WuKong Education Reviews 

1,050
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and teachers for their patience, engaging teaching styles, and ability to make learning fun and effective, leading to significant skill improvements. The user experience is often highlighted as smooth and interactive, with many appreciating the well-planned lessons and supportive environment. Customer service also receives commendation for professionalism, excellent communication, and helpfulness. However, some customers noted concerns regarding sales tactics, feeling pressured into purchases or experiencing pushy approaches. A few people also felt that customer service could be slow to respond or did not always listen effectively, leading to disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the teachers for being helpful, patient,... See more

User experience

Consumers find the user experience to be largely positive, with many praising the engaging and interactive... See more

Service

Users describe ambiguous interactions with service, with some customers reporting very good, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with the learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 5 year old daughter absolutely loves her weekly Wukong lessons, she's made so much progress and has already had her first cognia certificate within 1 year. It's also great for a long time learner l... See more

Company replied

Rated 5 out of 5 stars

Such caring, kind, motivating and patient teachers, making Mandarin learning so fun and exciting for our little ones! Love the music, games, stories and cartoons! Easy to use app, easy to review and p... See more

Company replied

Rated 5 out of 5 stars

SO far we have really enjoyed the experience with the WuKong app. We are just at lesson 3 and tomorrow lesson 4. We were hoping the teacher would challenge our child more but she continues to reach ou... See more

Company replied

Rated 5 out of 5 stars

We’ve been with WuKong for over a year for English ELA, and my child’s writing and reading skills have improved so much. The teacher is really supportive, always offering personalized help when needed... See more

Company replied


Company details

  1. Educational Institution

Written by the company

Headquartered in Silicon Valley, WuKong Education is the premier online education provider for students 3- to 18-years old. Since 2016, WuKong Education has been the first choice for families who want to provide their children with language and mathematics skills for future success in the 21st century. With more than 4,500 teachers around the globe and a dedicated curriculum team developing original courses for the platform, WuKong Education brings the best of online live classes and self-paced learning together in a single, interactive, engaging platform that is available anytime, anywhere. WuKong Education is dedicated to igniting children's passion for lifelong learning. WuKong Education teachers, high-quality courses, and concierge-level service make WuKong Education the right choice for more than 300,000 families in 118 countries and regions. WuKong Education: Unleash your inner genius.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,050)

254 reviews in the last 12 months

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Rated 4 out of 5 stars
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are glad to hear that your son is having a positive experience with us. We will continue to do our best to make every lesson engaging and meaningful for him.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are delighted to hear that your child is enjoying the lessons so much. We truly appreciate your trust and remain committed to providing an engaging and enjoyable learning experience.

Best regards,
WuKong Customer Support Team

Rated 1 out of 5 stars

Make sure that you can get the teacher…

Make sure that you can get the teacher you want before committing - was promised to arrange for the same teacher whom we trialed with but was told unable to do so right after payment. Disappointing.

June 21, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for your feedback. We apologize for the issue with the teacher arrangement. We have already shared your feedback with the relevant team, and they will follow up on the matter as soon as possible.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

My kid really like the one on one…

My kid really like the one on one Chinese lessons since day one.

June 14, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing this with us. We are delighted to hear that your child has enjoyed the Chinese lessons from the very beginning. Your trust in us means a great deal. We will keep doing our best to make every lesson just as enjoyable and rewarding.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Company updated their system to make…

Company updated their system to make learning experience more easier. Teachers are professional.

June 12, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are glad to hear that you are satisfied with our system and our teachers. Your trust and recognition inspire us to keep delivering thoughtful and supportive learning experiences. We look forward to continuing this wonderful journey with your family.

Best regards,
WuKong Customer Support Team

Rated 2 out of 5 stars

Platform used

Platform used. Wukong should provide a platform where students and teachers can share, edit files and collaborate simultaneously. Students should be able to use platforms more similar to Zoom or Teams and not confined to the Wukong platform. This is a turnoff unless parents don't have what other options are available.

June 18, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are sorry to hear that our platform did not meet your expectations. We have shared your feedback with the relevant team for review. We appreciate your comments and remain committed to continuously improving the learning experience for our students and families.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for your kind words. We are delighted to hear that you have had a positive experience with us. We look forward to continuing to be part of your family’s learning journey.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Excellent communications and the tutor…

Excellent communications and the tutor explained everything in great details. The teacher is very professional and patient. The learning materials are designed very suitable for my kids' current level.

June 12, 2026
WuKong Education logo

Reply from WuKong Education

Dear Kejia,

Thank you for sharing your feedback. We are delighted to hear that you have had a positive experience with both our teaching and communication. It is also wonderful to know that the lessons and learning materials are well suited to your children’s learning needs. We truly appreciate your trust and remain committed to providing high-quality learning experiences for every student.

Best regards,
WuKong Customer Support Team

Rated 1 out of 5 stars

Salespeople are pushy and annoying

Salespeople are pushy and annoying. They called and texted me every day and sent tons of emails to sell other classes that I didn’t ask for as well. Be cautious if you don’t want your inbox to get flooded!!!

June 17, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

We appreciate your feedback and apologize for any disruption this may have caused. We have forwarded your case to the relevant team, and they will review and address it as soon as possible.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

I was able to repeat the lesson again…

I was able to repeat the lesson again with the homework. In addition, the judgment is checked digitally. This is very nice, because it allows you to master the Chinese language faster.

June 9, 2026
WuKong Education logo

Reply from WuKong Education

Dear Klunder,

Thank you for sharing your feedback. We are delighted to hear that the homework and digital learning features have been helpful in reinforcing your lessons. Supporting students with effective tools is an important part of our learning approach. We value your trust and remain committed to delivering a high-quality learning experience.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

price/ quality top

price/ quality top
efficacient in teaching my kids

June 8, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are glad to hear that you are satisfied with the value and quality of our service. We truly appreciate your support and will continue to provide high-quality learning experiences.​

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

My son took his first class last week…

My son took his first class last week and it was great, it’s so interactive that he was focused for the whole time. He is very excited to have the next class!!

June 14, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are delighted to hear that your son had such a great first class and stayed engaged throughout — that is exactly the experience we hope to create for every child. It is especially encouraging to know that he is looking forward to his next class. We value your trust and remain committed to supporting his learning journey.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Flexible scheduling great communication

Flexible scheduling great communication

June 14, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are so glad to hear that you have had a positive experience with our scheduling and communication. Your recognition means a great deal to us, and we look forward to continuing to support your child's growth and learning.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Great Customer Service for follow the…

Great Customer Service for follow the update and info sharing.

June 12, 2026
WuKong Education logo

Reply from WuKong Education

Dear Stephen,

Thank you for sharing your feedback. We are delighted to hear that you had a positive experience with our customer service team. Keeping families informed and providing timely updates are important parts of the support we strive to deliver. We deeply appreciate your trust and will continue to support you and your family with the same care and attention.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Great interaction and my kid love the…

Great interaction and my kid love the teaching methods

June 10, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you so much for your nice comment. We are so glad to hear that the interactive lessons and teaching style are a great fit for your child. Your trust and encouragement mean a great deal to us, and we will keep doing our best to support your child's learning journey.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Engagement

Engagement
Games
Checking pronunciation
Keeping Tommy interested and learning
Good balance with repetition and new words

Please use pinyin instead of characters. He doesn't read characters even for "wo jiao"

June 4, 2026
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for sharing your feedback. We are delighted to hear that Tommy enjoys the lessons and stays engaged through the interactive activities and games. We truly appreciate your comments and will continue refining our curriculum to better support our students’ needs. Thank you for your trust, and we look forward to continuing this meaningful learning journey with Tommy.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

I have been a student for Mandarin class since March 2025

I have been a student for Mandarin lessons for one year and I am impressed with the teachers that have been with me.
The teachers know what I want which was not only to learn Mandarin but also to know how the word comes about and they tried to explain whenever possible.
My current teacher Miss Becky has been with me for like 6 months and she prepares her lessons in advance. I enjoyed her lessons as it is interesting and she can converse well in English which is a big plus point for me.
Miss Joey from customer service is also very good and professional. She will try to accommodate my changes in time table as at times I have to work overtime.
Overall I am impressed and happy with the lessons

June 9, 2026
WuKong Education logo

Reply from WuKong Education

Dear Lilian,

Thank you sincerely for taking the time to share this detailed review. We are delighted that our teachers and customer service team have positively supported your learning over the past year. Your trust encourages us to keep moving forward. We are proud to be part of your learning journey and look forward to continuing to provide meaningful and high-quality experiences in the future.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Great cust service

Great cust service, teachers and user app/interface for lessons and followups.

November 2, 2025
WuKong Education logo

Reply from WuKong Education

Dear Customer,

Thank you for your kind feedback. We are delighted to hear that you have had a positive experience with our service. Providing a smooth and supportive learning experience for our students and families is always our goal. We value your trust deeply and will keep doing our best.

Best regards,
WuKong Customer Support Team

Rated 5 out of 5 stars

Good advisor and teacher.

So far, I am satisfied with the way the teacher teach my kids. The advisor also very responsive to hear my input.

May 30, 2026
WuKong Education logo

Reply from WuKong Education

Dear Yang,

Thank you for your lovely feedback. We’re glad both our teacher and advisor have met your expectations. We always strive to provide families and students with a supportive and attentive learning experience. We truly appreciate your trust and will keep doing our best.

Best regards,
WuKong Customer Support Team

Rated 1 out of 5 stars

Disappointed for the service

Disappointed for the service ! After chasing all the purchase , finally I bought 699 USD package for my daughter ,then , start quite and tow days not set up any class and no recommend teachers….. Now I frustrated to asked them to get refund , service going down …and who knows take how long can get my money back!

June 6, 2026
Unprompted review
WuKong Education logo

Reply from WuKong Education

Dear Alina,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation must have been for you and your family. We have already shared your situation with the relevant team to ensure it is reviewed promptly. We appreciate your patience and will work to address this as quickly as possible.

Best regards,
WuKong Customer Support Team

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