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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, which make the learning experience enjoyable and easy to understand. The courses themselves are frequently described as excellent, thorough, and well-structured, providing valuable information and a smooth user experience. However, some people were dissatisfied with the exam wording, finding it ambiguous and designed to confuse, and a few others mentioned issues with the administrative process, such as delays in processing paperwork or system errors regarding course completion.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff. Customers frequently praise instructors for... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the well-explained and... See more

Service

Users describe positive interactions with service. Customers frequently praise the thorough and clear course... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the excellent content and delivery... See more

Product

Consumers generally express satisfaction with the product. Many reviewers found the courses to be good, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve taken first aid and refresher courses over 17 years, I can honestly say Craig has kept me learning! There’s new things I’ve learned and new levels of clarity and confidence I’ve gained through th... See more

Company replied

Rated 5 out of 5 stars

Very thorough course delivery by Silvian Marin, went through all the main points very clearly and very well. As the course was delivered online, it would make it a bit easier if workbook was emailed... See more

Rated 5 out of 5 stars

Completed my 2 days SMSTS refresher course with Sam Hicton and i can only say that the patience and professionalism that he's approached everyone with is more than an asset to this company. Being... See more

Company replied

Rated 5 out of 5 stars

Attended a 3 day FAW course last week. The trainer was Lee Warren and he was outstanding. His background as a first responder filtered through and gave you a perspective that you just don't get from t... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Class
  4. Education Center
  5. Training School

Written by the company

Morson Nexus connects learning, development and workforce strategy to build stronger teams and smarter careers. From entry-level training to reskilling and AI-enabled learning, we close today’s gaps and prepare for tomorrow’s. We make skills strategic. We make development continuous. We make people future ready. As part of Morson Group, Nexus works alongside Morson Praxis (consultancy), Morson Edge (talent) and Morson Vital (deployment) to help businesses grow with confidence and capability. Build the skills that power your future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Just finished a 2 day online SMSTS…

Just finished a 2 day online SMSTS refresher with Dave Hall. The course was very informative and kept me engaged throughout.

October 28, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for your feedback! We're really pleased to hear that you found the 2-day online SMSTS refresher course informative and engaging.
It’s great to know that Dave Hall kept the content interesting and maintained your focus throughout—he’ll be glad to hear your kind words!
Thanks again for choosing 3B Training, and we hope to see you again on future courses.

Rated 5 out of 5 stars

3 day 1st Aid Course with Lee Warren

I’ve just completed the 3 day 1st aid training in Liverpool with Lee Warren.

Had a great 3 days. The course was very informative and as soon as I arrived on day 1 Lee put us at ease and made us feel comfortable m, which set the tone for the whole course.

I left feeling confident I was more equipped to deal with a real life situation.

Lee was great company for the 3 days, using plenty of lived examples to refer to when trying to get info across, which made it easier to take on board I think.

Next time I need to renew, I will be asking for Lee.

Thanks

October 24, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your fantastic review! We're thrilled to hear you had such a positive experience on the 3-day First Aid course in Liverpool with Lee Warren.
It’s great to know that Lee helped set a comfortable tone from day one and that his use of real-life examples made the learning more relatable and easier to absorb. Feeling confident and equipped to handle real-life situations is exactly what we aim for, so it’s wonderful to hear that was your takeaway.
We’d be more than happy to welcome you back when it’s time to renew.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent 3-Day First Aid at Work…

⭐️⭐️⭐️⭐️⭐️ Excellent 3-Day First Aid at Work Course with Lee Warren

I've just completed the 3-day First Aid at Work course run by Lee Warren in Speke, and I couldn’t recommend it highly enough. Lee made what could have been a very intense few days genuinely enjoyable and easy to follow. His teaching style is clear, engaging, and full of real-life examples that really help the information stick.

He encouraged everyone to get involved and made sure we all felt confident with both the theory and the practical side of first aid. Lee’s enthusiasm and professionalism really stood out — it’s obvious he cares about making sure everyone leaves the course feeling capable and prepared.

Thanks again, Lee, for such a well-delivered and informative course. I’ve come away feeling much more confident in my ability to help in an emergency!

October 22, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience on the First Aid at Work course in Speke.
Lee Warren’s clear and engaging teaching style, along with his use of real-life examples, really does make a difference—and it’s wonderful to know that it helped you feel confident and prepared.
Thanks again for choosing 3B Training. We’re so glad you came away feeling empowered and ready to help in an emergency.

Rated 5 out of 5 stars

Glen was very informative

Glen was very informative and presented all information in a way in which was easy to follow.
Very interactive and interesting.

October 13, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for your lovely feedback! We're so pleased to hear that Glen made the course informative and easy to follow. It's great to know you found the session interactive and engaging—exactly the kind of experience we aim to deliver.

Rated 5 out of 5 stars

Made to feel at ease

Made to feel at ease, great SSSTS refresher course

October 23, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for your feedback! We're so glad to hear you felt at ease during your SSSTS refresher course—that’s exactly the kind of environment we aim to create.
It’s great to know you found the course valuable, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Our Trainer Karl DeGroot - 1st Class

Our Trainer Karl DeGroot made the course an enjoyable experience.....A 1st Class Trainer and very knowledgeable and true Gentleman

October 8, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your lovely feedback! We're thrilled to hear that Karl DeGroot made your course experience so enjoyable.

Rated 5 out of 5 stars

Online 2 Day SMSTS Refresher Course

Undertook my 2 day SMSTS refresher online with 3B, Dave Hall the tutor was very good, delivered the content at a good pace, with enough interaction to keep the group focused and engaged.

October 22, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for your great feedback! We're so pleased to hear that you found the SMSTS refresher course valuable and that Dave Hall delivered it at a pace that worked well for you.
It’s fantastic to know the interaction helped keep the group engaged—creating a focused and enjoyable learning environment is exactly what we aim for.

Rated 5 out of 5 stars

Dave Hall presented the course with…

Dave Hall presented the course with professionalism throughout

October 22, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for your kind feedback! We're delighted to hear that Dave Hall delivered the course with professionalism—it’s always great to know our trainers are making a positive impact.

Rated 4 out of 5 stars

Never done this course before but very…

Never done this course before but very good knowledge doing the course I enjoyed it very much

October 8, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for taking the time to leave a review! We're so pleased to hear that you enjoyed the course and gained valuable knowledge from it—especially as it was your first time doing it.
It’s great to know that the experience was enjoyable. We hope to see you again on another course soon!

Rated 5 out of 5 stars

Trainer was happy and relaxed

Trainer was happy and relaxed, the material was quite intense so the good atmosphere was important to keep people focused and learning.
There's quite a bit to remember but the trainers policy of throwing out spot checks on what you remember throughout the course paid dividends.
Really enjoyed it

October 3, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your thoughtful review! We're really pleased to hear that you enjoyed the course and found the atmosphere supportive—it's great to know that our trainer's relaxed approach helped keep everyone engaged, especially with such intense material.

Rated 2 out of 5 stars

First Aid renewal went ahead as planned…

First Aid renewal went ahead as planned but be aware the certificates take 6-8 weeks to come through. Simply too long.

September 29, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for taking the time to leave your feedback. We’re pleased to hear that your First Aid renewal course went ahead as planned.
Regarding certificate timescales, the 6–8 weeks mentioned in our correspondence is a standard guideline. This allows for the full process of verification, processing, and issuing by the awarding body, followed by us forwarding the certificates to our clients. In most cases, certificates are received much sooner, but we include this timeframe to set clear expectations should any delays occur.
We appreciate your understanding and your feedback — it helps us keep improving our communication with learners.

Rated 1 out of 5 stars

Ambiguous

The questions are ambiguous and needn't be its clearly set out to confuse the sitter and after failing the exam you are still left unclear which questions you got wrong for when you re-sit because you dont get the paper back. The course subject covers and delivery is very good but too much for one day. The exam wording and phrasing are mostly subjective .It is spoils what should be valued training into a very unenjoyable experience

October 10, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the course content and delivery to be very good.
We completely understand your frustration regarding the wording of the exam questions. Unfortunately, the exam is set and managed by CITB, and as an accredited training provider, we’re required to deliver it in line with their assessment process. This does mean we’re unable to change the phrasing of questions or provide feedback on specific answers after the exam.
That said, we truly value your comments and will pass them on to our Quality department as part of our ongoing feedback process with CITB. We appreciate your input and are glad to hear you found the training itself valuable.

Rated 5 out of 5 stars

SMSTS with Dave Hall *****

Dave was brilliant at keeping us all involved from day one of the 5 days course.

With so much content i thought it would be a nightmare but it was really enjoyable.

Going into break out rooms with different people was really good too as you could get to know other people through out the sessions.

Really enjoyed it and was relieved that I passed and got over the line.

Thanks Dave and good luck to all the learners who done the course.

September 29, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the SMSTS course and that Dave's approach kept everyone engaged throughout. It’s great that the breakout rooms helped you connect with other learners and made the course enjoyable.
Congratulations on passing — we’re so pleased you got over the line! We really appreciate your kind words and wish you all the best in your future endeavours.

Rated 5 out of 5 stars

SMSTS Course Review

I recently completed my SMSTS course with Dave Hall as the tutor and found it to be an enjoyable and very informative experience. The course was delivered in an engaging way, with a good balance of professionalism and humour, which made the sessions easy to follow and kept everyone involved throughout. Dave’s approach brought the subject matter to life, breaking down complex areas into clear, practical examples.

Overall, I left the course with a stronger understanding of health, safety, and management responsibilities, and would highly recommend both the course and Dave’s delivery style.

October 3, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your thoughtful review! We’re delighted to hear that you enjoyed the SMSTS course and found it both informative and engaging. Dave will be thrilled to know that his approach helped bring the subject matter to life and made complex areas clear and practical.
We really appreciate your recommendation and hope to welcome you back to 3B Training for future courses!

Rated 5 out of 5 stars

SMSTS With Dave Hall

The fact that Dave Hall the Tutor didn't just drone on like some tutors do. you learnt everything required and the course was enjoyable. I was doubtful I would enjoy online learning but to be honest I did and having little projects to do in teams etc was also good.

October 3, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for taking the time to leave your feedback! We’re thrilled to hear that Dave made the course engaging and enjoyable, and that you found the online format effective. It’s great that the team projects helped enhance your learning experience too.
We really appreciate your kind words and hope to welcome you back to 3B Training in the future!

Rated 5 out of 5 stars

well proportioned pace of training

Useful training and a good pace for learning.

October 3, 2025
Unprompted review
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Reply from Morson Nexus

Thank you for your feedback! We’re glad to hear you found the training useful and that the pace worked well for your learning.
We really appreciate your comments and hope to welcome you back to 3B Training in the future!

Rated 5 out of 5 stars

Great tutor - Dave Hall

Dave Hall is an accomplished tutor.
His patience and friendly but authoritative approach, allows concise learning and student satisfaction.

I'd happily attend another course if Dave was the tutor.

Good syllabus and course content.

Keep up the good work.

October 3, 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you so much for your thoughtful feedback! We’re delighted to hear that Dave's friendly yet authoritative approach made your learning experience enjoyable and effective.
It’s fantastic to know you’d happily attend another course with Dave — we’ll be sure to pass on your kind words. We really appreciate your comments about the syllabus and course content too!

Rated 5 out of 5 stars

Brilliant Course would recommend 3B…

Brilliant Course would recommend 3B Training and Dave Hall as a Tutor.

SMSTS course was informative but interactive allowing for group dialog.

October 3, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your kind words! We’re thrilled to hear that you found the SMSTS course both informative and interactive, and that Dave made the experience enjoyable.
We really appreciate your recommendation and hope to welcome you back to 3B Training in the future!

Rated 5 out of 5 stars

Thoroughly recommend 3B training

This is my second NVQ that have completed with 3B training and the whole process was smooth from start to finish. The BUD online platform is easy to navigate and upload documentation. My trainer, Jon was excellent, he is very personable and made the NVQ feel much less daunting after talking to him. He is also really helpful, especially if you are struggling with any of the activities. I would have no hesitation in using 3B again or recommending them to others.

September 26, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for your fantastic feedback! We’re delighted to hear that your second NVQ with 3B Training was a smooth experience from start to finish. It’s wonderful to know that Jon made the process less daunting and provided helpful support throughout — we’ll be sure to pass your kind words on to him.
We really appreciate your recommendation and look forward to supporting you with any future training needs!

Rated 5 out of 5 stars

Took my smsts refresher coarse and passed

Took my smsts refresher coarse
In liverpool
Sam hicton was our tutor
I was very nervous
But sam went through everything
With the coarse really calm and efficient
So grateful to sam getting me through
And passing my course

September 29, 2025
Unprompted review
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Reply from Morson Nexus

Thank you so much for taking the time to leave your feedback! We’re delighted to hear that you found your SMSTS refresher course with Sam Hicton calm, efficient, and supportive. It’s fantastic that Sam was able to help you feel confident and pass your course — that’s exactly what we aim for!
We really appreciate your kind words and hope to welcome you back for future training.

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