4x4works Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service provided. Many appreciate the staff's extensive knowledge and helpful advice, ensuring correct product selection and a smooth ordering process. People frequently highlight the efficiency of the service, from initial inquiries to prompt processing and often very fast delivery, with items arriving well-packaged and as expected. However, some customers experienced delays with their orders, occasionally taking longer than anticipated. These instances were sometimes attributed to issues caused by the chosen delivery carriers, such as DHL, leading to later arrivals.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, good value, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising fast and prompt delivery times, with... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, slick, and without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi ! Collection of Drawersystem went smooth at Your Warehouse :-) Today final fitment, Also fitted X-Lifter Suspension system. Really Good Quality of Drawers, Looks fine in the back of my Def... See more

Rated 5 out of 5 stars

Andy is a very knowledgeable guy and a pleasure to deal with. We will continue to use and recommend 4x4 works. Andy wanted to be absolutely sure the lift kit selection was correct for our JDM Mazd... See more

Company replied

Rated 5 out of 5 stars

Andy has been very helpful on my two orders from you. He replies very fast, also outside normal business hours, and provides precise information and fast handling. I'm very pleased with Your cust... See more

Company replied

Rated 5 out of 5 stars

Such great customer service! I got in contact New Year’s Eve, needing some assistance; frequent email exchange with Andy started New Year’s Day! Several photos later and the correct part was identifi... See more

Company replied


Company details

  1. Car Equipment Accessories Store

Written by the company

Premium quality 4x4 vehicle upgrades for leisure, work and overland. We import specialist products from all over the world. Brands include ARB, Front Runner, Terrain Tamer, Old Man Emu, Kut Snake, Safari Snorkel, Warn, Kaymar, Flashlube, SuperPro and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(181)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

I ordered a product from this companys website after talking to Ian from sales.I missed the delivery and had a problem with the tracking number.Ian took time out of his day to sort this out on my behalf.I recieved my purchase the next day with no problems.I would have no hesitation using 4x4 works again.Thanks.

April 21, 2023
Unprompted review
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Reply from 4x4works

Thank you for your kind review, I am glad we were able to resolve the tracking issue for you. We are here to help you anytime, just give us a call or drop us an email.

Rated 5 out of 5 stars

First class service prompt and reliable

First class service prompt and reliable. Small hiccup with product which can happen but how they dealt with it sets them apart. Excellent customer service, will definitely use them again

April 8, 2023
Unprompted review
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Reply from 4x4works

Thank you Gerald, it's our pleasure to assist you. Don't hesitate to contact us if we can help you anytime :)

Rated 5 out of 5 stars

4x4 Suspension Upgrade

I was looking to upgrade the suspension on my Hyundai Terracan, as the factory spec. does the car no favours. This company are knowledgable and supplied the best possible parts, Old Man Emu from down under, that arrived promptly, well packed, and have just been fitted.
Has literally transformed the driving experience for the better, far better. I highly recommend them, easy to deal with, professional, and know their stuff.
Thank you.

April 4, 2023
Unprompted review
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Reply from 4x4works

Thanks for your kind words Laurence, it's great to hear that the OME kit has transformed your vehicle! :)

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

I ordered a set of air bellows for a jeep. After several weeks went by I reached out to discover they told me they were just getting them in from the supplier in a day or two. Okay great. Another couple weeks goes by, oh they'll get ahold of me with answers tomorrow. Another week goes by, now it'll be the following month due to supply issues. Wait where was my next day update? That didn't happen. I called them out on it, that it sounds like they have no idea what's going on and are buying themselves time. Do I want to wait for the parts? Yeah as you're the only company i can find that offer them so of course I'll wait. I get a message back from the same salty employee who points fingers at his supplier instead of himself. He more or less refunds my money and says oh sorry it didn't work out. That's not what I asked for. I said I'd wait but I expect more. And who wouldn't? You shouldn't be offering stuff like it's in stock on your site, when you have no idea if they're a special order item and can't promise your customer punctuality. I'm tired of middle man companies like this that just have a list of "what's in stock" instead of actually having stock. Horrible experience. Horrible customer service. Instead of doing their job i get refunded and robbed MONTHS of waiting because they don't like hearing about it being a joke. Avoid them at all costs unless you like being run around and screwed sideways.

March 1, 2023
Unprompted review
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Reply from 4x4works

Thanks for your comments and our apologies if you were not happy with our service. You contacted us, asking for specialist parts for an older and uncommon vehicle model, and we had to source the parts from our supplier in Australia and then supply them to you in the USA. The kit you ordered was not listed on our website as being in stock and had to be freighted across the world to fulfil your order, which is a service we offer at no additional cost. We are always happy to do this to help our customers, but issues do arise where international freight is involved and we often have no way of obtaining updates from hauliers when goods are at sea or are in customs clearance.

Whist we understand that delays can cause frustration, we cannot accept or tolerate threats or false accusations and we therefore issued a full refund.

We pride ourselves on offering good customer support and we are available 7 days a week to answer queries or to offer help.

Rated 5 out of 5 stars

This is how to run a business…

I’ve recently purchased a few hard to get items for my LN65 hilux project. 4x4 works have been great to deal with, outstanding communication and kept their word. These will be my 1st choice to get parts modification parts from in the future.

January 21, 2023
Unprompted review
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Reply from 4x4works

Thanks for your kind words Nick, we are here to help you with your project anytime :)

Rated 5 out of 5 stars

How customer experience should be

I can only give these guys the best rating possible.
All communication has been great, delivery times fab and after care has also been brilliant.

9 months after my initial purchase I found I was missing some parts (probably my fault). 4x4works sent out replacement parts free of charge.

Good job guys, I'm very impressed.

Phil

January 9, 2023
Unprompted review
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Reply from 4x4works

Thanks for your kind words Phil, don't hesitate to ask if we can help you at any time :)

Rated 2 out of 5 stars

brought a set of ClearView towing…

brought a set of ClearView towing mirrors £800 for my Navara outlaw as we had just brought a 5TH Wheel RV.
plug and play, take mine off put these on happy days, not quite, on trying to use the electric adjustable function, keep blowing a fuse.
made contact with 4x4works, it must be something I had done, replied there's two plugs for each mirror, one large,one small you can't get it wrong.
oh forgot to say they don't allocate pins for the heating element its for you to figure out yourself.
reply from 4x4works was too take it a motor electrician to sort at my cost.
refused to do that, I wanted 4x4works to sort, in there defence they got ClearView Europe involved and ClearView Australia, has they had never had this problem before.
problem solved 02/01/2023
don't connect both plugs, only the large one (solved by ClearView)
pin 8 is + for heating element
pin 9 is - for heating element (solved by me at my cost).
for a set of mirrors that cost £800 at lot of hassle, would I buy again. NO CHANCE.

November 5, 2022
Unprompted review
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Reply from 4x4works

Thanks for your comments and our apologies for the issue. The mirrors for your model do have more complex functionality than you would find on a base-model truck and for both convenience and safety we recommend professional installation in most cases. We did make every effort to assist your installation attempts and we would agree that the manufacturer instructions are not detailed enough where vehicle model variants are involved.

We are an approved retailer for Clearview, but we are not involved in product development and can only relay information supplied by the manufacturer. However, we did provide detailed feedback on your case to Clearview.

As always, we are 100% here to help you, or to help any other customer who might have installation issues. We are happy to hear that the product is now working correctly.

Rated 5 out of 5 stars

Fantastic service - from a real human!!

I contacted 4x4works to help my wife buy me the best every Christmas present for my Jeep (🤣). In the thick of the Christmas rush, Ian took time to talk me through what I needed, helped to steer me to exactly the right bits and then managed to get everything packaged up, dispatched and delivered in plenty of time for it all to get wrapped and hidden under the tree. Me AND my Jeep are both going to be very happy on Christmas day😎

December 17, 2022
Unprompted review
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Reply from 4x4works

Thanks for your kind words Steve, hope you and your Jeep are happy :)

Rated 5 out of 5 stars

5 star’s brilliant company.

5 star’s brilliant company.
Emailed them to ask a question about a product very fast response.I then ordered product (winch) a week or so later, less than 24hours after ordering I have it. Will now be using for all off-road bits and bob in the future with confidence.

December 15, 2022
Unprompted review
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Reply from 4x4works

Thanks for your kind words Martin, it's our pleasure to help with your build anytime :)

Rated 5 out of 5 stars

5 STAR service!!!

I can honestly not express how good the service from this company is. Ordered a set on Kut Snake arches for my Nissan Navara yesterday evening at 5pm, they have just been delivered. Less then 24hrs. Will definitely use this company for future purchases! Very impressed!!

April 15, 2021
Unprompted review
4x4works logo

Reply from 4x4works

Thanks for your kind words Richard, we are here to help you with your build anytime :)

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