24 Hour Fitness Reviews 

This company use to have the best gyms and now they are crap. They have let them deteriorate to dirty mess and only rely on members to do the cleaning. The machines and everything is broken. The Air systems are horrible and it’s hot and mucky in 6 clubs in the east Bay Area of the San Francisco Bay Area in California. This is their home turf. They should do better for the members.

As a former 10 year employee, I was very disappointed in the way they handled letting me go in March due to Covid. And it was ridiculous the employees they kept were only the ones who were the cheapest, not any other good reason. And I only got one raise over 10 years despite always having excellent reviews etc.

here's my story with 24 hour fitness (this happened 2016-2017):

> put in a request to cancel my membership (via phone: as directed on their website)
> representative acknowledges receipt of request
> months go by, i'm still being charged
> i call to request a review of the situation: they admit they see that i put in the request, but didn't honor it
> tell me they aren't going to refund me because of some extremely outlier reason (method of cancellation was via phone call; they are hanging on to this fact like it's unacceptable to do it this way; claim i had to do it in person)
> they can clearly see i did not use the gym for an entire year (they have a daily sign in sheet)
> i'm out $400+ thanks to this incompetent company

When the pandemic hit, they temporarily closed, which is understandable. Then, because of lost revenue, they permanently closed all their gyms in the state. Again, I realize that's a tough business decision, but unavoidable in this situation. However, then they gave my credit card information to another gym, which immediately charged me for a membership there that I never authorized nor even knew about until I checked my bank online. 24 Hour Fitness should be criminally charged for sharing each individual former members' credit card information.

Since months trying to cancel membership. I can no longer log in on their website and the "forgot password" function does not work - it does not send a link - have tried over and over again (and yes - I have checked may spam folder!) - so I am unable to log in to cancel online. The contact page on their website also only works once you are logged in.
The only thing they can do well is charging.

24 Hr continues to bill after closing, now I am up to $1,200 for training not received. I have contacted them several times on their web site per their suggestion as they do not answer the phones. They send you a meaningless email that you can't even reply to. This is fraudulent and I will never go back to a place that treats their clientele this way. It looks as if others are going through the same thing. They should not cut off their nose to spite their face!!! It is time for consumer revolt to this company.

Charged me $50 during a global virus pandemic without refunds.

This company's entire business strategy is to lie, cheat and steal. They have exhibited a long term pattern of reneging on membership contracts, degrading services, and stealing from people by making fraudulent and unauthorized
charges. Member services personnel are overtly disrespectful, dishonest, and completely unwilling to consider any kind of request for the bare minimum of basic customer service. I have been a member of 24 hour fitness since 2007, and I could not be more disgusted with the way they have treated me. They do whatever it takes to sell a new contract while treating existing members like garbage. If I could give zero stars, I would.

I don’t even know where to start with this greedy, pathetic company. They just want money. More and more money. They don’t care about their customers. Workout anywhere but here. Pay more if you have to - you get what you pay for after all.

Good value when you buy 2 years at once. Some clubs have better amenities to check around for your options.

Been to 6 different 24hr gyms on So.Ca. Only the one on.Camarillo.has the music so loud that one has to turn up the volume so loud on ones phone to drown it out. I have moved to the area and will not renew membership if this is not resolved.

Tried to cancel several months ago, was convinced to put my membership on a freeze and was told there would be no charge for this by the customer service rep.

Surprise: there was a charge. When I called to get this reversed, they tried a lot of ways to get me to renew the membership but would NOT reverse the charges I was told would not exist in the first place. Of course, I did not want to renew my membership after being tricked into paying for a membership that I couldn't even use for the past couple of months.

I no longer trust this company whatsoever. If you're thinking of canceling, do it ASAP and don't let them talk you out of it. I wish I had just done so immediately.

Had the worst experience at the Rochester location, messy and people were so rude. dont go to this one.

They will reinstate your membership even if you cancel and charge your credit card so you need to check your statements to see if they sneak it in!