I bought the most beautiful flamingo themed cake for my best friend bridal shower.Black velvet responded promptly to my initial request professionally and with creative flare and sent me an an invoice... See more
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See what reviewers are saying
Ordered a cookies for a baby shower. Got nothing but rave reviews and compliments for both the design and taste! She and her team were amazing and very helpful and accommodating to getting the design... See more
Only half the order was shipped, making the whole order useless. 1-800-Bakery did try to accommodate the mistake, however, I had ordered the shipment for use on Thanksgiving and Thanksgiving had co... See more
Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered to... See more
Company details
Information provided by various external sources
Shop online for mail order delivery of cake, pastries, bread, cookies and gifts from bakeries across the USA.
Contact info
30 Church St., 01890, Winchester, United States
- 1 (877) 612-8975
- chefsteve@1-800-bakery.com
- www.1-800-bakery.com
3.6
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I used the internet to make my order
I used the internet to make my order. Computer friendly.
August 6, 2018
Unprompted review
Excellent customer service!!!
August 1, 2018
Unprompted review
My cookies are PERFECT!
My cookies are PERFECT!! I received excellent customer service. The team made suggestions and recommendations that helped my order turn out wonderfully!! The order also arrived a day early! I'm so excited and looking forward to another reason to order from them. Thank you all so much!!
July 27, 2018
Unprompted review
FANTABULOUS!
July 24, 2018
Unprompted review
This was hands down the best Black…
This was hands down the best Black forest cake I've ever had. Will be using this company again. Excellent!!
July 23, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Craig, Thanks so much for your nice comments. The Black Forest Cake is one of my favorite also.
~ Chef Steve
Sooo good!
Sooo good!
Purchased this for my mom's birthday, she's diabetic. We loved it! the only thing strange is it doesn't really have a gram cracker crust or anything, but still tastes great! Shipping was efficient and timely. Will order again for other occasions.
July 23, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Amy
Thanks so much for nice comment. The sugar free have no crusts to keep down the sugar count.
All the best, Chef Steve
Disappointed in cookie when it arrived
I ordered a birthday cookie for my son and when it arrived, the writing and decorations on the cookie were all over the place, broken in pieces. It was a disappointment to see it delivered and the frosting was not in tact.
July 22, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Melissa
I am so sorry that happened, thanks for letting us know. Will have Diane contact UPS. Would like to offer you your money back or a new cake to be sent. Please let me know which you would like at Stephen@1-800-bakery.com.
All the best, Chef Steve
My son was thrilled with his birthday…
My son was thrilled with his birthday brownie! Great service and product.
July 20, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Melinda
Thanks, Glad your son liked his birthday brownie cake. I but them up and eat a piece every few day, my favor.
~ Chef Steve
Great experience
Carol was so so nice and helpful. Was a nice experience and the kids loved the cake.
July 19, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Cin
Thanks for letting us know. I am glad we made you happy, we try hard.
~ Chef Steve
Great birthday gift!
My husband was very happy with his petite fours birthday treat!
July 16, 2018
Unprompted review
Reply from 1-800-Bakery.com
Great to hear, thanks. The petits fours make a great gift.
~ Chef Steve
The cake was delicious
July 12, 2018
Unprompted review
Reply from 1-800-Bakery.com
Carmela
Thanks, glad you enjoyed.
~ Chef Steve
Awesome coffee cake and great service
My Mother’s Birthday was on July 5th. She’s not a fan of traditional birthday cakes. She was due to be traveling on her birthday so I scheduled delivery of the cinnamon walnut coffee cake on the 9th after she returned home. Then she changed her plans. With only two days notice, 1-800-Bakery.com was able to change delivery to the 5th. As for the coffee cake, it was the best we ever ate. It was well packaged. It came with a birthday kit that included some decorations and napkins to go with the cake. Well worth the money.
July 11, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi John
Thanks so much for the nice comments. The birthday coffee cakes do make a nice gift. Glad we where able to help you, we understand how important birthday are.
~ Chef Steve
Custom Cookies
I was a little hesitant to use 1-800-Bakery. I had never heard of them but their reviews seemed promising and I needed something fast for an event my company was holding. Shortly after placing my order I received an email from Chef Stephen to confirm my delivery which I'm so glad he did because had he not I would have not gotten them in time for my event. Chef Stephen also resolved the issue to make sure I received it on time. Impressed by the customer service. Also when I received the cookies they were Beautiful. I was so impressed, and they tasted amazing. We will defiantly be using them again. Thank you.
July 6, 2018
Unprompted review
Satisfied
It took a prolonged period of time to get a live person to place the order; finally gave up & had to order through customer service... the Rep was very pleasant & helpful... Cake arrived for Fathers day in good condition; My father loved it !.
June 28, 2018
Unprompted review
I order you cake for my birthday it was…
I order you cake for my birthday it was excellent.
June 28, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Frances, Thanks for the nice comments. We love making people's birthday special.
~ Chef Steve
Birthday package was not delivered on time
The package was not delivered on time. This was my son’s birthday I schedule it well in advance and paid a significant amount for delivery and yet you failed. I will never use bakery.com again. Extremely disappointed.
June 26, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi, The cake was delivered on time. This went to a camp and they received it. Delivered On: Tuesday, 06/12/2018 at 5:09 P.M. Which is the day you asked. Diane said she has emailed you about your order. The people that work at the camp may have gave it to your son late. Sorry that happened but was not my fault. ~ Chef Steve
Was a great Father's day present.
June 24, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Amy, Thanks so much for your comments, Chef Steve
Product quality was very good
Product quality was very good,
Order arrived 2 days later than promised
Even with expidated shipping & processing
Fees. Still awaiting a refund for extra fees.
June 24, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi, It's Sunday but wanted to get back to you asap. I like the Executive Antique Truck Gift Basket also. Will have Diane look into this on Monday, it looks like it was shipped out later than you asked which caused the problem. We will refund your shipping cost for you.
Please email directly to me at stephen@1-800-bakery.com. Sometimes gmail goes to spam so want to make sure we can get back to you.
~ Chef Steve
Very good company and product is great…
Very good company and product is great and fun! Good customer service. I would highly recommend. Thanks!
Ellen
Pompano Beach, FL
June 20, 2018
Unprompted review
Reply from 1-800-Bakery.com
Hi Ellen, Thanks so much for the nice comments, we love to hear. All the best, ~ Chef Steve
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