4gadgets.co.ukReviews 

14,908
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of the products, often noting that items appear brand new or even better than expected for their grading. Many appreciate the competitive pricing, finding good deals and higher trade-in offers compared to other places. The delivery service is frequently highlighted for its speed, efficiency, and clear communication regarding postage and tracking. However, some customers also noted issues with product condition not matching the description, such as receiving phones with unexpected scratches, dents, or even a completely flat battery. A few other people also felt that the delivery service did not meet expectations, with instances of delayed delivery or being charged for premium services that were not provided. There were also mentions of receiving the wrong phone model or experiencing issues with trade-in offers being significantly lowered due to alleged non-existent problems.

What people talk about most

Product

People report positive experiences with product, often noting that items, especially phones, arrive in... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently receiving phones in excellent or... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the swift and prompt delivery... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, excellent, and... See more

Price

Customers consistently note positive experiences with price, often finding clear, competitive, and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

always bought phones from this retailer never had problem always good product at good price. Bit disapointed on this occasion as box was ripped and phone wasnt in packaging properly (looked like every... See more

Company replied

Rated 5 out of 5 stars

Super experience from start to finish. Website is easy to use, prices are clear and competitive with no add ons at the final checkout. Large selection of items. Very fast dispatch with excellent comm... See more

Company replied

Rated 5 out of 5 stars

Yet another fabulous experience & service provided by 4 Gadgets which has again been 'above and beyond'.Fantastic quality IPhone15 for my son for Christmas..promptly delivered with an additional up t... See more

Company replied

Rated 5 out of 5 stars

Recently was quoted for a trade in of £70 after a couple of other places offered considerably less. Agreed to trade in and received prepaid postage label within 24 hours. Packed and dispatched to 4gad... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Electronics Store
  4. Telephone Company
  5. Used Computer Store

Written by the company

Here at 4gadgets we pride ourselves on selling quality items at great prices. As an experienced seller in the mobile phone and tablet industry over the last 5 years we know what our customers want and we make sure we provide. Our strict quality assessments of each unit make sure that every item we sell is exactly as described. If we say a handset is in pristine condition, the handset will be in pristine condition. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9.00am-5.00pm on 0800 111 4458 or alternatively via email any time at sales@4gadgets.co.uk

4gadgets

Written by the company

365 Day Warranty
We are so confident we offer the best quality gadgets that we even offer a 30 day money back guarantee and a whopping 365 day warranty exclusive when ordering direct only.
Free Tracked Returns
If you are unhappy at all with your purchase simply pop the gadget back in the packaging, put it in the pre-paid returns envelope found in the box and pop it in the post back to us. Simple as that! Very simple, fully tracked, insured and best of all FREE!
Free Next Day Delivery
As we use FREE next day delivery couriers, we can guarantee all orders received before 3pm will be delivered the next working day (UK only).
Weekend Delivery
If you really need your item delivered over the weekend, fear not, as we can organise this for you. Just let us know on the order page and we can make sure your item is delivered on Saturday or Sunday- whatever you prefer!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(14,908)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Easy to use site. Good price. Very quick delivery

October 3, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for the positive feedback Donna!

Kind regards
4gadgets

Rated 2 out of 5 stars

Wrong item sent and a lack of customer service

Ordered a refurbished Pixel 8 Pro from 4gadgets website. It was competitively priced and delivery was prompt. The handset that arrived was in excellent condition. However, they sent me the wrong phone (a lower and cheaper model). I was advised to contact their returns email address to advise of the issue and heard nothing back (still haven't). I had to chase numerous times for an update and was eventually told the phone I originally ordered wasn't available anymore. The returns process was easy to do and the refund was relatively quick too. However, the lack of contact or resolution from 4gadgets has left me with a bad customer experience. The person who answered the phone was apologetic and helpful in getting me an answer about my missing phone but without them I'd probably still be waiting for a response from the Returns Team. The lack of proactivity to find a resolution when I've been overcharged for a phone and the amount of effort I had to put in to sort it was particularly frustrating. I doubt I'd order from 4gadgets again based on my experience of their customer support after purchase.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Phone as described

Phone as described, very happy with purchase and fast delivery.
Thanks.

September 28, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,

We are glad to hear that you are happy with your purchase.

Kind regards
4gadgets

Rated 4 out of 5 stars

Galaxy S23 ultra

Phone came in good condion 3scracthes on frame no scratch whatsoever on screen and back glass however it came in a black box not the one on the on the website minor complaint tbf
Overall the phone is fantastic

September 26, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,

Thank you for your review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Samsung s23 in cream and price for pristine was the best around. Used a discount code to get even better value. Delivered next day and kept updated with order progress. Excellent service. Phone is unmarked. Haven't used it yet so cannot comment on its operation.

September 25, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Linda,
Glad to hear that you are happy with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

Impressed with phone and service.

Phone was better than description; working well and Delivered promptly.

August 26, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Nick,

Thank you for your order. Glad to hear that you are happy with your device.

Kind regards
4gadgets

Rated 5 out of 5 stars

Second time I've bought a phone from…

Second time I've bought a phone from this company, no complaints, delivered quickly, well packaged. Phones are great!

September 23, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for your return custom Nicola.

This means so much to us as a company.

Kind regards
4gadgets

Rated 5 out of 5 stars

Good website

Easy to use website, fast shipping and customer service. The quality of used devices are very good.

September 20, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for taking the time to leave a review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Excellent service from the ease of…

Excellent service from the ease of ordering to delivery of the phone -
Simple and status of order kept well informed. The phone was marked as used / good - I would mark it as excellent - First class service .. thanks guys

September 10, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

So glad you are happy with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

Overall they are good, but....

Overall they are good, have had good dealigns with them in the past, but this time, not so good, phone was one day away from return closure, emailed them, but no immediate response, has a fault reading the sd card, so was going to return and buy an S23 or 24, but after they said return so 'we can look at it' which was not an option as I need a phone daily, they have ignored all further comms
------------
EDIT 24.09: Email from them agreeing to a refund of the phone :-) revised from 3* to 5*

September 19, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,
Thank you for your review.

All emails are answered within an hour or so.

Please email sales@4gadgets.co.uk and we can assist with your issue.

Kind regards
4gadgets

Rated 4 out of 5 stars

Good value and quality

Good value for money, the phone works great. However, the charging slot wasn't cleaned out, causing the phone to not charge properly. It was pretty grim to say the least. Cleaned it out myself however and now its fine. Would have expected that to be done really but can't fault anything else

September 9, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Elliot,

Thank you for your review.

We apologise your device arrived in this condition, this should have been cleaned prior to sending.

Kind regards
4gadgets

Rated 5 out of 5 stars

Excellent

Excellent, the company delivered as what was wrote on their website, phone in good condition. I would say pick, pay and it was delivered the next day. We did pay extra £10 for delivery, the reason being we ordered it on Friday and need the phone for Saturday.

August 29, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Mrs Makki,

Thank you for your purchase. We are glad you are pleased with the device you received.

Kind regards
4gadgets

Rated 5 out of 5 stars

Reliable business with great service.

I usually buy the previous years flagship phone and keep it for at least 4 years or until I break it. I bought a Note 20 Ultra 5G from 4Gadgets in 2021, which developed the green line in August 2025 (possibly a result of using on a motorcycle mount) and replaced with an S24 Ultra a couple of weeks ago. Both phones were pristine quality as described, and delivered quickly. Also, the price was more or less the same so no inflation- great! I'd have no problem buying another phone from 4 Gadgets and wouldn't hesitate to recommend them.

September 2, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Mia,

Thank you so much for your lovely review and return custom.

Kind regards
4gadgets

Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, but I am astounded. I got the S24 Ultra, in excellent condition and the condition was indeed excellent...

August 15, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hi Abdul,

Glad you are happy with your purchase.

Kind regards
4gadgets

Rated 3 out of 5 stars

Okayish phone condition.

Phone arrived late and was in bad condition - I purchased a fair condition device, however, the back of the phone was cracked and front of the display had lots of deep scratches. Phone worked good though and appeard to have no issues despite that.

August 28, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Jayden,

We are very sorry to hear that your device arrived in this condition. Fair is our lowest grade therefore would have some cosmetic imperfections, however, we do not sell cracked devices.

Please could you email sales@4gadgets.co.uk providing some images of your device and also the packaging it arrived in. We can look into this for you.

We look forward to hearing from you.

Kind regards
Judith
4gadgets

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