and the treats are always enjoyed.the team are super responsive too.
August 11, 2022
Unprompted review
Reply from WUFWUF
Hi Lucinda;
Thank you so much for your kind words and we are so glad to know that your girls enjoy our boxes! We are thriving to make your pups happier every month. As Wufwuf, we are always here to help you if you experience any problems,
We appreciate you and your girls so much,
Charlotte - Wufwuf Team
Horrendous
Horrendous.
Do not use this service. We have attempted to cancel the subscription at various points over the past 4-6weeks and still they ignore. No contact number and no response when using their message facility. Avoid.
August 9, 2022
Unprompted review
Reply from WUFWUF
Hello Kane, first of all, we are deeply sorry to hear you had such an unpleasant experience with us. I want to apologize as much as I can and also I would like to inform you that your subscription has been cancelled at the moment.
We aim to respond to every email sent to wuf@wufwuf.co.uk within 24 hours but, hearing our motivation couldn't be relieving at this point and this is totally understandable.
Cancellation of your subscription is as easy as starting in the first place and it can be done via your WufWuf account anytime.
Please feel free to contact us anytime to check your statue if it's still needed. The shortest cut to our lovely team will always be an email to wuf@wufwuf.co.uk ❤️🐾
Our kindest regards,
Emma.
My English bull terrier loved his…
My English bull terrier loved his wufwuf box so much, such a variety of items for your dog to enjoy!
August 4, 2022
Unprompted review
Reply from WUFWUF
Hi Vick,
Thank you for your lovely review and we are so happy that your furry friends love their box of goodies! Have a Wuf-tastic day!
Kind regards,
Jodie - Wufwuf Team
Reply from WUFWUF
Hi Dawn,
Thank you for your kind words! We strive to make our Wufwuf family happy and provide a box of fun and exciting goodies every month. If you ever have any questions or concerns please feel free to reach out to us via social media or wuf@wufwuf.co.uk and we will happily help.
Kind regards,
Jodie - Wufwuf Team
We have had the last two Wufwuf boxes…
We have had the last two Wufwuf boxes and my dog gets so excited when it’s delivered! We love the monthly themes and the variety in the boxes! The treats are yummy and the toys are so much fun! We would recommend Wufwuf to all of our friends! We love it!
July 22, 2022
Unprompted review
Reply from WUFWUF
Hi Shannon,
Thank you for your kind words and support! We strive to make our Wufwuf family happy and provide a box of fun themed goodies every month. If you ever have any questions or concerns please feel free to reach out to us via social media or wuf@wufwuf.co.uk and we will happily help.
Kind regards,
Jodie - Wufwuf Team
Shona loves Wufwuf
Been collecting wufwuf boxes for several months now, and so far, Shona, my staffie, has no complaints. She loves her toys too.
July 22, 2022
Unprompted review
Reply from WUFWUF
Hi James,
We are so happy that Shona loves her monthly box of exciting themed goodies! If you ever have any questions or concerns please feel free to reach out to us via social media or wuf@wufwuf.co.uk and we will happily help.
Kind Regards,
Jodie - Wufwuf Team
Absolutely gorgeous boxes😍
Absolutely gorgeous boxes😍 , Luna loves hers and enjoys playing with the toys that came in the box , the service and communication is great , you definitely won’t be disappointed by WUFWUF boxes !!!
July 22, 2022
Unprompted review
Reply from WUFWUF
Hi Barbara,
Thank you for your lovely support and we are so glad you have been happy with our services! If you ever have any questions or concerns please feel free to reach out to us via social media or wuf@wufwuf.co.uk and we will happily help.
Kind regards,
Jodie - Wufwuf Team
Appalling service they just ignore you
I moved house. I informed them. They did not acknowledge my email nor respond. They do not reply to emails. There is no telephone number. The live chat produces o response, contact us produces no response. There is no way of cancelling once you sign up and they ignore any requests to cancel it.
July 14, 2022
Unprompted review
Reply from WUFWUF
Hello Reb,
I am so sorry to hear that you have experienced such an inconvenience. I could only imagine how frustrating you must have felt. The wishes of our customers have the utmost importance to us and if cancelling is your wish, we could help you with it as cancelling it is as easy as subscribing to Wufwuf. We are terribly sorry for causing you such trouble but we are unable to find any e-mails or contact forms coming from you. Of course, there is a possibility of they never being delivered to us or we absentmindedly missed them among other mails. If you could be so kind and reach out to us via e-mail to wuf@wufwuf.co.uk we could do everything in our power to help you.
Kind regards,
Tamara from Wufwuf Team
Had several boxes through the years -
Had several boxes through the years for my dog, and loved every single one of them. Adorable themes, great quality products, and even their Wuff Magazine has helpful tips and recipes.
They have been great at pausing subscriptions when needed, so there's a lot of flexibility and you usually get tempting offers to resume your subscription when they have special offers on.
Love their team & my dog loves their stuff!
July 13, 2022
Unprompted review
Reply from WUFWUF
Hi Jack & Ana,
Thank you so much for your lovely feedback! The Wufwuf team strive to provide the best support we can provide for our wonderful Wuf Family, so we are happy to hear that you and your pup have been pleased with our products and service!
Kindest regards,
Jodie - Wufwuf Team
Such excitement each month when the Wuf…
Such excitement each month when the Wuf box is delivered!
Very rarely is there a toy or nibble that isn't loved by our dogs
They now know the box and that the arrival means fun, I highly recommend the wuf box
July 4, 2022
Unprompted review
Reply from WUFWUF
Hi Tamara,
Thank you so much for your lovely review! I just wanted to add one more little thing! Whenever you have an unpleasant experience with your items, you can always get in touch with us by sending an email to wuf@wufwuf.co.uk or via DMs on social media!
Our boxes are customizable and we love to hear your idea to be able to deliver a better WufWuf experience!
Take care for now,
Emma.
Amazing service
Amazing service, every month they never fail. Amazing subscription. Your dog/s won't be disappointed
July 1, 2022
Unprompted review
Reply from WUFWUF
Hello there!
Thank you so much for your exciting words! The value that you add to our WufWuf family is priceless for us and this is what keeps us going every day! We will be working hard to make dogs and their humans happy.
Kind regards,
Emma.
I ordered this in December thinking I…
I ordered this in December thinking I may do it as a once off purchase and not continue subscription. However was so impressed with the toys and treats that I have continued. Great value for money and more importantly my puppy is so excited when it arrives and loves it. So creative and love to see each month what the feature is. Thank you
July 1, 2022
Unprompted review
Reply from WUFWUF
Hello Fiona,
First of all, a big thank you! As you already know, we are just a group of simple dog owners who always keep the idea of making dogs and their human families happy! This is amazing for our team to hear about the WufWuf experience you have every month.
Have an amazing day,
Emma.
Great service
Great service. Wufwuf were happy to cater the boxes to my dogs preferences and diet. He's a small dog and finding toys the perfect size can be tricky. They've helped us find a few new options he loves (I have the extra toy option on his subscription). Their own brand treats have been a huge success for this fussy boy and actually smell nice.
Gatsby is pretty gentle with his toys and prefers interactive play with me so I can't comment on general durability for more typical dogs. They have an option for them though.
I love the different themes and unique toys. I feel it's really good value and I like that we both get a surprise opening the box. He knows it's his box and gets excited when it arrives. i think I can definitely say he appreciates it.
We once had a delivery issue and customer services were superb. I highly recommend wufwuf
July 1, 2022
Unprompted review
Reply from WUFWUF
Hi Stacey,
Thank you so much for your lovely feedback! We strive to make our Wufwuf Family as happy as possible and caring for every pups needs. We greatly appreciate your support and we are so happy that your furry friend loves their box of goodies!
Kindest regards,
Jodie - Wufwuf Team
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