WUFWUF Reviews 433

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I subscribed a couple of years ago and it was absolutely fantastic. Brilliant, engaging themes every month, it felt like a lot of love went into the business. I had a while off and just resubscribed a... See more

Company replied

Rated 5 out of 5 stars

The most gorgeous monthly boxes arrive much to Betsi-bears delight!! Very imaginative toys, amazingly different to anything you would be able to buy in a pet store….. Beautiful made and superb... See more

Company replied

Rated 5 out of 5 stars

Great products, great service! My two labrador puppies love recieving their monthly Wufwuf box. Each box is full of a wide range of interesting toys and tasty treats that keep my two little ones occu... See more

Company replied

Rated 3 out of 5 stars

Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the F... See more

Company replied

Company details

  1. Pet Store

Written by the company

Monthly JOY box for your dog! WufWuf is based in London / U.K. We ship to all E.U. countries.WufWuf was born from the minds of loving dog owners just like you who face the same struggle all pet-lovers do: we don’t always have the time or energy to give to our dogs… And since our pets are our family, the guilt that comes with that can be pretty devastating. We’re all dog-parents here at WufWuf, so we know the struggle ALL too well. The solution most of us think of is to give them stimulating toys, treats, and chews that will keep them busy while we’re away--right? The trouble is the time and effort it takes to research - and then go find - toys and chews that are SAFE and HEALTHY… Not to mention the strain it puts on our wallets, especially if your dog is particularly… enthusiastic about toys. We decided we needed an easier way to keep our dogs happy. WufWuf was founded not only to make it EFFORTLESS for you to provide the best products for your dog, but also to make it easier to afford. This makes it simpler than ever to consistently provide stimulation for your furry family member while you’re away - resulting in a healthier, happier dog! By always choosing quality items to send in your monthly box, our mission is to ensure all you need to worry about is enjoying your WufWuf delivery with your pup.


Contact info

3.6

Average

TrustScore 3.5 out of 5

433 reviews

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Rated 4 out of 5 stars

WufWuf Box Review (since2020)

Oscar my Cavalier King Charles Spaniel, get super excited when his WufWuf Box comes! For the most part the contents of what’s in the box is great Oscar loves food so doesn’t really matter what treats are in there he’ll eat them, but sometimes with the toys it can be hit and miss.

I do think WufWuf could be a little more creative with the choice of themes they choose to do, as nearly every month has some event or occasion.

March 10, 2022
Unprompted review
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Reply from WUFWUF

Dear Jessica, it's nice to hear that you are satisfied with our service. 🙂

Our creative team prepares themes for special occasions and different beauties that we find worth celebrating, but I want you to know that we are also open to exciting ideas from our valued family members like you. Please do not hesitate to contact us for your suggestions. Our e-mail address is wuf@wufwuf.co.uk.

Lots of kisses and hugs to dear Oscar!☺❤❤

Cheers!
Daphne from Customer Experience Team🐾


Rated 5 out of 5 stars

My boy

My boy, Gary absolutely loves the treats that come every month and the toys keeps him entertained for hours

March 10, 2022
Unprompted review
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Reply from WUFWUF

Thank you for your lovely review, Charlotte. We're glad to hear dear Gary loves his boxes. Sending big hugs to him. 🥰🐾

All the best!
Daphne from Customer Experience Team🐾

Rated 5 out of 5 stars

We absolutely love our wufwuf boxes

We absolutely love our wufwuf boxes! I’m honestly not sure who gets more excited when it turns up, me or the dog. The toys don’t tend to last very long with two German shepherds tugging them but for us it’s perfect because they get replaced with new toys every month and it means we don’t horde hundreds of dog toys! I’ve recommended to everyone I know who owns a dog and they love it too!

March 10, 2022
Unprompted review
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Reply from WUFWUF

Thank you for your amazing review, Hannah!🥰 What are toys for anyway, right? 😉 Sending our love to your lovely pooches!

All the best,
Daphne from Customer Experince.🐾

Rated 5 out of 5 stars

Amazing, thank you!

My boy, Cooper loves his WufWuf box!
The treats are yummy & not ultra processed (he gets an upset tummy with so many brands but these are perfect)!
The toys are super sweet and can (so far) withstand him & his cousin playing tug of war!
The variety is fantastic.
And customer service are so helpful! Really impressed. Thank you!

February 28, 2022
Unprompted review
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Reply from WUFWUF

Hi Jemma,

Thank you for your lovely feedback and we are so happy that Cooper loves his box of goodies! We greatly appreciate your kind words as it helps us improve our products and service.

Have a lovely day to you and Cooper! :)

Kind regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

Amazing

Amazing! I had a few enquiries about the extra free box as it was not added to my order - I then added another box (power chewed) I messaged wuff and they have kindly sent me not one box by two. Great customer service. I said that my dogs like to destroy toys and they have left a note to suggest strong toys which is amazing! Very highly recommended

February 17, 2022
Unprompted review
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Reply from WUFWUF

Hi Chloe,

Thank you for your lovely feedback! We strive to give the best satisfactory service to our wonderful Wuf family. Hope your pups enjoy their goodies!

Kind regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

Absolutely love our Wufwuf boxes

Absolutely love our Wufwuf boxes! My dog really enjoys all the treats and the toys are unique which is great. We love the themes as it's just as fun for the owner as well as the dog!

February 11, 2022
Unprompted review
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Reply from WUFWUF

Hi Martha,

Thank you so much for your lovely feedback! We strive to not only give the best satisfactory service to our loyal customers, but also provide excitement and joy to your pup!

Hope you have a lovely day!

Kind regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

Lovely box, helpful service

The box was lovely - a real variety of things, plus customer service were really helpful. Look forward to next month's delivery.

February 11, 2022
Unprompted review
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Reply from WUFWUF

Hi Alex,

Thank you for your lovely support! We greatly appreciate your feedback as it not only helps us improve our products and service, but also helps bringing joy to your canine friends!

Have a wonderful day!

Kind regards,

Jodie - Wufwuf Team

Rated 1 out of 5 stars

terrible communication

got the first box for a half price with the promotion but decided not to keep the subscription as the quality of toys did not meet our expectation (a toy was ripped in a week by a 4kg poodle) however my payment was taken for the second box without being told from anyone, unlike other subscription services? queried with the customer services and they said it is monthly recurring every 7th regardless of the date you join when the subscription confirmation clearly states that my next invoice will be 23/02, and said that might be a glitch or typo 😂 ridiculous!

February 9, 2022
Unprompted review
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Reply from WUFWUF

Hi Areum,

We are so sorry that you feel disappointed with the quality of the toys. Your feedback is really important to us as it helps us improve our products and service. One of my collages from the customer service team will be reaching out to you via email to resolve this issue.

Kind regards,

Jodie - Customer support team

Rated 5 out of 5 stars

Best EU dog box I've found

I've been subscribed for 3 months now and I'm loving the WufWufbox. Living in Belgium, I have been struggling to find a high-quality box delivering in my country until WufWuf informed me they now had an office in the EU! I love the box themes, all the toys have a great hit for my dog and the best is that I discovered a treat brand that my dog is CRAZY about. They've been of great help for my recall training as he'd do anything to have some. Last but not least, I recycle the box as a cat bed, and the whole family is delighted. Thanks Wufwuf!

January 26, 2022
Unprompted review
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Reply from WUFWUF

Hi Jade!

Thank you for your wonderful feedback and we are so happy your pup goes crazy for their goodies!

Kind regards,

Jodie - Wufwuf Team

Rated 5 out of 5 stars

An amazing experience

I visited the shop this weekend and I must say I was so positively surprised. They have an amazing selection of things and my cavalier puppy just loved it there. I got several things and my puppy also got a treat for free which was so nice of them! 100% recommend this place

January 16, 2022
Unprompted review
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Reply from WUFWUF

Hi Marta, thank you so much for this pawsome review and recommendation wufwufshop.co.uk. ❤️🐾 We'd love to welcome you back very soon.🐶

Cheers!
Ada from Customer Experience Team

Rated 3 out of 5 stars

It's Ok

Love the ideas and theme choices. December box was good, snuffle mat is great for dogs who are into that sort of thing but it's at the bottom of the toy box for us. Both my dogs have a chicken allergy and all the treats received have been tailored which is brilliant. Was super excited for this months theme but my dog held the main "mad hatter" toy in his mouth and it burst open - didn't even pop at the seam just straight through the middle, stuffing everywhere. Don't know who was more upset my wallet or the dog.
The toy quality just lets the box down, I would rather pick out a single high quality toy each for them that will last months rather than subscribe £18 a month for some toys that don't.

January 12, 2022
Unprompted review
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Reply from WUFWUF

Hi Coco, thank you for your valuable review. We're glad to hear you've been pleased with our service but we'd really love to have more details on your experience with the shredded toy and to compensate for this inconvenience. Would you please reach out via email at wuf@wufwuf.co.uk or live chat on our website?

Kind Regards,
Daphne from Customer Experience Team

Rated 3 out of 5 stars

I am hoping the January box is back to…

I am hoping the January box is back to its normal standard, as the Christmas box was a great disappointment. The snufflemat ended up being used as additional bedding and the squeaky toy was very poor quality and quickly shredded.
I have seen from other reviews that I am not the only person disappointed with the December box.
Fingers crossed for January.

January 10, 2022
Unprompted review
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Reply from WUFWUF

Hi Ellen,
Thank you for your valuable feedback and we are so sorry that you were disappointed with our Christmas box. We will reach out to you soon to resolve this issue.

Kind regards,

Jodie from Wufwuf Team

Rated 5 out of 5 stars

Excellent Customer Service

Was very disappointed with the Christmas box compared to previous boxes. I appreciate my puppy is not going to love everything in every box but with it being Christmas I thought it would be better than it was. However after contacting wufwuf through the online chat they went out of their way to assist me. I now have a very happy puppy. Their Customer Service is excellent.

December 17, 2021
Unprompted review
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Reply from WUFWUF

Hi Karen,

Thank you for your valuable feedback! We strive to give our Wufwuf family the best customer service we can provide and we are glad we were able to make your puppy happy!

Kind regards,

Jodie - Wufwuf team 🐾

Rated 5 out of 5 stars

3 boxes in and really impressed with the quality and customer service!

We've had 3 boxes for our now 11 month old Lab and been really pleased with the content of all of them. I've been impressed with the quality of everything we've had so far, but our Reggie isn't much of a chewer when it comes to plush toys. If you have a dog that likes to rip stuff to shreds then I can't see some of the items lasting that long but isn't that the point of a dog toy? Something they're allowed to shred so they leave your favourite shoes alone ;-). One of Reggie's favourite items has been the flashing UFO ball from our October box, we were really disappointed when it stopped working after just 6 weeks but we contacted WufWuf and they sent us a replacement along with an extra packet treats as well, great customer service! He loves the treats too and so far each box has been a different flavour so good variety. The Christmas snuffle mat in our latest box was a bit hit and he looks adorable in his Christmas bandana. So far I'm really impressed, would definitely recommend!

December 17, 2021
Unprompted review
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Reply from WUFWUF

Hi K Barber,

Thank you so much for your wonderful feedback! We are so happy that Reggie loves his UFO ball and all his goodies! Sometimes our canine friends need to release their energy, even if that means tearing their toys haha. We are glad that we have been helpful to you and Reggie and if there is ever a issue please do not hesitate to contact us!

Kind regards,

Jodie - Wufwuf team 🐾

Rated 3 out of 5 stars

Disappointed lately

I’ve had these for quite a few months now for my dogs, we get 2 wuff wuff boxes and 2 power chewer boxes. I also order additional boxes occasionally as gifts. They can be a little hit and miss but overall are ok and the dogs always get excited.
However the most recent power chewer was just a box of left over Halloween treats, no toys, that we had already received in the Halloween box in October (except in October we also got a toy and bandana!). It was not worth the money and I requested a refund.
I have also noticed that the bags of treats have become very ‘samey’ the same treats every month with no excitement or variety. In our last box all the bags of treats were exactly the same which was disappointing and boring. I get that maybe there are supply issues but the price is still the same and it’s starting to get not worth it.

December 17, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Hi Sarah,

Thank you for your feedback and we are sorry to hear you are not satisfied with the quality of our items. We try our best to include a variety of toys and treats in our boxes which includes our manufactured goodies. Your input is very important to us and we want to make it up to you.

If you contact us on wuf@wufwuf.co.uk we can further discuss this issue and we will try our best to help you in any way we can.

Hope to hear from you soon!

Kind regards,

Jodie - Wufwuf team 🐾

Rated 3 out of 5 stars

Bit disappointed in Christmas box

Bit disappointed in Christmas box. My 2.5yr old sprocker not bothered at all about interactive Xmas tree. Loved the previous boxes.

December 16, 2021
Unprompted review
WUFWUF logo

Reply from WUFWUF

Hi Denise, We are sorry that you are dissatisfied with the Xmas box. If it's okay with you we would love to send you a replacement Wufwuf box to make it up to you. :)

Kind regards,


Jodie - Wufwuf team 🐾

Rated 5 out of 5 stars

Another great themed box

Another great themed box. My cockapoo Cassie loves it when the postie brings her box and she can't wait to see what's inside.

December 15, 2021
Unprompted review
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Reply from WUFWUF

Hi Catherine,

Thank you so much for your lovely feedback! So glad Cassie loves our boxes!

Kind regards,

Jodie - Wufwuf team 🐾

Rated 5 out of 5 stars

Another great box

Another great box, thank you!

December 15, 2021
Unprompted review
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Reply from WUFWUF

Hi Mrs Straughan,

It's our pleasure! Thank you so much for your wonderful support!

Kind regards,


Jodie - Wufwuf team 🐾

Rated 5 out of 5 stars

Interesting toys and yummy treats

My little dog looks forward to receiving her wuf wuf boxes each month
They have interesting toys which keep her occupied
And yummy treats which she loves
Have been very happy with everything so far from wuf wuf
The toys and treats are good quality
And i think the boxes are great value for money
Fast dispatch, and good communication
Will definitely continue receiving the boxes each month

December 15, 2021
Unprompted review
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Reply from WUFWUF

Hi Emma,

Thank you so much for your valuable feedback! We greatly appreciate your lovely review and we are happy to hear your pup loves our box of goodies!

Best wishes,

Jodie - Wufwuf team 🐾

Rated 5 out of 5 stars

Great treat for your furbaby

Great treat for your furbaby. My puppy absolutely loves his toy and treats every month

December 14, 2021
Unprompted review
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Reply from WUFWUF

Hi Les,

Thank you for your lovely feedback! It's wonderful to hear that your pup enjoys his treats and toys!

Kind regards,

Jodie - Wufwuf team 🐾

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