I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
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See what reviewers are saying
Horrible customer service. I asked for a refund for a product which was delivered spoiled & unsafe for consumption.I was told that I was wrong & that the product was fine.
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
Your customer care on the phone are super polite & professional. I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before l... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.2
Great
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like that I can split payments
I like that I can split payments. The shipping is too expensive which included customs. I wouldn’t have used this service if it wasn’t for Tamara instalment payments.
November 3, 2023
Reply from Ubuy Kuwait
Hello Ann John,
Thank you so much for taking the time to share your feedback & rating. Your review is important to us. At times, the shipping may seem expensive as all the products are shipped to you from another country, and there is international shipping involved via air. However, the feedback has been shared with our relevant team, and we will look into it.
Thanks & Regards,
Team Ubuy
My order was smooth and easy
October 4, 2023
Reply from Ubuy Kuwait
Hello Hayder,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Price is very high for shipping and…
Price is very high for shipping and clearance. trying to avoid additional expenses.
October 3, 2023
Reply from Ubuy Kuwait
Hello Sudhir,
Thank you for reviewing us. We apologize for the inconvenience. We appreciate your feedback regarding the shipping and clearance costs. Sometimes, the shipping fee may appear expensive since all orders are shipped from another country, which involves international air shipping. Additionally, shipping charges vary based on factors such as weight, size, category of the product and many more.
We understand that minimizing expenses is important to our customers, and we are constantly reviewing our shipping prices. Therefore, in order to assist you in a better way, we request you to please share the product details of your desired product on our email address at info@ubuy.com so that we may check the same with our technical team and assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
The price of shipping
The price of shipping, clearance, and taxes is very high. The prices of the products I buy always rise intentionally, sometimes, and I deliberately do not buy them until their original price is returned. The products of the Chinese store used to appear to me, but now they do not appear, and I think it is intentional. The site is gradually getting worse, and I am searching for... Currently an alternative
September 30, 2023
Reply from Ubuy Kuwait
Hello Heba,
Thank you for reviewing us. We apologize for the inconvenience. We do not stock any products in our warehouse. The stock availability and the price of the product depend solely on the seller. However, we request you to please share the product details of your desired product on our email address at info@ubuy.com so that we may check the same with our technical team and assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Marian,
Thank you for reviewing us. We have sent an email with the latest tracking details so we request you to please check and revert us back to the same. However, we have shared your feedback with our quality team and we will work on it.
We value our customers and take all the necessary actions for their satisfaction. We apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Abdulkareem,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Jamal,
Thank you for reviewing us. We apologize for the inconvenience. We do not stock any products in our warehouse. The stock availability and the price of the product depend solely on the seller. The discount is up to 10% (Not exactly 10% fixed for every product) as it totally depends on the seller's offer and product categories. However, we have taken your valuable feedback and the same will be shared with our quality team.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
I ordered a bag but you didnt have the…
I ordered a bag but you didnt have the right color so i asked for a refund and i still didnt get my money
PLEASE REFUND MY MONEY !!!!
August 3, 2023
Reply from Ubuy Kuwait
Hello Noor,
Please accept our sincere apologies for the inconvenience caused to you. According to the latest update from our accounts team, we have processed the complete refund for your order. We have shared the refund details with you over the email and we request you to please check and revert us to the same.
The feedback has been shared with our relevant team and we will improve on the same. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
The order take to long to delived
August 8, 2023
Reply from Ubuy Kuwait
Hello,
We are sorry to hear this. Please be informed that your order has been dispatched from our warehouse facility. We have shared the current status of your order with you via email.
Your order will deliver to your place within specified time frame. Once again, we are sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Ali,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Dislike with non commitment of date…
Dislike with non commitment of date specified for delivery of the item
July 4, 2023
Reply from Ubuy Kuwait
Hello Naema Reza,
Thank you for reviewing us. We have shared the tracking details with you over email. We request you to please check and revert us back to the same.
The feedback has been shared with our relevant team and we will improve on the same. We are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
my shipment is late
I pay more money for the shipment and its supposed to arrive faster but its late ????
July 8, 2023
Reply from Ubuy Kuwait
Hello,
Please accept our sincere apologies for the inconvenience caused to you. Please be informed that your order was delayed from the seller's side. We have forwarded this concern to Quality team to take corrective actions.
We will process the delay compensation in your Ubuy account once your order deliver to your place. We also make sure that such issue will not happen in future.
Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Hussan Marafi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Always on time 👍🏼
July 1, 2023
Reply from Ubuy Kuwait
Hello Haya alnajdi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I’m satisfied
July 8, 2023
Reply from Ubuy Kuwait
Hello Faisal Al Mejren,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Beyond expectations
Best products from many places really beyond expectations especially delivery time and boxing
July 4, 2023
Reply from Ubuy Kuwait
Hello Mahmoud Munir,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
30 kd for clearence and shipping is a…
30 kd for clearence and shipping is a bit too much, most of my orders dont even go above 30 kd
July 2, 2023
Reply from Ubuy Kuwait
Hello Khaled al Otaibi,
Thank you for sharing your valuable feedback. Please accept our sincere apologies for the inconvenience caused. The review has been with our relevant team. Also, we have shared an email with the complete information. We request you to please revert us back to the same email, so that we may assist you further.
We value our customers and take all the necessary actions for their satisfaction. Once again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Quick delivery & Satisfied in using of Graviola capsule
This is the 2nd time I ordered in UBUY, I just want to tell you guys that I am satisfied with the quick delivery even its Friday they delivered my Graviola Capsule. This product strengthens my Immune System. Before monthly I'm sick now I only visited the Doctor once this past 6 months.
June 3, 2023
Reply from Ubuy Kuwait
Hello Ma Lourdes Medina Mendiola,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
The prompt delivery
The prompt delivery. Price although need to be competitive because freight cost plus handling costs is very high. Thereby increasing the landed cost of the item being ordered.
June 4, 2023
Reply from Ubuy Kuwait
Hello Jason Arthur Fernandez,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
We like your prompt servises
May 31, 2023
Reply from Ubuy Kuwait
Hello Mohamed Farooq,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
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