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1st Class Medical Reviews 170

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TrustScore 4.5 out of 5

4.6

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to answer questions thoroughly and guide them to suitable products. Many people also commend the excellent customer service, noting the pleasant and professional interactions with representatives. However, some customers were dissatisfied with the products, reporting issues such as units malfunctioning quickly or not performing as advertised. A few other people also felt that the service was poor, mentioning problems with unfulfilled orders, unexpected charges, and difficulties with repairs or warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the knowledge of staff in helping... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the helpfulness and knowledge of staff,... See more

Price

People report ambiguous experiences with price. Many customers express concerns about high costs, hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a grea... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170 reviews

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Rated 5 out of 5 stars

Emily Brimhman

Emily Brimhman made this experience rest all around. She was knowledgeable of the products, patient and so very kind.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Keaton is the salesman that helped me…

Keaton is the salesman that helped me on several phone calls answering questions and explaining everything to me about the unit I just purchased from 1st Class Medical. Keaton was very knowledgeable about the product, answered all my questions and explained all the detail of this package.

I will recommend Keaton to anyone I know looking for a smaller unit. He was very polite, did not push me on my decision, waited for me to think about what is was that I really needed.

Thank you Keaton for all your help and explaining the warrant to me. I feel I will be in great hands any time I need help.

Than you,
Beverly A.Phillips

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

Chris was no- bullshit, straightforward and helpful, letting me know all I needed to know in minutes. A nice guy, too.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Emily

Emily, the representative who took care of us, took very special care of us and went above and beyond to make us as comfortable as possible and we are very happy. We will highly recommend her to others.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Keaton was very helpful

Keaton was very helpful. was in a fix because my doctor didn't get paperwork in on time for my insurance to pay for some of it.He was very understanding. thank you

November 14, 2025
Unprompted review

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