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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times to queries and issues. However, some customers were dissatisfied with the lack of communication and feedback after applying for roles. A few other people also felt that certain interactions were unprofessional or unhelpful, with some mentioning issues regarding responsiveness and clarity from specific agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, support, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism and helpfulness... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently report quick responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Started work through Morsons late last year and the team at marine trades were very helpful in guiding me through the initial stages of my contract. The communication from Inayat Valley throughout... See more

Company replied

Rated 5 out of 5 stars

Got made redundant and heard about some temporary roles with Morsons. Called up and spoke to Jordan who instantly recognised my potential and set up interviews. Never let down with payroll like a lot... See more

Company replied

Rated 5 out of 5 stars

I have worked for Morson in some guise for over 10 years. I started as a contractor for Morson Technical Services, and now I’m a Manager working for Morson Edge. The company is well grounded, fair and... See more

Company replied

Rated 5 out of 5 stars

From start to finish of the recruitment process all communication and services have been absolutely excellent. Morsons reached out to me after finding my cv on indeed and have been great all the way... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

Four specialist units. One ecosystem built to power progress. Morson’s four global strategic business units – Morson Praxis, Morson Edge, Morson Vital, and Morson Nexus – provide silo-free access to consultancy, talent and training. Our rare line of sight across organisations, project lifecycles, industries and global markets means we offer solutions others simply can’t. We apply, supply, deploy and connect skills, to solve productivity problems for the worlds changemakers. Where others supply parts, Morson delivers the whole machine. We’re the only organisation of our size and scale with four integrated capabilities that span the entire talent lifecycle. Together we can address the full spectrum of workforce challenges that affect productivity, risk, and growth.


Contact info

4.2

Great

TrustScore 4 out of 5

925 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sharon and Paul are an asset to the…

Sharon and Paul are an asset to the company. Thank you for all your help getting me this job. Give them a call now!

March 13, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

We really appreciate your feedback! Sharon and Paul will be delighted to hear you felt supported and connected with a great company.

Rated 5 out of 5 stars

Had Iniyat dealing with me and my mate

Had Iniyat dealing with me and my mate, he was quick with responses and very helpful.

March 3, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for taking the time to share this. We’re pleased to hear your experience has been a positive one, and we’ll make sure your thanks are passed on to Inayat.

Rated 5 out of 5 stars

Jordan Collins was my recruiter at…

Jordan Collins was my recruiter at Morson Edge . My journey from running my own businesses all my life , until into my 50’s, to becoming an independent contractor for Morson was made with great ease due to Jordan’s efforts. He was completely professional, always available & when not, returned my calls almost immediately. He was incredibly helpful but most of all , he made my journey into this new world go with ease . A kindness to go over and above , for which he deserves to be congratulated, so , many , many thanks Jordan. He is a fabulous ambassador for Morson & hope they appreciate how good he is as the face or ears of this business . I cannot recommend this company enough.

February 3, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thank you for taking the time to share this. Making a significant career transition is no small step, so it’s good to hear the support and professionalism made that journey smoother. We’ll make sure your feedback is passed on to Jordan.

Rated 5 out of 5 stars

People focussed, exemplary services

My positive experience is primarily down to Jordan Collins, Senior Recruitment Consultant. He is impressive, personable, professional, high communicator who instils confidence from the “off”, consistent in his approach which makes you feel that you are important to him and the company.

I have also received timely, accurate pay through their payroll team, who too are responsive when you have a query.

Having previously worked within HR for thirty years, it’s evident to me that Jordan in particular is an asset to Morson Group, a role model who, together with the wider team have ensured my customer experience is very high.

February 25, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thank you for taking the time to share such detailed feedback. It’s encouraging to hear that the professionalism, communication, and consistency stood out, and that the wider team supported that experience. We’ll make sure your comments are passed on to Jordan and the payroll team.

Rated 5 out of 5 stars

Morsons in a nutshell.

Where do I start.? Applied for employment with Morsons for a start at a local business. I thankfully (as it now turns out) got handed to Jordan who introduced himself and the company and explained he would act as a handler of my application..The process to gain employment became quite protracted, incidently none of this had been due to Jordan just the way this company operates. Every step of the way Jordan guided me on this journey without any issues whatsoever. Until the conclusion in successfully achieving employment. Always at the end of a call or email responding super efficiently. Thank you for your assistance on my journey. Huge recommendation in using Jordans skill set for employment. Many thanks Sean Hanson. 24th Feb 2026 currently being helped by Jordan.

June 16, 2025
Unprompted review
Morson Group logo

Reply from Morson Group

Thank you for taking the time to share this, Sean. It’s good to hear that even through a longer process, the communication and support remained consistent. We’ll make sure your feedback is passed on to Jordan.

Rated 1 out of 5 stars

Useless agency

Applied to numerous roles through their agency but not heard back from a single one. Had more luck landing interviews applying through companies directly than these lot. Absolutely useless as far as I'm concerned.

February 5, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

We’re sorry to hear this has been your experience. That’s not the level of communication we aim for. If you’re open to it, please contact us directly with your details so we can look into this and provide feedback.

Rated 5 out of 5 stars

Got made redundant

Got made redundant and heard about some temporary roles with Morsons. Called up and spoke to Jordan who instantly recognised my potential and set up interviews. Never let down with payroll like a lot of agencies in the past. I wouldn't hesitate to use Morsons again.

February 23, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thank you for sharing your experience. We’re glad Jordan could quickly spot your strengths and get interviews moving. Great to hear payroll has been seamless too. Wishing you every success in your role.

Rated 5 out of 5 stars

The team are genuinely great!

The team are genuinely great!
Very supportive. Any issues or questions they will always get back to you in a timely manner. Thank you to all at Morson’s who have paired me up with a really great company.

January 13, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

We really appreciate your feedback! Our team is delighted to hear you felt supported and connected with a great company.

Rated 5 out of 5 stars

Charlie found me an interview so fast…

Charlie found me an interview so fast it was incredible, he was nice, he listened and understood what I was looking for, if I could give more than 5 stars I would

February 13, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thank you for your kind words! We're thrilled Charlie could find the right opportunity for you so quickly and provide the support you needed.

Rated 5 out of 5 stars

Career Experience

I have spent a couple of years working for Morson Group and the continuous support I have received through my time has been excellent. Moving between contracts has been a very smooth process and everyone I have been in contact with has been very friendly and open to supporting me wherever they can.

February 11, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Appreciate the review. Consistent communication and genuine support are standards we aim to uphold, so it’s good to know they’ve been felt.

Rated 5 out of 5 stars

Excellent Service

I had a really positive experience with Morson. The service was efficient, supportive, and well-organised from start to finish. A special mention to Kelly Young, who was incredibly understanding, professional, and genuinely lovely to deal with. She made the whole process smooth and stress-free and went above and beyond to help. I wouldn’t hesitate to recommend this agency to others.

February 10, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for taking the time to share this. We’re pleased to hear your experience has been a positive one, and we’ll make sure your thanks are passed on to Kelly.

Rated 5 out of 5 stars

Could not have asked for more from the…

Could not have asked for more from the morson team in getting me stared with BAE SYSTEMS Sarah and the team were great from day 1 till even now it's asking how I'm getting on in my new job always keeping me updated in the employment process 5 stars all round

February 10, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for the feedback. It’s good to hear you’ve felt supported from the start and as you’ve settled in. Appreciate you sharing.

Rated 5 out of 5 stars

Started work through Morsons late last…

Started work through Morsons late last year and the team at marine trades were very helpful in guiding me through the initial stages of my contract.
The communication from Inayat Valley throughout was great and any query’s or issues were quickly resolved.
Would recommend Morson’s to anyone looking to get into or start any contract/ full time work

February 10, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for sharing your experience. It’s encouraging to hear the small details and follow-ups have made a difference. We’ll pass this on to the team involved.

Rated 5 out of 5 stars

I've only dealth with agencys a little…

I've only dealth with agencys a little in my past but none of them compared to the care I recieved like I have from Morson, from the small things such as little text messages wishing me all the best on my first day to doing the same after my first week, I'm 5 weeks in now and still they're on the end of the phone when I ring them saying its nice to hear from me and asking how I'm getting on with a genuine care, it feels like they're not just trying to fill holes in companys with people but they want you excell and they support you with that.

February 9, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for sharing this. It’s good to hear the support has continued beyond day one and that the team have stayed close as you’ve settled in. We’ll make sure your feedback is passed on.

Rated 5 out of 5 stars

I have been with Morson at HMNB…

I have been with Morson at HMNB Devonport Plymouth for 14 months now and the team headed by Paul White have been available, understanding, friendly and efficient in dealing with my questions in a timely manner and resolving issues (not of Morson making) with real commitment and efficiency.

February 6, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Appreciate you leaving a review. It’s good to hear the support and opportunities have landed well, and we’ll be sure to share your feedback with Paul and team.

Rated 5 out of 5 stars

From start to finish of the recruitment…

From start to finish of the recruitment process all communication and services have been absolutely excellent.
Morsons reached out to me after finding my cv on indeed and have been great all the way along. A massive thank you to caya for all her help and support through the whole process.

February 6, 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for the feedback. We’ll pass your comments on to Caya and the wider team.

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