WUFWUF Reviews 433

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I subscribed a couple of years ago and it was absolutely fantastic. Brilliant, engaging themes every month, it felt like a lot of love went into the business. I had a while off and just resubscribed a... See more

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Rated 5 out of 5 stars

The most gorgeous monthly boxes arrive much to Betsi-bears delight!! Very imaginative toys, amazingly different to anything you would be able to buy in a pet store….. Beautiful made and superb... See more

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Rated 5 out of 5 stars

Great products, great service! My two labrador puppies love recieving their monthly Wufwuf box. Each box is full of a wide range of interesting toys and tasty treats that keep my two little ones occu... See more

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Rated 3 out of 5 stars

Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the F... See more

Company replied

Company details

  1. Pet Store

Written by the company

Monthly JOY box for your dog! WufWuf is based in London / U.K. We ship to all E.U. countries.WufWuf was born from the minds of loving dog owners just like you who face the same struggle all pet-lovers do: we don’t always have the time or energy to give to our dogs… And since our pets are our family, the guilt that comes with that can be pretty devastating. We’re all dog-parents here at WufWuf, so we know the struggle ALL too well. The solution most of us think of is to give them stimulating toys, treats, and chews that will keep them busy while we’re away--right? The trouble is the time and effort it takes to research - and then go find - toys and chews that are SAFE and HEALTHY… Not to mention the strain it puts on our wallets, especially if your dog is particularly… enthusiastic about toys. We decided we needed an easier way to keep our dogs happy. WufWuf was founded not only to make it EFFORTLESS for you to provide the best products for your dog, but also to make it easier to afford. This makes it simpler than ever to consistently provide stimulation for your furry family member while you’re away - resulting in a healthier, happier dog! By always choosing quality items to send in your monthly box, our mission is to ensure all you need to worry about is enjoying your WufWuf delivery with your pup.


Contact info

3.6

Average

TrustScore 3.5 out of 5

433 reviews

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Rated 5 out of 5 stars

They have such a fun variety of toys

They have such a fun variety of toys! The monthly boxes are a must for any playful pup!! I was very impressed with everything that was sent. And the customer service is excellent!

March 11, 2022
Unprompted review
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Reply from WUFWUF

Hi Jessamyn,

Thank you so much for your wonderful support and your lovely feedback! We are so happy that you have been happy with our products and service so far! Feel free to contact us if you have any enquiries or are in need of help and we will gladly assist you!

Kind regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

I couldn't recommend Wufwuf enough

I couldn't recommend Wufwuf enough! The toys and treats are always great, and fantastic value for money. My dog gets super excited every time a new box arrives! I've spoken to customer service multiple times, and they're always quick to respond and really helpful!

March 11, 2022
Unprompted review
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Reply from WUFWUF

Hi Rich,

Thank you for your wonderful feedback and we are glad to hear that your furry friend has been loving their boxes of goodies every month! We do our best to make sure our Wuf family are happy and satisfied. Please feel free to message us anytime if you have any enquires or are in need of assistance.

Kindest regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

My mini schnauzer loves her WufWuf box

My mini schnauzer loves her WufWuf box. Always really creative themes and great selection of items. Would highly recommend if you want to treat your dog.

March 11, 2022
Unprompted review
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Reply from WUFWUF

Hi Sarah,

Thank you so much for your lovely support! We strive to make our boxes exciting for our furry friends to enjoy, and we are happy to hear your pup loves her goodies!

Kind regards,

Jodie - Wufwuf Team

Rated 4 out of 5 stars

Love receiving our doggies wufwuf box…

Love receiving our doggies wufwuf box every month. They help to open it and don't give me chance to see what's inside before running off with a new toy or chew. Brilliant value for money and the toys are excellent.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hi Melanie,

We really appreciate your lovely feedback and it's wonderful to hear your furry friends are excited to grab their goodies as soon as they open their monthly surprise box.

Kind regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

Fabulous

My 13 1/2 year old Westie loves his monthly box. It’s brilliant as it’s catered around him and his allergies. When you sign up, you list all their likes and dislikes, and any foods they can’t have. My boy gets lots of his favourite treats and they are all high quality treats too, no nasties in them. The toys and games are also really great, and of a very high quality too. I get just as excited as him to see what he gets each month. The monthly booklet is great, full of lots of helpful advise, recipes and tips. I am so glad I found WufWuf, definitely worth signing up to.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Jodee,

Thank you sooo much for your lovely words, they just made my day. The key to our joy is having such lovely family members like you, for that we are truly lucky and grateful. Seeing our family members happy gives us a new incentive to do better for them, so if you are happy with our boxes it is partly thanks to you. We are always here to help you if you or your lovely dog needs anything.

Best regards,
Tamara from Customer Experience Team

Rated 5 out of 5 stars

Super, super product!

Our beautiful Mistie absolutely loves her monthly goody box. All the toys are of amazing quality and there hasn’t been a treato she hasn’t liked. I really enjoy the magazine it is full of interesting useful facts and the recipes are great. It is also great value for money and the service is superb!

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Stephanie,

You could not believe how exhilarated it made me to hear that dear Mistie is a happy family member. Hearing that you are happy with every aspect of our boxes makes us even happier. We are truly grateful for your invaluable feedback. Please give crushing hugs and ginormous kisses to dear Mistie on our behalf and do not hesitate to contact us even for a second if you need any help from us.🥰

All the best,
Tamara from Customer Experience Team🐾

Rated 5 out of 5 stars

Oscar loves his box!

Oscar loves his box! He had so much fun playing with the toys since they had a squeaker and "crinkly" noises in them, he spent hours playing with them. Treats are perfect size for him and great for training. So many to choose from! Oscar was delighted. Such a lovely company ❤

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Oscar,

Words fail to describe how happy we are to hear that you liked our boxes. ❤ Considering every need of yours is what makes us our job -if you really wish to call this joyous endeavour of ours as one- so special and we love our job and our family members. We always wish to hear good news from you but if you need any help of ours our Customer Experience team would be more than happy to help you.

Kind regards,
Tamara from Customer Experience Team🐾

Rated 5 out of 5 stars

Merlin,Frodo and Chip can’t wait to…

Merlin,Frodo and Chip can’t wait to open the box when it come they recognise it now lol

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hi there,

We are overjoyed beyond imagination to hear that dear Merlin, Frodo and Chip is happy with our box. Hope this MAGICAL adventure of ours would last long and healthy years.

Cheers,
Tamara from Customer Experience

Rated 5 out of 5 stars

Everitime that the box arrive is a full…

Everitime that the box arrive is a full Joy for our dog and for us too. The producets are excellnet and the WUF WUF Team are alweys very kind. We are 110% satisfy and we have 2 accounts one for our mayesty the Corgi and the other for my father's gaiant Labrador !

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Federico,we are over the moon to hear that you and your father like our boxes. 🥰 Lady luck must be on our side as we have such amazing family members. Hearing that you are happy is the best award we could ever hope for. Hope you, dear Majesty, your father and his lovely Labrador would have wonderful, long and healthy years.

Kind regards,
Tamara from Customer Experience Team🐾

Rated 5 out of 5 stars

Lilly LOVES her wuf wuf boxes and as a…

Lilly LOVES her wuf wuf boxes and as a old girl its really giving her a lift each month to receive them, she know things every box that comes contains her new toys lol
Only once had to contact customer services and they replied straight back and were lovely and really helpful

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hi Sandy, thank you so much for your priceless feedback! This is the best part of our job, knowing that we have the chance to make a dog's day, every day! Please give Lilly some kisses from WufWuf team. She very well deserved it!

Cheers!
Emma from Customer Experience

Rated 5 out of 5 stars

Amazing company with high quality products!!

My dog looooves her boxes every month, and I’m also very excited to get them. The products are extremely high quality and diverse!
They really know what dogs love!

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hi Tal, thanks for the lovely feedback! The secret ingredient is our endless love for all dogs of this crazy planet! It's also great to hear that we can boost a human's mood at the same time! I would wuf that! Wuf!

Best,
Emma from Cus. Experience Team🐾

Rated 3 out of 5 stars

Micky enjoys receiving his box every…

Micky enjoys receiving his box every month but unfortunately he destroys the toys in less than 5 minutes. I get the tougher box for chewers but I don't find it much different from the normal one. Soft toys are no good for him as he will try to eat the pieces that he chews off. 10 seconds in and I have to take them off him leaving one disappointed dog looking at me as though I have taken a body part!

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Mary, thank you for sharing your valuable feedback. Occasionaly, we put toys in our Power Chewer boxes that are covered in fabric but harder than in standard boxes, which is sometimes necessary to enhance the theme. However, it looks like dear Micky needs more durable toys. You can be sure that you will see only such toys in your next boxes. 🙂

Kisses and hugs to Micky!

Kind Regards,
Daphne from Customer Experience Team🐾

Rated 5 out of 5 stars

Treat your dog they will thank you

Really good value toys and treats for the price. My dog now recognises the box and gets very annoyed if we don’t open it straight away.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hello Richard, thank you so much for your beautiful feedback! Could you please promise me to open your dog's box straight away? I am on the dog's side as always! Take care and stay pawsome!🙂

Emma from Customer Experience Team

Rated 5 out of 5 stars

WUF WUF are by far the best monthly…

WUF WUF are by far the best monthly subscription box out there
Not only do you get a quick friendly professional service but our monthly box is FULL of top quality treats, toys & goodies including a monthly magazine & monthly theme. Treats are healthy and our dogs absolutely LOVE their toys each month, toys that actually last too! Highly recommended

March 10, 2022
Unprompted review
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Reply from WUFWUF

Thank you for your excellent review, Vicky! We feel so lucky to have a family member like you. 🥰

Cheers!
Ada from Cus. Experience Team

Rated 5 out of 5 stars

Amazing products

Fabulous products every month. Toys last 95% of the time, always make the dog happy. Plenty of emails to send discounts for the wufwuf shop for very high standard products that are also needed for the dog and I'm happy they come out with new and better products for us to use.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hello Elora, thank you so much for your time and your wonderful feedback. It is priceless for our team to hear that our hard work pays off and we are really able to make things effortless and affordable for dogs and their humans. We appreciate your loyalty to your WufWuf family.

All the best,
Emma from Customer Experience 🐾

Rated 4 out of 5 stars

My 2 young labs have to share a wuf wuf…

My 2 young labs have to share a wuf wuf box as I’m too mean to buy them one each! Have to say that doesn’t spoil their enjoyment though, they absolutely love getting a treat each month! Good value for money and things I probably wouldn’t choose in a shop - so good variety! No problems so far!

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hi Jayce,

Thank you for your lovely feedback! We are so happy to hear your pups are enjoying their variety of goodies!

Kind regards,

Jodie - Wufwuf Team

Rated 3 out of 5 stars

I have been using wufwuf for over a…

I have been using wufwuf for over a year. Started off amazing, lots of variety and Fun themes. Costomer service is near perfect.
However i feel the boxes have lost there magic. How many toys does one dog need?.
The boxes feel repetitive and The treats are repetitive and although my dog likes them its nothing i cant get elsewhere.
He loves the more interactive toys, the lettuce bowl is his absolute favourite of all time however I would love more usefull items like the travel bowl.
Or manybe some fun things like bow ties ect.
I feel it could be better and i am starting to think of canceling especially as the price of everything goes up.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Bethanie, thank you for sharing your valuable feedback. It is very important to us that all our Wufwuf family members are as happy with their boxes as they were on the first day. I'd like to assure you that your suggestions will be shared with our creative team and we'll see what we can do for the next boxes. We hope we can make you and dear Mitta happy again.🙂❤


All the best!
Daphne from Customer experience.

Rated 5 out of 5 stars

Willow loves her Wufwuf boxes

Willow has been getting her WufWuf box for over a year now and she absolutely loves them, she knows the box as soon as the postie hands it over! The treats are always great and good quality and the toys are always so much fun and different! We absolutely love the different themes for different times of the year and it's lovely that you do a Christmas box as Willow opens it on Christmas day! I remember just thinking I'd get her one box and see how it goes... Over a year later and she hasn't missed one box 😂 I've also bought our family members dogs a box for special occasions too!
We absolutely love Wufwuf 💜🐾

March 10, 2022
Unprompted review
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Reply from WUFWUF

Hi Beccy, thank you for your amazing review! We greatly appreciate your time to leave this comment. We love you and dear Willow, too!!😊❤️❤️

Cheers!
Jodie - Wufwuf Team

Rated 3 out of 5 stars

Bit disappointed

Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the February box, despite paying for it. We missed the delivery and couldn't get it redelivered as we had no tracking number. Did try to contact WUFWUF but got no response. Really disappointed in the service. If it happens again, we will probably cancel the subscription.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Toni, thank you for your valuable review. We are very sorry to hear that your February box has not arrived yet and we would love to assist you quickly with this. Unfortunately, it seems that your previous message did not reach us. May we ask you to contact us via email at wuf@wufwuf.co.uk so that we can access your subscription information?

Kind Regards,
Daphne from Customer Experience team.

Rated 4 out of 5 stars

Started great but lower quality recently

At first, the boxes were great. My dog likes to try to tear the soft toys apart so they tend not to last very long - but that is to be expected. He likes the treats generally. Lately, however, the boxes have felt a little sparse and a little Same-y. The treats are often duplicated and the quality seems to be reducing which is a real shame. We tried the power chewer for a while but my dog just wasn’t interested in the toys. For the money, I think I’m just a little disappointed with the last few boxes - maybe Christmas onwards - because the overall quality seems to have dipped for whatever reason.

March 10, 2022
Unprompted review
WUFWUF logo

Reply from WUFWUF

Dear David, thank you very much for your evaluation and valuable feedback. We put a lot of thought into the design of our toys and only work with suppliers that we are sure of the quality of the materials they use, but I think we failed to make you happy. :( May we ask you to contact us via our email wuf@wufwuf.co.uk? We will try our best to find a suitable solution.

Kind regards,
Daphne from Customer Experience Team🐾

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