32ndShop Reviews 78

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered the wrong phone case (which arrived quickly) - I therefore asked by email if this could be swapped.. The company immediately responded and sent a prepaid/freepost label for me which they cle... See more

Rated 5 out of 5 stars

Lovely phone cover for just £10 inclusive of p+p. I'd previously purchased one from another company for £18 and it fell apart after less than two months (got a refund after complaining)! Read lots of... See more

Rated 5 out of 5 stars

Samsung A71(2020)blue wallet case . First time used 32nd shop ..ordered late afternoon Wed15/7/20..arrived Friday 17/7/20..midday. £6.99 incl.free first class postage and packing. Excellent service a... See more

Rated 5 out of 5 stars

This the fourth phone case purchase, I've bought from 32nd shop. are excellent. This time it was for iphone 15 pro max. High quality, good real leather, perfect fit. Protective without being bulky. I... See more

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This the second phone case I've bought…

This the second phone case I've bought from 32nd shop. Both are excellent. High quality, good real leather, perfect fit. Protective without being bulky.
The card slots take a couple of cards and are grippy enough to stop them falling out. Fair price for the quality and prompt delivery. I thoroughly recommend them.

December 5, 2022
Unprompted review
Rated 1 out of 5 stars

I could give a review if and when the…

I could give a review if and when the product arrives.

32ndshop was not responsible for the delay in receiving my item. An item posted some 6 miles from home took 10 days for delivery. Now knowing the delays with Royal Mail I would give this company 5stars for the product, 0stars for the delivery service.

December 2, 2022
Unprompted review
32ndShop logo

Reply from 32ndShop

Thank you for your feedback.

I understand that your order was placed on Saturday 26/11/22 and was dispatched without delay on Monday 28/11/22 November.

Unfortunately due to Royal Mail strikes there was a small delay in your order arriving.

I have checked our tracking and can see that Royal Mail have successfully delivered the item on the 3/12/22. If this is not the case, please feel free to contact us directly and we can look into the matter further.

Kind Regards
32ndShop

Rated 5 out of 5 stars

Proper leather cases !!

Up dated our mobile phones and was looking for a pair of good quality cases, we usually get the leather look alike which don't last but easy to pick up off the high street,don't like using web sites and unknown supplier's but took a chance.
All went well really easy to order price was good and we got a discount as we had signed up to their website so even better,they both arrived promptly and both case's are perfect superior quality great fit for the phone and feel great, we will deffo use again but looking at the quality it might be a while, order with confidence 👍

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered the wrong item. They answered an email late on a Friday evening with a return label & form. I sent it back Mon and received the new item Sat - at no extra cost for P&P. The quality of the phone case is excellent, too. Absolutely brilliant customer service - all too rare these days. Bravo.

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Excellent Service. Ordered late Monday arrived Wednesday lunch item as pictured and described no complaints keep up the service level 👍🤗🤗

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Totally Brilliant company will recommend to anyone to use them

Totally Brilliant....ordered a difficult to find Phone Case as had tried Amazon, EBay etc., but 32nd shop had the correct item for an older model phone. Not huge choice but picked a pale colour as I kept loosing the black phone all over the place and the new cover A) turned up the next day, B) was much prettier than it looked on the site, C) was well made and finally was a much better price than the other companies I had looked at. SO, well done 32nd shop I think you are great!!!

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Good quality covers for Motorola G50

Ordered two Chalk & Hide covers for our new Motorola G50s, one burgundy and one black. Both ordered late Sunday and with us first class by Tuesday lunchtime. Excellent quality cases, feel and look very nice. Phones fit well too.

It's not often you get something good off the internet and that's right first time. We will use again and would recommend.

October 19, 2021
Unprompted review
Rated 1 out of 5 stars

I would not recommend

I would not recommend. My case began to fall apart after less than a year. 32nd Shop refused to do anything about it.
Terrible customer service. Spend your money else where, I intend to.....

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

First rate service.

My experience with 32nd has been first rate. The product i purchased wasn't functioning as it should. I reached out to them, and Charley sorted it out super quick. I would have no hesitation ordering again.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I ordered the wrong mobile phone case by mistake. I contacted 32nd shop They immediately emailed me a freepost returns label. Very impressive service.

May 26, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look