2Checkout Reviews 

Horrible support. I made a purchase and entered the wrong email address. I didn't receive the product. I contacted support and they didn't resolve the issue, they just messed around. I don't recommend this company to anyone.

They renewed a software license (Seo Power Suite) before the expiration date without notifying me and they will not refund my money.
They are incapable of assisting the customer and enforcing the terms of service and seem to be complicit with the company link-assistant.com that provides the SEO software. It is unacceptable that in 2025 a company that manages the payment and subscription process does not respect the deadline and doesn't send an email to notify customers of a renewal (in advance). It is even more unacceptable because they do not honor the payment terms and their customer service does not help the customer get a refund for a wrong renewal.
Be very careful about buying services that outsource payment and subscription management to 2checkout Verizon. Look for reliable and ethical companies that respect their customers.

Scam. I had a test account on HMA that was cancelled. Now they are charging even though I haven't subscribed to anything. Google search reveals this is their general party trick.

This company should seriously be shut down... What everyone else has been saying is completely true, their business model is completely based off of charging people for auto-renewed subscriptions and trying to hind it from the customer. The final straw was how tedious they make it to cancel. Once you actually find and start the process of cancelling, they place random big green buttons that are made to look like a continue button, but actually stop the process. After accidentally stopping the process, they even tried to make it look like I had successfully cancelled. This company is just sooooo sketchy. Should seriously be ashamed

I paid for a software purchase which didn't work so I asked for my refund and was told that I have to wait days for it and it never happened. This company is a total scam and fraudulent organisation. AVOID!!!!!!!

I was wrongly charged £298 for an unwanted annual subscription renewal because the company failed to send a renewal reminder. After contacting them, they admitted it was due to human error, yet still refused to take responsibility and issue a refund. This is completely unacceptable – customers should be given clear notice before being charged for renewals. A lack of transparency and accountability like this is highly unprofessional. Avoid this company if you value fair business practices!

Ik heb bij Movavi deze licentie gekocht en ook betaald. Licentie is ontvangen via de mail. Tot zo ver niets aan de hand. Maar nu word ik bestook met mails dat ik het in het Engels moet vertalen anders kunnen ze het niet lezen. Dat heb ik gedaan en nu nog steeds de mails dat het vertaald moet worden. Het is van mijn rekening afgeboekt via Global Collect. Ik krijg steeds meer het gevoel dat er meer aan de hand is. Dan ze toe willen geven. Nooit meer via hun en dan kunnen ze wel de naam veranderen, maar het personeel blijf het zelfde. Dus heeft dat ook niets geholpen. Ik hoop dat het gelezen word. Er is ook een dikken enverlope naar Amsterdam verzonden Daar zitten zij. Het is en blijf negtief.
Hier het adres waar jullie naar toe kan schrijven ik heb dat ook gedaan en weet dan ook zeker dat het niet uit haalt.
Ook wil ik kijken of ACM hiermee wat kan doen en ik ga zeker ook een klacht in dienen over 2checkout/verifone.

Aan Verifone Payments BV
Singel 250/4e
1016 AB Amsterdam

Laat ze het maar voelen.

En nu in het Engels en vertaald via google trancelate

I bought this license from Movavi and also paid for it. License was received by email. So far so good. But now I am bombarded with emails that I have to translate it into English otherwise they can't read it. I did that and now I still get the emails that it has to be translated. It was debited from my account via Global Collect. I increasingly get the feeling that there is more going on. Than they want to admit. Never again via them and then they can change it, but the staff remains the same. So that didn't help either. I hope it is read. A thick envelope was also sent to Amsterdam. They are there. It is and happily negative.

Here is the address where you can write to I have done that too and I know for sure that it won't work.
I also want to see if ACM can do something about this and I will certainly also file a complaint about 2checkout/verifone.

To Verifone Payments BV
Singel 250/4e
1016 AB Amsterdam

Let them feel it.

deactivating the auto-renewal subscription is a pain and during the process a immediate discount of 40% is offered. this is cloe to scam! not ok!

I strongly advise against using 2Checkout (Verifone) due to their misleading refund policies and poor handling of disputes.

I was wrongly charged for an unauthorized subscription renewal, despite having canceled it via PayPal. When I contacted 2Checkout, they initially stated that they would issue a refund if I closed my PayPal dispute. Trusting their word, I followed their instructions—only for them to backtrack and refuse the refund, stating they now needed the merchant's approval.

This left me stuck in a deliberate delay tactic, where the merchant refused the refund, and 2Checkout refused to take responsibility. Even though they claim to "facilitate payments," they have no issue enabling unfair auto-renewals and refusing to intervene when customers are misled.

Their support is slow, unhelpful, and inconsistent, contradicting themselves across emails. If you're thinking of using 2Checkout as a payment processor, beware—if a transaction goes wrong, you’re on your own.

✅ Key Issues:

Misled me into closing a PayPal dispute, then refused to refund.
No protection against unauthorized transactions.
Delays, excuses, and shifting blame to merchants.
Unresponsive and unreliable customer support.
📢 Avoid 2Checkout at all costs. If you're a business, think twice before trusting them with your payments. If you're a customer, be prepared to fight hard for your money when things go wrong.

Unfortunately, despite the software company agreeing to refund me, 2checkout did not process the withdrawal of funds. Be cautious, it seems like a scam

Dealing with this company to cancel an auto-renewal subscription was unnecessarily complicated. The process required logging into their website, but the email verification needed to proceed was not sent promptly, making it near impossible to complete the cancellation. While I was eventually able to resolve getting into the account, it was too late in the process to cancel the auto renewal so instead I asked for a refund see below, the process was far from straightforward and caused significant frustration.

This is what it says in their terms and conditions:
You have the right to withdraw from the contract without giving reasons within 14 days from the receipt of this auto-renewal confirmation. In this case you will receive a full refund for the auto-renewed term. To exercise your right to withdraw from the auto-renewed contract, please inform us by means of a clear statement as described in our terms and conditions terms and conditions page.

This was my reply to my request for a refund:
You requested a refund for order from made on 2025-01-27.
2Checkout is processing refunds as the authorized reseller of Digiarty Software, Inc..

We regret to inform you that your refund request sent to 2Checkout the company operating macxdvd was not approved.
For further details regarding this issue, please refer directly to macxdvd

I am definitely within my 14 day window to request a refund.

I would just avoid this company. It's not worth the hassle.

I feel compelled to review because of just how scummy this website is. To log on to their website, which I needed to cancel a subscription, requires an e-mail verification that THEY WONT ACTUALLY SEND to your e-mail. EVER. Such a headache. Avoid this like the plague.

They are definitely scammy. They sent me a mail about a software annual renewal with a link to supposedly disable this. At the link you are asked to give you email and they will send you an Access Link. I must have tried 20 times and never received a mail (and yes I checked Junk and multiple email addresses). Luckily I have changed my debit card over the last year so yeah they can try and charge me but it won't work.

Allows fraudulent sellers
Allows fraudulent sellers, refuses justified refunds

I made a purchase through 2Checkout (Verifone) for a software. The software failed completely, recovering only corrupted files. I provided clear proof that it did not work and requested a refund, which was denied without valid reason.

Since 2Checkout processed the payment, I contacted them expecting consumer protection. Instead, they allowed a company to reject the refund, ignoring their own refund policies and failing to assist me in any meaningful way.

2Checkout does not protect buyers. If you purchase through them, be prepared to lose your money if something goes wrong.

Their customer website is pretty much unusable. I've been trying to view and upgrade a subscription but their website just won't load. It's a total joke.

Easy not only for our customers but also for us to administrate payments and feedback.

Went online and saw that it supports Taiwan Business and went to the website to signup. However in the steps of filling out paperwork, it just says blocked and we can't contact customer support.

On 31Dec2023 (Twenty twenty three) I bought software from a Vendor on-line who uses 2checkout.com (now Verifone) as their billing company. 28Dec2024 I noticed a renewal charge from 2checkout.com. I had never authorised a renewal. Correctly so, they need the Vendor’s approval to refund the amount. The Vendor informed that they had ordered 2checkout.com to refund the amount and to inform them if the refund amount did not arrive in 7 days. I also received an email from 2checkout.com to inform that the refund had been actioned and it should be in my Bank account in 7 days. The amount arrived in my Bank account within the seven days. I informed both the Vendor and 2checkout.com that all is good and thanked them both. 10/1/2025 I receive an email from 2checkout.com to say: “We regret to inform you that your refund request sent to 2Checkout the company operating (Vendor web address) was not approved. For further details regarding this issue, please refer directly to (Vendor web address)".
Bottom line: the problem is solved; the amount has been refunded.
What went wrong?; the auto renewal was never requested from 2checkout.com when I bought the software end-2023, and they were never authorised to charge my Bank account. To have the charge refunded took two weeks of many emails. How can 2checkout.com improve? Simply. improve their communication with the Vendor and refrain from blaming the Customer for being the cause of the problem, and last but not least; notify the Customer when they are about to charge the Customer's Bank account. Lesson learned for me: always make sure that one’s Bank account details are not kept after the necessary transaction is completed. Companies should not hold on to your Bank account details without your knowledge.
Date of experience: 28/12/2024 to 10/1/2025

I recently signed up for the service and submitted all the required information and documents. However, I received an email informing me that my account was rejected, with no explanation provided regarding the reasons for the rejection or what exactly failed to meet the requirements.

I would appreciate clarification on why my account was rejected so that I can address any issues, but the lack of details is preventing me from doing so.

If you're not accepting new customers, it would be helpful to disable the registration process.

Edit - Not allowing businesses such as web and mobile app development services?

As always, a prompt and respectful response to my request. Thank you for your professionalism.