1st Class Medical Reviews 170

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to answer questions thoroughly and guide them to suitable products. Many people also commend the excellent customer service, noting the pleasant and professional interactions with representatives. However, some customers were dissatisfied with the products, reporting issues such as units malfunctioning quickly or not performing as advertised. A few other people also felt that the service was poor, mentioning problems with unfulfilled orders, unexpected charges, and difficulties with repairs or warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the knowledge of staff in helping... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the helpfulness and knowledge of staff,... See more

Price

People report ambiguous experiences with price. Many customers express concerns about high costs, hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, informative, friendly, speaks clear, polite, not pushy. That’s Lorenzo.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service!

Emily was great! I appreciate her honesty, patience, knowledge of the company’s products & services, and overall excellent customer care.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient transaction

Jake was very informative about the product and the warranty. He took the time to explain everything and had much patience when my HSA card wouldn’t work and waited until we were able to find a different payment option. He was knowledgeable and courteous. My husband and I are satisfied that we made the right choice calling your company.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Manuel.

Manual was thorough and answered all my questions professionally. Gave me advice on all deals with discounts that were available. He made sure I was happy and understood the product and everything that I would be receiving. Also my complete payment.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Josh worked with me over several days…

Josh worked with me over several days and did it with no pressure which I very much appreciated. When spending that much money he gave me the time to research the product along with others. It was a pleasure working with him, now I can breathe easier! Thank you Josh.
Lindsey Fish
Davis, CA

February 26, 2026
Unprompted review
Rated 4 out of 5 stars

Collin was great in asdisting us with…

Collin was great in asdisting us with getting a new ocygen machibe for my mom he even took the previous machine she brought thru them and bought it back a good experience si far however machine was not delivered over night like they promised

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Fast, easy, and very helpful. Mr Grimes was a pleasure to work with.
Thank you
Linda

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

Sold in my best interests, more like a friend than a salesperson

Anthony was kind and compassionate to my personal needs. He answered all of my questions without hesitation. He showed curiosity and explained everything to me. I’m Thankful for his professionalism and a good salesman, although he spoke with me as a friend . He assisted me with the purchase of a portable oxygen concentrator that works in MY best interests. There was NO high pressure salesman at all and it’s high pressure salespeople that ruins a lot of sales in this day and time. Thank You, Tony for your genuine concern for me.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jake is an excellent representative

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered all of our questions. We were frustrated but he was very helpful and kind. Wonderful customer service 👏

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Chris was very polite and professional

Chris was very polite and professional, yet didn’t hesitate to make sure to answer any and every question I had and made sure I understood what I asked! I certainly appreciated his patience with me, which required a lot on his part!!! You need more people like him!!!!

January 29, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look