1-800-Bakery.com Reviews 

1,047
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I bought the most beautiful flamingo themed cake for my best friend bridal shower.Black velvet responded promptly to my initial request professionally and with creative flare and sent me an an invoice... See more

Rated 4 out of 5 stars

Ordered a cookies for a baby shower. Got nothing but rave reviews and compliments for both the design and taste! She and her team were amazing and very helpful and accommodating to getting the design... See more

Rated 2 out of 5 stars

Only half the order was shipped, making the whole order useless. 1-800-Bakery did try to accommodate the mistake, however, I had ordered the shipment for use on Thanksgiving and Thanksgiving had co... See more

Rated 1 out of 5 stars

Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered to... See more

Company details

  1. Bakery
  2. Food Products Supplier

Information provided by various external sources

Shop online for mail order delivery of cake, pastries, bread, cookies and gifts from bakeries across the USA.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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3.6

All reviews

(1,047)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I've had the privilege of using this…

I've had the privilege of using this company annually for several years. The only complaint I have is that my order will never go through on the website. I have always had to call. The positive side is that they have always been tremendously helpful and the cakes are awesome.

September 28, 2018
Unprompted review
Rated 2 out of 5 stars

My daughter just emailed me that I…

My daughter just emailed me that I shouldn't order these again because most of the petit fours were composed of fondant, and very little cake. Sorry!!!

September 27, 2018
Unprompted review
1-800-Bakery.com logo

Reply from 1-800-Bakery.com

Hi Phyllis - Thanks for your comment. Sorry your daughter thought there was not enough cake. Most people do love my petits fours but I like to hear all comments. ~ Chef Steve

Rated 5 out of 5 stars

Best bakery

Love, love, love the Chambord cake. I get this cake for my family’s birthdays. Everyone is a fan. I like to watch the faces of those that have never eaten it before. The look like they are in heaven.
The cake comes in perfect condition every time.
Thank you

September 24, 2018
Unprompted review
Rated 5 out of 5 stars

Great client gift

The custom image cookies are very cool. Easy to order and client loved them. Thank you very much!

September 16, 2018
Unprompted review
Rated 5 out of 5 stars

Sweet treat

The cookies arrived at my son in laws for his birthday and were fresh. I couldn’t bake so this seemed a good choice. They were able to expedite delivery.

September 11, 2018
Unprompted review
Rated 3 out of 5 stars

i ordered something to be delivered on…

i ordered something to be delivered on a specific date, it was apparently a work holiday, but no notification was given that it would not be delivered on time. they assumed the next business day would be fine, but it was not. i had to call and reschedule delivery. still have not gotten a confirmation email of the delivery date change

September 8, 2018
Unprompted review
1-800-Bakery.com logo

Reply from 1-800-Bakery.com

Hi Cat,

When we spoke on the phone regarding your order, you requested the delivery date of Tuesday 9/11.
I confirmed it with the Bakery and they shipped your order today 9/10 via UPS.

Rated 3 out of 5 stars

It was for my wife and she found it a…

It was for my wife and she found it a bit dry. But I would say it was packaged pretty earlier than the delivery date and it was being carried by UPS for 2 days on the roads within state.

September 5, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone

August 25, 2018
Unprompted review
Rated 5 out of 5 stars

Try it, you won’t be disappointed !

I first learned of this great cake service by getting a birthday cake deliver to me for my birthday. Happy surprise and good tasting cake. I sent a picture of myself to the company showing how happy I was and received a gift of $20.00 to use on my next purchase. The service is great. I recommend this company to everyone to try. You won’t be disappointed!! Happy Customer Me.

August 24, 2018
Unprompted review
Rated 4 out of 5 stars

Although I had a problem with the cake…

Although I had a problem with the cake being delivered to the right place (at college campus) and it was broken the fact that I received my full refund makes me happy and able to trust chef Steve. I will def want to try ordering again with them maybe cookies next time. Lol
I am giving them 4 stars for refunding me the cost of cake and shipping.

August 22, 2018
Unprompted review
Rated 2 out of 5 stars

Not Please

It was easy ordering a giant fortune cookie. However, the cookie arrived hot. The chocolate was melted and looked disgusting. Had to be refrigerated. I'm not sure if I will order again. Was not satisfied.

August 15, 2018
Unprompted review
1-800-Bakery.com logo

Reply from 1-800-Bakery.com

Hi Crystal - I did not see your comments earlier. We even upgraded your shipping to 2nd day air because it was so hot weather. Sorry this happened and I will have Diane refund you in full.
All the best, Chef Steve

Rated 5 out of 5 stars

So happy

So happy, happy to have found this supplier online. My sister is far and I needed to make her birthday a special day. She loved her present so much. I will continue to purchase from this site.

August 11, 2018
Unprompted review
Rated 5 out of 5 stars

My daughter loved it

My daughter loved it, well decorated and natural ingredients. It came with a box of candles that was a nice surprise. It arrived on the exact day scheduled. I appreciate the quality and timeliness of delivery.

August 6, 2018
Unprompted review

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