4gadgets.co.uk Reviews 

14,908
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of the products, often noting that items appear brand new or even better than expected for their grading. Many appreciate the competitive pricing, finding good deals and higher trade-in offers compared to other places. The delivery service is frequently highlighted for its speed, efficiency, and clear communication regarding postage and tracking. However, some customers also noted issues with product condition not matching the description, such as receiving phones with unexpected scratches, dents, or even a completely flat battery. A few other people also felt that the delivery service did not meet expectations, with instances of delayed delivery or being charged for premium services that were not provided. There were also mentions of receiving the wrong phone model or experiencing issues with trade-in offers being significantly lowered due to alleged non-existent problems.

What people talk about most

Product

People report positive experiences with product, often noting that items, especially phones, arrive in... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently receiving phones in excellent or... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the swift and prompt delivery... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, excellent, and... See more

Price

Customers consistently note positive experiences with price, often finding clear, competitive, and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

always bought phones from this retailer never had problem always good product at good price. Bit disapointed on this occasion as box was ripped and phone wasnt in packaging properly (looked like every... See more

Company replied

Rated 5 out of 5 stars

Super experience from start to finish. Website is easy to use, prices are clear and competitive with no add ons at the final checkout. Large selection of items. Very fast dispatch with excellent comm... See more

Company replied

Rated 5 out of 5 stars

Yet another fabulous experience & service provided by 4 Gadgets which has again been 'above and beyond'.Fantastic quality IPhone15 for my son for Christmas..promptly delivered with an additional up t... See more

Company replied

Rated 5 out of 5 stars

Recently was quoted for a trade in of £70 after a couple of other places offered considerably less. Agreed to trade in and received prepaid postage label within 24 hours. Packed and dispatched to 4gad... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Electronics Store
  4. Telephone Company
  5. Used Computer Store

Written by the company

Here at 4gadgets we pride ourselves on selling quality items at great prices. As an experienced seller in the mobile phone and tablet industry over the last 5 years we know what our customers want and we make sure we provide. Our strict quality assessments of each unit make sure that every item we sell is exactly as described. If we say a handset is in pristine condition, the handset will be in pristine condition. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9.00am-5.00pm on 0800 111 4458 or alternatively via email any time at sales@4gadgets.co.uk

4gadgets

Written by the company

365 Day Warranty
We are so confident we offer the best quality gadgets that we even offer a 30 day money back guarantee and a whopping 365 day warranty exclusive when ordering direct only.
Free Tracked Returns
If you are unhappy at all with your purchase simply pop the gadget back in the packaging, put it in the pre-paid returns envelope found in the box and pop it in the post back to us. Simple as that! Very simple, fully tracked, insured and best of all FREE!
Free Next Day Delivery
As we use FREE next day delivery couriers, we can guarantee all orders received before 3pm will be delivered the next working day (UK only).
Weekend Delivery
If you really need your item delivered over the weekend, fear not, as we can organise this for you. Just let us know on the order page and we can make sure your item is delivered on Saturday or Sunday- whatever you prefer!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(14,908)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy Purchaser

My first phone had a very unusual software fault which only affected one app. The returns process was easy and I was reimbursed without question and very quickly.

My second phone is pristine and the bees knees.

June 20, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Kevin,

We are glad we could resolve this issue for you.

Kind regards
4gadgets

Rated 2 out of 5 stars

Ordered my phone with back market…

Ordered my phone with back market .somehow my pho e number and address is wrong on the order . This is Seco phone as 1st one couldn't be found . And can't help sort the address. Won't use either again

July 17, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Donna,

Thank you for your review. As stated your order was placed with Back Market. You would need to contact them directly to provide the correct Shipping details. We have recalled the parcel and will await instruction from Back Market.

I hope you can consider amending this review as the order was placed with Back Market and not directly with 4gadgets.

Kind regards
4gadgets

Rated 5 out of 5 stars

S24 Ultra

Super quick delivery. Ordered an S24 ultra in 'pristine condition'. As described, the phone arrived exactly in this condition. Wouldn't be able to tell the difference from a factory brand new phone. Thanks!

July 22, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

You're welcome Adam!

Kind regards
4gadgets

Rated 5 out of 5 stars

Fantastic Phone

The product is great. I ordered a smartphone with excellent grade, but it is more a pristine grade. 2nd time I ordered a used phone and still happy with the service.

July 8, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for your kind review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Great experience

Originally saw 4gadgets selling on Amazon and this year was the first year directly from them. Great experience. Item exactly as described. Posted quickly. Also great value!

July 8, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,

Thank you for your order and review.

Kind regards
4gadgets

Rated 5 out of 5 stars

Great!

Delivered quickly. Exactly as described. And particularly good value. Great company.

July 8, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for your order Helen,

Glad to hear you are happy with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

Great quality phones

I have now bought 3 phones from here. I will definitely be buying from here again. The phones are good quality, long lasting and as described.

June 20, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Adel,

Thank you for your return custom, this means a lot to us as a business.

Kind regards
4gadgets

Rated 5 out of 5 stars

Fast quick and efficient service

Fast quick and efficient service. Brilliant product at a great price.

July 4, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hi Joanne,

So glad you are pleased with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

I traded in my pixel 9 pro

I traded in my pixel 9 pro with 4gadgets. Couldn't be happier with the service I was given. I was paid exactly as per the quote that i was given, they didnt try anything on like some other companies do, and it was paid on time; early in fact!

Previously I bought a phone from 4gadgets and it's still being used by my mother with no issues.

July 17, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Nick,

Thank you for your email.

Glad to hear you were pleased with the Trade In side of things.

Kind regards
4gadgets

Rated 5 out of 5 stars

Recommended company

Purchased three phones from this company and I've all been excellent

July 2, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Russ,

Thank you so much for your repeat custom.

It means a great deal to us.

Kind regards
4gadgets

Rated 5 out of 5 stars

I ordered a Samsung galaxy s24 ultra

I ordered a Samsung galaxy s24 ultra, colour green. I am dubious when buying online, so I checked 4gadgets reviews online & they seem to have a lot of great reviews. So decided to chance it & purchase the phone. I received the device the next day. The condition of the phone was flawless. No marks or scratches. The device works as it should & I’ve had no lag either. Would use 4gadget again.

July 2, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Natasha,

Glad you decided to take leap and purchase from us.

Please contact us if you experience any issues.

Kind regards
4gadgets

Rated 5 out of 5 stars

S23 ultra excellent condition

Best price for highest quality in the market
Add on cable and 12 month warranty

June 29, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Ahmed,

Thank you for your review.

Correct a 12 month warranty covering manufacturing and technical issues is included.

Kind regards
4gadgets

Rated 1 out of 5 stars

Con artists

Sent my device to them and they tried to offer me £50 less by making up non existent issues, stay away

July 12, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello,
We have messaged you requesting your order details so we can take a look into this however have not yet received a response.
Kind regards
4gadgets

Rated 5 out of 5 stars

Best purchase

Best purchase. Ordered s21 ultra excellent condition. And it was proper excellent. Not even a tiny scratch. Very happy with my phone. Thanks

July 2, 2025
Unprompted review
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Mr Gill,

So happy you are pleased with your purchase.

Kind regards
4gadgets

Rated 5 out of 5 stars

I ordered 2 phones and I've been…

I ordered 2 phones and I've been surprised at their quality and performance. Great value. They arrived promptly and I've been so impressed with the service. I'll be using them again!

June 27, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Thank you for your purchase David,

Glad to hear you were pleased with the service provided.

Kind regards
4gadgets

Rated 5 out of 5 stars

Ordered z flip 6 in pristine condition

Ordered z flip 6 in pristine condition, arrived on time, mobile was in the same condition as described online.
Would definitely recommend them.

June 25, 2025
4gadgets.co.uk logo

Reply from 4gadgets.co.uk

Hello Mohit,

Thank you for your order and taking the time to leave a review.

Kind regards
4gadgets

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