1-800-Bakery.com Reviews 

1,047
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I bought the most beautiful flamingo themed cake for my best friend bridal shower.Black velvet responded promptly to my initial request professionally and with creative flare and sent me an an invoice... See more

Rated 4 out of 5 stars

Ordered a cookies for a baby shower. Got nothing but rave reviews and compliments for both the design and taste! She and her team were amazing and very helpful and accommodating to getting the design... See more

Rated 2 out of 5 stars

Only half the order was shipped, making the whole order useless. 1-800-Bakery did try to accommodate the mistake, however, I had ordered the shipment for use on Thanksgiving and Thanksgiving had co... See more

Rated 1 out of 5 stars

Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered to... See more

Company details

  1. Bakery
  2. Food Products Supplier

Information provided by various external sources

Shop online for mail order delivery of cake, pastries, bread, cookies and gifts from bakeries across the USA.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,047)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I planned a Halloween Birthday party…

I planned a Halloween Birthday party for my husband, and the cake pops & strawberry cheesecake arrived the day before as I ordered. Packaged with care, and beautiful-a huge hit! Thank you for the great service and desserts.

November 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great website

This site has a good variety of products at very fair prices. They process and ship out the orders in a reasonable time considering they are baking the products.

November 6, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

My husband and I were away from home on my son's birthday. I ordered him the birthday brownie so that he'd know we were thinking of him. It arrived at 4:00 pm on his birthday. He shared it with his brother and friends and I was able to try it when I got back. The boys loved it and I thought it was delicious.

November 4, 2018
Unprompted review
Rated 5 out of 5 stars

Amazingly Good!

The sugar free truffle cheesecake was, by all reports, delicious! Just be aware that the artificial sweetener should be eaten in moderation since it can upset stomachs a bit. Diane, the woman I spoke with, was very warm and helpful, and I hope she is the one who helps you.
'I tried calling to place my order on a Monday, but couldn't reach anyone. That concerned me. I got through on Tuesday, and all was well. However, their phone systems need revising, since you call, get the routing recording, and despite hitting the desired extension, it reverts to the routing recording. Just a bit frustrating, especially if you have to call several times.

November 2, 2018
Unprompted review
Rated 1 out of 5 stars

3 days late birthday delivery, terrible customer service

I scheduled a delivery for a loved one's birthday, and I explicitly paid $52 for shipping to ensure that it would be guaranteed to deliver before 11am, as indicated on the website.

I panicked when I tracked the delivery throughout and the delivery was not on time. I called the company number 5+ times, leaving a voicemail multiple times but nobody got back to me. The cake was delivered a full 3 days late. By the time it was delivered, the cake was inedible and all the chocolate piping had melted off.

Can you imagine my loved one's reaction when they were told to expect a surprise delivery on their birthday, made to wait a couple days and then finally open up the box to see this melted, inedible mess of a "surprise gift"?

For a place that handles birthday deliveries, even after asking for an outrageously expensive shipping fee, can't even deliver on your customer's special occasion?

We did not even get an edible product, and the delivery was way overdue. I am so disappointed and upset, we trusted this company to help us enjoy a special occasion and we will never trust your company again.

October 29, 2018
Unprompted review
Rated 5 out of 5 stars

Everyone was very helpful!

Everyone was very helpful!
I would definitely order again!
Customer service was excellent and they were very timely with the response!

October 24, 2018
Unprompted review
Rated 1 out of 5 stars

Because it’s to late

Because it’s to late! I order on Sep27 and we didn’t send any email or msg for accept my order that is why i think it’s canceled and i ordered another cake!
So that is so bad to any customer

October 8, 2018
Unprompted review
Rated 5 out of 5 stars

This was a first time purchase for my…

This was a first time purchase for my daughter's birthday who is attending a university out of state. The cake arrived on time and in good condition. She stated it tasted well also. I will use them again if needed.

October 3, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look